Russel Lolacher

JUNE 15, 2021

What if we cared about our employees as much (or more) as we do about our customers? For inspiring employee experience ideas, a great place to look is what you’re probably already doing for the customer experience. I try to do that myself in this blog from time to time too. But what about serving employees?

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SaleMove

APRIL 8, 2022

Credit union improves the employee experience with Digital Customer Service and boosts the customer experience in the process. The post Improve Employee Experience to Reverse the Great Resignation appeared first on Glia Blog | Digital Customer Service Explained.

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SaleMove

APRIL 8, 2022

Credit union improves the employee experience with Digital Customer Service and boosts the customer experience in the process. The post Improve Employee Experience to Reverse the Great Resignation appeared first on Glia Blog | Digital Customer Service Explained.

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Beyond Philosophy

MARCH 23, 2023

However, today, this concept is essential and might be what saves your experience at a time when experiences need saving. I was thinking about this because one of our listeners, Praveen Kumar, is in a pickle about his employee experience. Employee Experience is not a fad. However, the term might be.

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SurveySparrow

DECEMBER 29, 2020

If the answer is quite a few times, your or your friend’s employer knows the importance of measuring employee experience. I raised this question because if the employee experience management is good, engagement will increase, and high employee engagement can increase the overall revenue by 2.5

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ProProfs Chat

SEPTEMBER 17, 2021

They look for something more tangible in the form of a positive employee experience. A good employee experience is a combination of many factors like work challenges, good relationships with managers, career growth prospects, peer-to-peer communication, and more. What is Employee Experience?

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Natalie Petouhof

AUGUST 15, 2022

The term empathy is key to engaging any kind of Customer Experience (CX), Member Experience (MX), Patient Experience (PX), and Employee Experience (EX) in any industry going forward in today’s climate. Original Article by By Stephen Leaden. It’s about running your organization as though you are the customer.

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Bold360

AUGUST 10, 2020

The post The New Normal: Understanding the Employee Experience in the (Remote) Workplace appeared first on Bold360 Blog. To hear this episode and many more like it, you can subscribe to CXNext: Live by connecting with us on LinkedIn.

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InMoment XI

JANUARY 30, 2020

To view the first part of this blog series, click here. The Important First Day of the Employee Journey In the last blog on the Employee Experience in the Automotive industry, we looked at the strategic importance and economic benefit of an effective onboarding process and focused on what should happen prior to the employee’s.

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Brad Cleveland Blog

JUNE 3, 2021

Everything I’ve seen over the years — in both the organizations I’ve led and others I’ve worked with as an outside advisor — corroborates the importance of employee experience. It is indeed the cornerstone of customer experience.

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Beyond the Arc

APRIL 19, 2019

So that you have a few of our key tips in one place, we’ve created this overview of employee. The post Focus on your employee experience to deliver the best CX appeared first on Blog @beyondthearc.com.

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Happy or Not

APRIL 8, 2020

Real-time, continuous employee experience measurement is more important than ever. Learn how to use feedback data to improve the remote employee experience. The post Measuring the remote employee experience: Why it matters and how to do it appeared first on HappyOrNot.

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SurveySparrow

JANUARY 17, 2021

When the internet first became available at large, blogs became the way for people to share thoughts and insights with each other. As the internet evolved, blogs became powerful avenues for businesses to attract target audiences. To leverage the power of blogs, you need to know how to create a blog. . Focus On Web Design.

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ShepHyken

FEBRUARY 23, 2018

She also reminds us that the customer experience begins with the employee experience. – Shep Hyken. It starts at the level of the employee experience. As employees are seen and heard, valued, engaged, acknowledged, and appreciated, so too will the customers. They make us feel cared about. Nathalie W.

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Natalie Petouhof

JANUARY 28, 2021

But what if companies were customer and employee-centric in how they designed and delivered experiences? What if they were able to deliver concrete actions to provide one-to-one, highly personalized customer and employee experiences that were in service to these two essential aspects of a business- customers and employees.

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Russel Lolacher

JULY 4, 2022

In this episode of Relationships at Work, Russel chats with co-founder of the CX Accelerator and speaker Nate Brown on how to build build community to benefit your employee experience in your industry. So it was a really bad employee experience. I’m going to shut up and introduce Nate Brown. Hello, sir. Nate Brown.

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Kustomer

APRIL 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Stacy Sherman from Schindler Elevator Corporation and Vikas Bhambri from Kustomer to discuss why the employee experience matters just as much, if not more than the customer experience. TRANSCRIPT.

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Call Experts

JUNE 5, 2019

There is a connection between employee experiences and customer experiences. Upset or frustrated employees are likely to affect your business and lead to unsatisfied customers. It is essential to focus on employee satisfaction. . More Blogs Menu. Employee experiences are connected to customer experiences.

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Bold360

FEBRUARY 26, 2020

The post Perfecting Self-Service at Work Means Perfecting the Employee Experience appeared first on Bold360 Blog. For more, download the report: The State of User-Facing Knowledge and Knowledge Management in 2019.

