Vonage

JULY 22, 2016

In a recent study from Toister Performance Solutions , service expert Jeff Toister evaluated responses from more than 600 contact center agents with 74 percent self-reporting at risk for burnout. In his report, Toister identified eight items that correlate with burnout, three of which I will discuss below.

Contact Center 0

Contact Center Gamification Competitive Advantage Study 0

NICE inContact

SEPTEMBER 30, 2019

Companies that offer a remote work program report 63% less unscheduled absences ( PGI, 2013 ). A 2019 report on the state of remote work found that “remote work is here to stay” ( Remote.co, 2019 ). Call centers have the option to promote friendly competition and collaboration through gamification and performance management.

Contact Center 136

Contact Center Gamification Call Center Competitive Advantage 136

ShepHyken

NOVEMBER 29, 2019

According to a Salesforce’s connected shopper report , 79 percent of shoppers research a brand online before making a purchase in the store. This adds gamification to the customer experience mix and it could very well make your app viral. So, what part does technology play in this? And you know what that means?

Technology 133

Technology Customer Experience Social Media Multi-Channel 133

Playvox

MARCH 27, 2023

Gartner reports that burnout has been linked to high employee turnover rates in contact centers. One effective approach to training is to incorporate gamification elements , such as rewards and recognition, into the learning process. I can attest to the effectiveness of gamification in boosting agent productivity.

Contact Center 84

Contact Center Gamification Training Chatbots 84

NICE inContact

DECEMBER 5, 2017

This should also enable better synergy between each piece of technology – providing benefits with reporting, single sign on, and administration efforts. Performance Management tools with gamification would be the ideal solution. The post 5 Tips to Lower Contact Center Attrition appeared first on inContact Blog.

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Contact Center Tips Gamification Culture 240

Calabrio

JUNE 17, 2019

In addition, employees want insight into the impact their time and effort have to customers and the organization through feedback sessions, reporting and recognition. Add Gamification. For ideas on getting started, read our blog on How to Use Call Center Games to Improve Agent Performance. Start a WFM Marketplace.

Contact Center 100

Contact Center Gamification Management Call Center 100

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

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Comparison Knowledge Base Gamification NPS 52

NobelBiz

FEBRUARY 27, 2024

Analytics and Reporting Tools Insights into call center performance and customer satisfaction are invaluable, and analytics and reporting tools provide these insights by analyzing data from various sources. Create the right reports Design reports that specifically measure the outcomes of your A/B tests.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

SurveySparrow

MAY 29, 2024

So in this article, we will walk through the definition of event feedback, who can benefit from it, how to create an event feedback survey (plus report), best practices for creating one, and why you should make it a habit to collect event feedback. Once you’ve collected your data, it’s time to analyze it and create a report.

Feedback 52

Feedback How To Social Media Survey 52

ShepHyken

FEBRUARY 18, 2024

I haven’t seen an article about “gamification” in quite some time. It’s actually a summary of a special report, which you’ll have to download. My Comment: This is an article I recently wrote for Enghouse Interactive’s blog. Did you really think I could go a week without sharing an article that featured AI!?

Customer Service 62

Customer Service Net Promoter Score Loyalty Programs Gamification 62

TechSee

JUNE 25, 2019

The field is becoming increasingly mainstream with a 2017 Tractica report predicting that biometric hardware and software revenue will grow to $15.1 This type of sentiment analysis has become a key tool for making sense of the multitudes of opinions expressed every day in texts on review sites, forums, blogs, and social media.

Technology 122

Technology Customer Service Contact Center Gamification 122

NICE inContact

NOVEMBER 6, 2018

They also will self-manage and appreciate gamification ! The post Five Tips for Improving Contact Center Management appeared first on NICE inContact Blog. And remember to measure Agent Satisfaction – it will reflect in Customer Satisfaction! Empower other employees – in the contact center or beyond.

Contact Center 122

Contact Center Tips Management Contact Center Software 122

NICE inContact

DECEMBER 5, 2017

This should also enable better synergy between each piece of technology – providing benefits with reporting, single sign on, and administration efforts. Performance Management tools with gamification would be the ideal solution. The post 5 Tips to Lower Contact Center Attrition appeared first on inContact Blog.

