ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. Many of these videos provide excellent general tips for customer service.

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Customer Service Training Video Training Customer Service 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. Many of these videos provide excellent general tips for customer service.

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

ShepHyken

APRIL 14, 2024

Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others. All five of this week’s articles are focused on customer loyalty.

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Net Promoter Score Loyalty Programs Customer Service Ecommerce 71

ShepHyken

OCTOBER 22, 2021

He shares six ways companies and their brands can deliver an exceptional customer experience. Companies and their brands are no longer built through advertising but through experiences, and these experiences are customer-driven.? . Empower Your Service Team. Continue to Evolve.

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Tips Customer Experience Management Return on Investment 143

Stella Connect

JANUARY 28, 2022

They’re bringing their A-game, embodying your company’s brand values, and putting customers first. Here are our six tips for delivering better customer service right away. . 6 Tips for Delivering Better Customer Service. #1: Embodying your brand’s voice and values.

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Tips Customer Service Effort Score Customer Service Training 52

Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

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Customer Service Training Training Customer Service Contact Center 110

ShepHyken

FEBRUARY 14, 2022

It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. One of the most important parts of this process is making sure that you’re asking customers the right questions. 7 Customer Service Training Tips Every Manager Needs to Know by Justin Herrick.

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Customer Service Customer Service Training Policies Loyalty 123

ShepHyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. Field Tested Tips for Aligning Customer Service and Marketing by Ronnie Gomez (Sprout Social) If a business is an orchestra, then every department is its own instrument. A brand is a promise delivered.

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Customer Service Net Promoter Score Tips Brands 66

Stella Connect

SEPTEMBER 16, 2021

According to our 2021 customer service statistics , based on a study of over 1,000 individuals in the U.S., 53% of consumers say they would likely stop doing business with a brand after a negative customer service interaction. Define any customer service terms referenced within your card.

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Tips Effort Score Customer Service Training Guidelines 52

ShepHyken

FEBRUARY 12, 2024

For example, Gen Z prefers to solve their own problems (self-service customer support), and 52% of Gen Z won’t buy from a brand with bad self-service. Our customer service and CX research confirm this. Comparing generations, 48% of Gen Z embrace self-service options versus just 18% of Boomers.

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Self Service Customer Service Social Media Ecommerce 65

ShepHyken

NOVEMBER 13, 2023

Surgeon General says loneliness is an epidemic sweeping the nation, and believe it or not, customer communities can help. My Comment: This is an excellent article using CX to enhance your brand. Two of my favorite suggestions from the article are to create a brand promise (and keep it) and to focus on consistency.

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eBook Customer Service Tips Survey 56

ShepHyken

APRIL 26, 2021

My comment: One of the compelling propositions for our clients interested in our customer service training programs is that that customer service doesn’t cost. One of the main points is that customer service is becoming the face of a brand. Think about that! Thank you MattsenKumar!).

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Customer Service Loyalty Programs Social Media Contact Center 133

ShepHyken

MAY 16, 2023

This can include follow-up from the salesperson, dealing with customer service for a problem, or any interaction you have with the company or brand after the sale is made. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

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Customer Service Advertising Customer Service Training Sales 120

ShepHyken

FEBRUARY 28, 2023

There is a trust gap between customers and the companies and brands they do business with. The two questions to ask that will define this gap are: Do you think your customers trust you? This is opinion.) Do your customers trust you? If you think your customers trust you, that’s a 100% score.

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Chief Customer Officer Effort Score Policies Customer Service Training 123

Stella Connect

JANUARY 4, 2022

And if you’re in a contact center performance management role, you’ve probably invested a lot of time and energy into your customer service training and customer service coaching programs. You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease.

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Customer Service Training Training Tips Customer Service 97

ShepHyken

MAY 24, 2021

How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. There are many ways to let customers know you appreciate them, and this article covers most of them, along with some expert opinions from other successful business people. Here are my top five picks from last week.

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Customer Service Customer Retention Loyalty Retail 152

ShepHyken

OCTOBER 23, 2023

When customers know you care, you create an emotional connection that fosters trust and loyalty. This short article has several tips on how to get reviews, why you want reviews, and more. The Future of Customer Loyalty by Rajesh Midha (Fast Company) Customer loyalty is evolving. Connect with Shep on LinkedIn.

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Customer Service Contact Center Loyalty Tips 62

Comm100

FEBRUARY 23, 2021

While the Covid storm still isn’t over, it’s more important than ever that small businesses create mindful, strategic approaches to customer service in 2021. Here are our top tips for small businesses to provide excellent customer support, no matter the team size or industry. Tips for video chat: – Avoid plug-ins.

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Customer Service Self Service Social Media Knowledge Base 130

ShepHyken

APRIL 5, 2021

Balancing Humanization and Digitization: 3 Key Customer Service Trends by Jordy Leiser. TotalRetail) Customer service will continue to be a key differentiator in 2021 and beyond, and it’s therefore vital that brands meet the rising expectations of their customers. That’s just too soon.

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Customer Service Self Service Contact Center Tips 121

ShepHyken

FEBRUARY 18, 2024

I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. I also like the tips and tactics the author shares to master both. In addition, there are several descriptions of programs from rockstar brands you will recognize.

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Customer Service Net Promoter Score Loyalty Programs Gamification 60

ShepHyken

MAY 17, 2021

How to handle customer complaints? 6 tips you must know by Alibaba.com. Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. The sixth tip, which features specific verbiage to use, is very tactical. Follow on Twitter: @Hyken.

