BirdEye

OCTOBER 26, 2023

A good review creates a sense of urgency, driving customers to purchase so they don’t feel they might miss the opportunity. This blog post offers an in-depth overview of a panel discussion that delves into the significance of reviews and how they influence both C-suite decisions and customer choices. Welcome guys.

Brands 113

Brands Multi-Channel Consulting Report 113

SurveySensum

OCTOBER 10, 2023

Delighted is a customer feedback platform that helps businesses gather, track, and analyze thousands of actionable customer, product, and employee feedback. It offers built-in dashboards and reports to gain a better understanding of survey results. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.).

Knowledge Base 52

Knowledge Base Multi-Channel Survey Feedback 52

BirdEye

NOVEMBER 21, 2022

In this blog, we’ll show you why social media analytics is important, talk about ways to get started, and how best to use social media data to gain valuable insights for your marketing efforts. For example, are you interested in increasing brand awareness, or are you using your social channels to generate leads and drive sales?

Social Media 98

Social Media Analytics Multi-Channel Metrics 98

BirdEye

FEBRUARY 21, 2023

Table of contents Why social media is so important for businesses The most popular social media platforms today About social media accounts What is social media management? In addition to social media content creation, companies can use these channels to interact with their followers by responding to comments and messages in a timely manner.

Social Media 98

Social Media Management Multi-Channel Analytics 98

SurveySensum

OCTOBER 23, 2023

GetFeedback is a customer feedback platform that empowers businesses to capture real-time data from customers at different touch points of the customer journey. The tool provides several exciting features, like survey customization, a gamified user interface, feedback segmentation, custom reports, and many more.

NPS 52

NPS Multi-Channel Survey Feedback 52

BirdEye

MAY 3, 2023

The choice of the right marketing channel can make or break a campaign. Choosing the most effective marketing channel can make sure that your efforts bring results. This blog post deals with everything you need to know to leverage the right channels and boost your business revenue.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

BirdEye

APRIL 20, 2023

Local lead generation is a great way to reach potential customers in your area and increase your revenue. In this blog, we’ll show you the best strategies for generating local leads that will help you get more revenue from your business. However, due to competing priorities, those channels are most likely outdated.

Social Media 98

Social Media Multi-Channel Metrics Effort Score 98

BirdEye

JULY 10, 2023

It can help you discover what rivals are saying and offering customers, along with gaining insights into their operations. In this blog, you’ll learn how to leverage competitive intelligence effectively keeping you one step ahead in your market. Diving deep into competitor and market intelligence can reshape your approach.

Social Media 94

Social Media Competitive Advantage Analysis Financial 94

Natalie Petouhof

JUNE 9, 2015

Tweet In this new report we look at some of the key concepts for defining the elements required for superb experience management in the digital business disruption era. For many organization’s customer experience management is a major pillar in their efforts to engage and retain their customers and partners.

Report 40

Report Management Multi-Channel Competitive Advantage 40

SurveySensum

OCTOBER 11, 2023

AskNicely streamlines the feedback collection process through various channels, such as email, SMS, and in-app messages. But that’s not all; this blog will also explore other aspects such as AskNicely’s alternatives, competitors, and shortcomings. Here’s one of the customer reviews talking about it on the G2 platform.

Analytics 52

Analytics Net Promoter Score Survey NPS 52

Forcivity Salesforce

APRIL 1, 2022

Customer experience management in financial services is becoming more and more critical to success for the industry. Changing customer expectations and evolving government regulations have triggered a period of transformation for financial service providers. Unfortunately, this too is becoming obsolete.

Financial 52

Financial Self Service Customer Experience Multi-Channel 52

SurveySensum

APRIL 21, 2023

This includes weak customer support, limited integrations, and a steep learning curve. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.).

Survey 52

Survey Multi-Channel Analysis Tools 52

Avaya

JUNE 26, 2017

For government agencies, delivering high-quality interactions drives higher levels of engagement and ultimately leads to higher customer lifetime value. Customer experience management rests on success in three pillars: omnichannel experience, agency-wide engagement, and actionable insights. Simplicity.

Government 47

Government Omni-Channel Multi-Channel Contact Center 47

BirdEye

NOVEMBER 28, 2023

It’s a common headache for businesses today across sectors as they need a streamlined and efficient online reputation management process. For companies in certain key industries, dedicating resources to manage their reputation has become necessary for survival. Table of contents What are the benefits of reputation management?

Industry 57

Industry Management Healthcare Hospitality 57

BirdEye

OCTOBER 11, 2023

Customer experience can be vital in helping businesses grow and scale faster. Investing in processes and tools that contribute to customer delight significantly impacts the bottom line. Delighted customers become brand advocates. SEV is a multi-location med spa combining Boutique experience with affordable pricing.

Sales 109

Sales Social Media Customers Multi-Channel 109

SurveySparrow

JULY 3, 2023

Unique features: Payment integration: Collect donations, processing orders, or selling products and services Real-time reporting: monitor form responses and survey data as they come in Logic rules: Create dynamic and conditional forms. And don’t forget, an exceptional customer journey is just a sign-up away with SurveySparrow.