Contact Center 161

Contact Center Tips Gamification Culture 161

SurveySensum

SEPTEMBER 15, 2023

We are going to answer them here in this blog along with the top 10 B2B service feedback tools. Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions. 5) InMoment Customized surveys Real-time insights Comprehensive reporting None Contact InMoment 4.7 (5)

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B2B Tools Feedback Comparison 52

BirdEye

NOVEMBER 20, 2023

In this blog post, we’ve listed out 20 best referral marketing software tools to level up your referral game. The key benefits include: Centralized review management Multi-channel communication with customers Automated referral campaigns Integration with numerous CRM systems Comprehensive reporting and analytics 2. Let’s dive in.

Software 62

Software Marketing Multi-Channel e-support 62

Lithium

JANUARY 12, 2021

Some blog areas are limited to Khoros customers only. Organic & Paid Reporting in Khoros Marketing - This blog dives into the paid and organic data brought into the Social Marketing platform and how to report on it. As the events continue to unfold in Washington D.C. Here’s the Atlas content you do not want to miss!

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

AWS Machine Learning

FEBRUARY 13, 2024

Santosh has authored notable IEEE publications and, as a seasoned tech blog author, he has also made significant contributions to the development of computer vision solutions during his tenure at Samsung. With a strong background in computer vision, data science, and deep learning, he holds a postgraduate degree from IIT Bombay.

Training 104

Training Gamification Data Innovation 104

Lithium

SEPTEMBER 5, 2023

Some blog areas are limited to Khoros customers only. Podcast] Gamification in the Wild: Giving back to build Brand Loyalty ​ We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact. Sign up today !

Gamification 52

Gamification Metrics Social Media Tips 52

NobelBiz

MAY 9, 2023

In this blog post, we’ll delve into the world of call center dialer optimization, discussing various dialing strategies, common pitfalls, and how to effectively optimize your call center operations for maximum efficiency. According to a report by Grand View Research , the global auto-dialer market size was valued at USD 1.1

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Call Center Software Contact Center Software Contact Center 98

NICE inContact

AUGUST 1, 2017

Manual reporting and lack of real-time performance visibility contributes to the dearth of positive manager-agent interactions. Additionally, you can employ gamification and recognition to track agent performance and reward them with coins and achievements that positively reinforce desired behaviors.

Contact Center 122

Contact Center Gamification Feedback Meeting 122

Vonage

JANUARY 20, 2016

Offers real-time reports and dashboards. You’ll need to make sure you can get all of the traditional call center metrics displayed in your CRM’s reporting interface including things like, average handle time, talk time, dropped call percentages and the like. Includes gamification features.

CRM 120

CRM Sales Gamification Call Center 120

GetFeedback

APRIL 17, 2019

To do that, let’s turn to the biggest players on the market of customer service solutions as presented by The Forrester Wave report – Salesforce, Oracle, and Dynamics 365. * The post 4 Reasons Your Customers Won’t Reach Out to Customer Service appeared first on GetFeedback Blog.

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Self Service Customer Service Multi-Channel CRM 255

NobelBiz

APRIL 18, 2023

An article from Adobe Experience Cloud Blog notes that “Industry benchmarks are metrics a company can use to see how they’re performing compared to other businesses in their industry.” According to a Gartner report, AI-driven automation can reduce call volumes by up to 70%, allowing agents to concentrate on high-value interactions.

Contact Center 52

Contact Center Call Center Management Gamification 52

CSM Magazine

AUGUST 8, 2023

Encourage agents to take ownership of their personal development with access to their historical performance reports. For more ideas on how to drive employee engagement, read our other blogs and stay connected with all things CX by visiting The CX Lab. And remember, not everyone wants a trophy on their desk.

Employee Engagement 52

Employee Engagement Engagement Gamification Analytics 52

SurveySparrow

OCTOBER 18, 2022

In this blog post, we will explore 10 Zoho Desk alternatives that have similar or better features. . Gamification : Freshdesk offers a gamification feature that allows agents to earn points and badges for their performance. . Custom reports and dashboards : Create custom dashboards from your Freshdesk data for unique insights.