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Customer Service Customer Retention Tips Brands 78

Blake Morgan

JANUARY 20, 2022

Brad has worked with companies around the globe and aims to help all brands find lasting customer-centric solutions. His blog has a particular emphasis on contact centers and includes valuable insights and tips. . Author and speaker Chip focuses on delivering fantastic customer service. Chip Bell . Donna Weber .

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Case Study Customer Journeys Competitive Advantage Customer Centricity 96

ShepHyken

AUGUST 16, 2021

Each week I read many customer service and customer experience articles from various resources. 16 Great Customer Service Tips and Examples by Tom Coombe. Small Business Trends) Customer service in the U.S. My Comment: Great customer service isn’t rocket science.

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Customer Service Social Media Tips Multi-Channel 88

ShepHyken

OCTOBER 1, 2023

Speed Doesn’t Equal Success: The Limitations of AHT as a KPI by Othmar Mueller Von Blumencron (VIPdesk Connect) While top-notch products and services remain vital, the spotlight in recent years has undeniably shifted to the customer experience as a pivotal factor distinguishing one brand from another. If so, read this article.

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Customer Service Contact Center Average Handle Time Customer Service Strategies 63

ShepHyken

DECEMBER 21, 2020

Learn 4 Tips From Leading Brand Stitch Fix to Build a Program to Improve Your Customer Experience by Ellen Christenberry. Business2Community) Stitch Fix listens to its customers and adapts to our modern digital lifestyles. million customers. My Comment: Time to learn from another hot brand.

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Customer Service Airlines Tips Customer Service Strategies 153

ShepHyken

AUGUST 6, 2023

Customer Retention Statistics – the Ultimate Collection for Small Business by Matt Mansfield (Small Business Trends) Customer is strategic efforts a business makes to keep existing customers engaged and loyal over time. Once again, another list of tips and tactics to keep your customers satisfied. in 2022 and 5.4%

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Customer Service Tips e-support B2C 62

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. With highly trained agents available 24/7, you’ll enjoy top-notch customer service. With over 1.75

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e-support Net Promoter Score Training Policies 95

ShepHyken

MAY 31, 2021

5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Ad Age) Here are 5 tips for marketing organizations looking to maximize their Discovery Commerce opportunity from Aubrie Richey, VP of media for TechStyle Fashion Group that brought us brands like Fabletics and Savage X Fenty.

Customer Service 130

Customer Service Effort Score e-support Chatbots 130

ShepHyken

JUNE 6, 2022

Why Chick-fil-a Is One of the Most Loved Brands by John Dijulius. The DiJulius Group) Even as the demand for Chick-fil-A is at an all-time high, the private company will only grow at a pace they ensure they won’t jeopardize the brand experience. Below are their tried-and-true tips to get customers interested and hold their attention.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

SEPTEMBER 13, 2021

What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. CMSWire) Although the terms “customer loyalty” and “customer retention” are often used interchangeably, they actually refer to two different things. Go to The Customer Focus to learn more about our customer service training programs.

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Customer Service B2C B2B Customer Retention 148

ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. million evaluations across more than 3,000 brands. million ratings on more than 3,000 brands. Does no one want to see change?

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Customer Service Loyalty Programs Loyalty Customer Service Training 58

ShepHyken

SEPTEMBER 10, 2023

There is a segment of customers that are savvy shoppers that demand a low price, fast shipping, easy returns, and appreciation. They quickly switch from one brand to another if these needs aren’t met. Managing the positive impact of a viral moment is key to getting those new customers to come back.

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Customer Service Loyalty Programs Retail Loyalty 78

ShepHyken

MAY 9, 2022

Consider these stats from the article: 67% of customers who frequently buy from the same company say they’re not necessarily loyal to that company. And 81% of consumers who define themselves as loyal to certain brands say they’d still buy from competitors if it was cheaper or more convenient to do so. Follow on Twitter: @Hyken.

Customer Service 67

Customer Service Tips e-support Loyalty 67

ShepHyken

NOVEMBER 6, 2023

Sometimes, they will trade a better customer experience for a better price. This article tackles the topic of how to get and keep loyal customers despite the economy. There are plenty of examples and tips to get you thinking. Surveys should be part of your customer experience strategy. Connect with Shep on LinkedIn.

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Self Service Customer Service Contact Center Loyalty 65

Call Center Pros

SEPTEMBER 3, 2018

And it directly impacts your center’s bottom line by improving margins, reducing churn, and turning customers into brand evangelists. Here are seven tips to excel at first contact resolution and totally satisfy your customer’s needs. Well trained agents. Your agents are on the front lines of your customer service.

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Omni-Channel First Call Resolution Tips Call Center 49

ShepHyken

AUGUST 2, 2021

One of the three “surprising facts” is the disconnect between what leadership thinks about their CX and what customers think. 9 Actionable Tips For ECommerce Multichannel Marketing by Nick Shaw. The article starts off with some stats and facts about why consumers unfollow brands. Okay, not a surprise anymore.

Customer Service 90

Customer Service Hospitality Ecommerce Loyalty 90

ShepHyken

JANUARY 2, 2023

Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. My Comment: How do we create customer loyalty? by Matt Bertram.

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Customer Service Loyalty Programs e-support Loyalty 64