TechSee

JANUARY 25, 2023

Most field service departments operate in a highly competitive and customer-centric marketplace. The field service industry is lucky to have several thought leaders who publish their expert views, speak at conferences, and share their philosophy with others in the field.

Management 41

Management Automotive Leadership Effort Score 41

Circular Edge

JANUARY 24, 2023

Blog Credit: Lisa Schwarz, January 18, 2023 (NetSuite 2023 Release 1 Delivers Added Efficiencies Across the Suite to Help Businesses Do More | NetSuite) We’re entering another year that falls into the “may you live in interesting times” category. NetSuite 2023 Release 1 helps across the board.

Analytics 52

Analytics Financial CRM Competitive Advantage 52

ShepHyken

OCTOBER 17, 2016

Salesforce Australia & NZ Blog) The field of customer service is undergoing a major change, and it’s one for the better. I also like number three, which is about creating a customer advisory board. 7 Customer Service Tips to Build Stronger Relationships by Salesforce. Customer service is not a department.

Customer Service 48

Customer Service Customer Journeys Tips Loyalty 48

SmartKarrot

JANUARY 5, 2022

Here’s our Top 50 Customer Success Influencers list for 2022 celebrating the inspiring visionaries and trailblazers who are helping shape the field and its future evolution. Jay Nathan has created an illustrious name in the customer success field thanks to his earnest passion and astute mechanism of sharing customer-centric growth ideas.

Customer Success 23

Customer Success Chief Customer Officer B2B Leadership 23

Circular Edge

MAY 12, 2022

Blog Credit: Kristina Russo, September 13, 2021 (What Is a Financial Controller? Often, there is a bookkeeper or accountant already on board or on contract, but that person eventually becomes unable to support all the financial data needs of the business owner and outside stakeholders. Role & Responsibilities | NetSuite).

Financial 52

Financial Policies Banking Study 52

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. Amarachi Ogueji. Catherine Blackmore. Dana Alvarenga. Emilia D’Anzica.

Customer Success 21

Customer Success Customer Journeys Chief Customer Officer Customer Centricity 21

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Qualtrics

JUNE 6, 2019

She drives the company’s corporate positioning, branding and identity, marketing campaigns, public relations, social media and field marketing efforts. Dara J Treseder – Treseder is the CMO for Carbon and serves as an officer on the board of directors of the Public Health Institute and as an advisor to UN Women initiatives.

Brands 33

Brands Leadership Consulting Travel 33

ClientSuccess

NOVEMBER 22, 2022

Create a Customer Advisory Board for Your Company. Customer Advisory Boards are valuable to strategic growth. Customer advisory boards are a great way for companies to get feedback from their target consumers. Get Customers Involved in Field Marketing.

Customer Success 69

Customer Success Strategy Marketing Social Media 69

CX Workout - Ideas Blog

OCTOBER 3, 2018

Mike is the founder and managing partner at StoryMiners.com and he sits on several advisory boards. The advantage of that is you can see what’s really going on out in the field and what people are thinking and feeling right now. Everybody’s on board with customer experience right now. It saves a ton of time.

Data 40

Data Customer Journeys Consulting Course 40

CX Workout - Ideas Blog

OCTOBER 3, 2018

Mike is the founder and managing partner at StoryMiners.com and he sits on several advisory boards. The advantage of that is you can see what’s really going on out in the field and what people are thinking and feeling right now. Everybody’s on board with customer experience right now. It saves a ton of time.

Data 40

Data Customer Journeys Consulting Course 40

SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. His blog is highly credited as one of the richest sources of actionable information and guidance on Customer Success and SaaS growth. Andreas Knoefel.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Below are nine customer service blogs we love, with breakdowns of what content you can expect to find on them and details on why they’re so amazing. Everything You Need to Know About Customer Advisory Boards.

Customer Service 80

Customer Service eBook Leadership Resources 80

SmartKarrot

FEBRUARY 16, 2022

Ben Murray is a Certified Public Accountant whose passion for SaaS metrics, financial performance, subscription economy, forecasting, and SaaS operations drove him to kick start blogging on the same. He has invested in dozens of startups and is passionate about the SaaS field. His posts shed light on SaaS finance and calculations.

Social Media 10

Social Media B2B Software Sales 10

2020 Research

MARCH 28, 2023

Embrace the changes and jump on board with the future of qualitative research with this Q&A session featuring Sago P resident, Isaac Rogers. AI might come in to aid this workflow, too, but we have low-hanging fruit in becoming more efficient with our field times. It’s across the board, with pockets of variance.

Gamification 52

Gamification Study Healthcare Groups 52

2020 Research

MARCH 28, 2023

Embrace the changes and jump on board with the future of qualitative research with this Q&A session featuring Sago P resident, Isaac Rogers. AI might come in to aid this workflow, too, but we have low-hanging fruit in becoming more efficient with our field times. It’s across the board, with pockets of variance.

Gamification 52

Gamification Study Healthcare Groups 52

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Temkin Group was acquired by Qualtrics in October, 2018.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Temkin Group was acquired by Qualtrics in October, 2018.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CX Workout - Ideas Blog

OCTOBER 3, 2018

Mike is the founder and managing partner at StoryMiners.com and he sits on several advisory boards. The advantage of that is you can see what’s really going on out in the field and what people are thinking and feeling right now. Everybody’s on board with customer experience right now. It saves a ton of time.

Data 9

Data Customer Journeys Consulting Course 9

Customer Bliss

AUGUST 22, 2017

He also shares his intriguing tactics of building a board room gallery and videos to unite the C-Suite. Zvi reports directly to the CEO and he is a member of the executive board of Shufersal. This involved reading, finding blogs and other examples, and attending conferences.

Fashion 125

Fashion Social Media Conference Policies 125

Bold360

DECEMBER 1, 2016

Prior to Rukkus, Manick was a quantitative analyst at Goldman Sachs where he was a member of the advisory team for the Ticketmaster/Live Nation merger as well as the Groupon IPO. Failing to include a customer advisory group. Cathy Reisenwitz is the editor of Capterra’s Customer Service Blog. Cathy Reisenwitz.

Software 40

Software Customer Experience Company CRM 40

Michel Falcon Experience

MARCH 12, 2019

So I started off and I built an advisory company, I called it Falcon Consulting Group, and I made sure that it was a group because I had the aspirations of growing this massive agency. And, I’m sure you can imagine what that means, but it allows our team … The employee advisory board allows our team to give us feedback.

Culture 12

Culture Employee Engagement Company Engagement 12