Software 52

Software Self Service Customer Service Knowledge Base 52

SurveySensum

NOVEMBER 10, 2023

For example, a customer faced some issues with the checkout process, and as there was no way to report it, this customer abandoned their cart, and with that, you lost a valuable customer. Also, the gathered data can be viewed thoroughly and shared with relevant stakeholders with the help of robust dashboards and powerful reporting features.

User Experience 52

User Experience Tools Feedback Analysis 52

Vonage

FEBRUARY 7, 2017

The mistake: According to NewVoiceMedia’s report , 44 percent of people switch providers because they feel unappreciated. For example, more and more businesses are using gamification tools such as Motivate, which is designed to promote best practices and productivity among contact centre employees. Being reactive, not proactive.

Customer Service 120

Customer Service Self Service How To Gamification 120

BirdEye

APRIL 12, 2023

In this blog post, we’ll dive into the benefits of CRM software and provide real-life CRM examples to help you find the perfect solution for your business. Reliable data analytics and reporting By storing all your information in one place, a CRM allows for better analysis of your data.

CRM 52

CRM Examples Customer Relationship Management Customer relationships 52

Stella Connect

JANUARY 20, 2022

After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. Embrace gamification, such as trivia games or peer challenges. Use a mix of learning aids and experiences, including peer-led training and role play.

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Customer Service Training Contact Center Training Customer Service 78

CSM Magazine

FEBRUARY 17, 2021

In the first of a new series of blogs, he shares three top tips for empowering employees using the latest cloud-based innovations in Workforce Engagement Management (WEM). Giving supervisors predictive analytics and powerful reporting enables improved planning, performance and wider workforce engagement.

Omni-Channel 52

Omni-Channel Self Service Gamification Multi-Channel 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) It enables users to create detailed and customized reports.

Feedback 52

Feedback Tools Management Knowledge Base 52

SurveySparrow

SEPTEMBER 16, 2022

In this blog post, we’ll take a look at 10 Bonusly alternatives. Advanced reporting : View the data you want to analyze instantly with advanced report filters. Gift card reports : This feature clearly visualizes all reward activities. Each platform has something special to offer, so be sure to read through each one!

Survey 52

Survey Employee Engagement Gamification Rewards Programs 52

BirdEye

DECEMBER 8, 2022

Community blogging 15. Interactive social media apps usually focus on engagement, encouraging users to communicate through gamification, competitions, or voting. Community blogging. About: Community blogs are designed for people to write, share and collaborate on long-form written content. Social messaging 11.

Social Media 98

Social Media Brands Video Entertainment 98

NobelBiz

JUNE 5, 2023

According to a report by SmallBizGenius , sales representatives must make an average of 18 calls to reach one potential buyer. Inbound lead generation includes blogging, SEO, social media, PPC. Utilize comprehensive CRM software that allows for easy monitoring, analysis, and reporting of lead generation metrics.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Talkdesk

APRIL 8, 2016

I’ve been on Talkdesk’s Product Marketing team for almost a year now, and I have always considered myself to be fairly knowledgeable about the merits of call center reporting. First and foremost, displaying live metrics for the entire team to see has helped introduce an element of gamification to agents.

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Call Center Metrics Average Handle Time Gamification 42

ProProfs Chat

AUGUST 6, 2021

Whether you are an entrepreneur looking to get super-productive teams or an HR professional striving to retain your valuable employees, this blog is for you. Bonusly report shows that 84% of the highly engaged workers were very well recognized in their work. What is Employee Engagement Software?

Employee Engagement 98

Employee Engagement Software Tools Engagement 98

ProProfs Chat

SEPTEMBER 17, 2021

This blog guides you on the actionable ways to improve employee experience and create a productive workplace. According to the Cvent report , highly engaged employees can increase the average customer retention rate by 18%. Gamification is the method of turning work into a game wherein employees have to compete to get the job done.

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Employee Experience Gamification e-support Survey 52