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inmoment

JULY 9, 2019

Employee experience (EX) is quickly becoming a mainstay metric for businesses. Much like customer experience, EX is a critical factor for success with its ability to identify and drive impactful change within organizations. 5 Elements for Employee Experience Measurement.

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SuiteCX

NOVEMBER 29, 2016

The aversion which used to exist to rehiring former employees is disappearing and is being replaced in some cases by proactive rehire programs – driven by a broadening realization that rehires are less expensive to hire, become productive faster and stay longer serving than regular hires.

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SuiteCX

NOVEMBER 29, 2016

The aversion which used to exist to rehiring former employees is disappearing and is being replaced in some cases by proactive rehire programs – driven by a broadening realization that rehires are less expensive to hire, become productive faster and stay longer serving than regular hires.

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Maz Iqbal

OCTOBER 20, 2017

You may have noticed that my speaking here at The Customer & Leadership Blog has been sparse since 2016. Before we continue, allow me … Continue reading "Is The Customer and/or Employee Experience Your Priority?". A mere eight conversations so far in 2017. Why the change?

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Wootric CX Blog

MARCH 30, 2020

Monitor employee experience using Slack — for free. In response to the coronavirus pandemic, Wootric is offering free employee experience survey accounts that do not expire. Learn all about this free employee pulse survey program here. Employee experience impacts customer experience.

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Beyond Philosophy

AUGUST 25, 2015

Performance reviews are part of most employer/employee relationships. However, recent developments show that improving employee experience involves finding new ways to give employees feedback to improve motivation and success. After a less than insightful review, most employees might sigh as well.

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One Millimeter Mindset

FEBRUARY 25, 2021

Keep these professional goals, and these three blog posts, in mind. These three One Millimeter Mindset® February professional goals blog posts feature three areas to focus on to run your professional marathon. The post 3 One Millimeter Mindset Professional Goals Blog Posts appeared first on Babette Ten Haken.

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NobelBiz

APRIL 24, 2020

The post VIDEO: Employee Experience from a Consultant Expert, with Christa Heibel appeared first on NobelBiz®. In episode 4, we talk with Christa Heibel, Founder & CEO of CH Consulting about how she manages to consult businesses in the call center industry in times of crisis.

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Happy or Not

FEBRUARY 20, 2019

by Sarah Hitt My last post, Patient Feedback and the Role It Plays in Improving Patient Experience, covered survey methodologies and rating the quality and quantity of […]. The post Employee Experience Drives Healthcare Patient Experience appeared first on HappyOrNot.

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Beyond Philosophy

JUNE 21, 2015

I have written before of the link between a company’s employee experience and the Customer Experience they deliver on a company’s behalf. According to Branson’s statement about the policy, “ If you take care of your employees, they will take care of your business.”. Engaging Millennial Employees.

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Forrester's Customer Insights

SEPTEMBER 24, 2020

When our colleagues Claire and Brian wrote their “Point/Counterpoint: The Ethics Of COVID-19 Phishing” blog in March, it turns out they were inadvertently predicting an event that took place this week – an employee took to social media to speak out about a highly insensitive phishing simulation.

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ShepHyken

FEBRUARY 15, 2019

This week we feature an article by Heather Hamilton who shares why investing in a point of sale (POS) system can empower your staff and improve the employee experience. – Shep Hyken. Read Shep’s latest Forbes article: Keep Your Employees And You’ll Keep Your Customers.

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Daniel Group

DECEMBER 21, 2023

My two recent blogs focus on connecting culture and Customer Experience (CX) and Employee Experience (EX): B2B Industry Culture: What Should You Do for Business Success? In this blog, I discuss the importance of culture in achieving success in the B2B industry. CX and EX go together.

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inmoment

SEPTEMBER 10, 2019

InMoment’s own CX Trends research found employees are the single largest factor in making or breaking the customer experience. The data shows a positive link between employee experience (EX) and a great customer experience, in addition to significant financial gains like increased sales and the ability to maximize business performance.

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Brad Cleveland Blog

JUNE 3, 2021

Everything I’ve seen over the years — in both the organizations I’ve led and others I’ve worked with as an outside advisor — corroborates the importance of employee experience. It is indeed the cornerstone of customer experience.

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CX Accelerator

NOVEMBER 11, 2022

Employee Experience. EMPLOYEE EXPERIENCE The evidence has shown time and time again that the internal experience determines the external experience. Business owners need to treat their employees how they would like them to treat customers. Back To CX Accelerator Blog Customer Journey Mapping.

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InMoment XI

AUGUST 2, 2023

In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction. We learnt that there are multiple approaches to achieving success and that the true differentiators between leading and lagging companies are culture, capability, and execution.

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Qualtrics

NOVEMBER 20, 2020

One of the UK’s biggest banks - anonymized in this blog - understands just how important employees can be for CX. In the last few months, it’s dug into its CX and EX data to pinpoint the things that matter most to customers and employees. Starting with the employees. Download Now.

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