Omni-Channel 10

Omni-Channel Multi-Channel Healthcare Survey 10

Lumoa

JANUARY 11, 2022

Both these steps of building the Voice of Customer-program are essential for its success. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place. You can segment your audience and, for each segment, run different surveys.

NPS 259

NPS Software Net Promoter Score Survey 259

BirdEye

MARCH 22, 2024

In this blog post, we dive into the top follower trackers for Instagram, uncovering how these essential tools can revolutionize your social media strategy. Cross-platform integration For multi-location businesses managing various social platforms, choosing an Instagram tracker that integrates smoothly with other networks is key.

Social Media 57

Social Media Strategy Multi-Channel Analytics 57

Beyond Philosophy

JUNE 1, 2015

This, as they see it, may be indicative of hope among companies with programs that long-term customer value can be generated. Within the McKinsey report, several strategies are offered for helping businesses overcome the negatives often associated with loyalty programs. Key among these are: Integrate Loyalty Into the Full Experience.

Loyalty Programs 60

Loyalty Programs Loyalty Airlines Hotels 60

SmartKarrot

MAY 20, 2021

The new normal for the customers is to interact and shop with brands online. Having multiple channels to interact with customers is what the brands are striving for these days. 73% of the customers switch between an average of 4 channels during their purchase journey before they freeze their pick.

Omni-Channel 11

Omni-Channel Customer Experience Multi-Channel Social Media 11

BirdEye

OCTOBER 17, 2023

All of these elements collectively contribute to solid online reputation management. This blog provides a comprehensive overview of a panel discussion that delves into how AI takes the busy work out of brand building and how Birdeye Social, with its amazing AI capabilities, makes managing the social media of multi-location businesses easy.

Brands 57

Brands Social Media Multi-Channel Tools 57

BirdEye

FEBRUARY 27, 2024

Whether you’re looking to boost brand awareness, fuel customer engagement, or turbocharge car sales , this blog post is the ultimate guide for your dealership brand to succeed in 2024. billion dollars in 2023 as per their mid-year report. Table of contents What is car dealership advertising?

Advertising 62

Advertising Automotive Social Media Multi-Channel 62

BirdEye

SEPTEMBER 25, 2023

AI in real estate marketing helps businesses by providing data-driven insights, personalized marketing, and 24/7 customer support, enhancing efficiency, and increasing customer engagement for better results. In this blog, we’ll explore how AI in real estate is making life easier for agents and buyers.

Marketing 109

Marketing Social Media Advertising e-support 109

BirdEye

JANUARY 11, 2023

In this blog post, we’ll answer 25 of the most important social media questions. If you need some inspiration, check out our blog post for some social media content ideas. This gives your brand a personal touch and encourages followers to engage deeper, making them more likely to make the jump from follower to customer.

Social Media 98

Social Media Multi-Channel Advertising Measurement 98

Lumoa

SEPTEMBER 11, 2023

Having loyal patrons who do the work of converting new customers through word-of-mouth publicity (and at no extra cost, too!) The Customer Experience Report from PwC’s Consumer Intelligence series found that 73% of its surveyed customers made purchasing decisions based on their experience with a company.

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

Lumoa

SEPTEMBER 11, 2023

Having loyal patrons who do the work of converting new customers through word-of-mouth publicity (and at no extra cost, too!) The Customer Experience Report from PwC’s Consumer Intelligence series found that 73% of its surveyed customers made purchasing decisions based on their experience with a company.

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

BirdEye

MARCH 22, 2023

In this blog post, we’ll discuss the top scheduling tools you can leverage and explore how utilizing the right one can make social media management much more efficient. These tools allow businesses to automate the process of logging into individual social media channels and manually publishing each piece of content.

Social Media 98

Social Media Tools Multi-Channel Analytics 98

BirdEye

FEBRUARY 12, 2024

In this blog, we’ll explore common approaches to multi-location social media management, key challenges, and proven strategies to streamline efforts and unify your brand voice across all your business’s social presences. Table of contents What is multi-location social media? Siloed reporting prevents holistic insights.

Social Media 57

Social Media Multi-Channel Tips Brands 57

BirdEye

MARCH 20, 2024

Our research also shows that 79% of multi-location businesses post social media content centrally and manage content creation, scheduling, and publishing from the corporate offices. This blog post brings you a comprehensive overview of the best times to post photos, videos, Reels, and stories on Instagram for the best results.

Engagement 62

Engagement Social Media Multi-Channel Video 62

Martin Hill-Wilson

JANUARY 25, 2016

Dip into the growing library of digital transformation, digital disruption or customer experience use cases and you have to admit things are starting to look quite different. As in – what’s the difference between B&W four channel TV of old, and the app based, multi-screen TV series binging many of us now indulge in?

Omni-Channel 40

Omni-Channel Insurance Multi-Channel Chief Customer Officer 40

BirdEye

DECEMBER 5, 2023

A solid local online reputation management strategy can help you show up in local search queries, build trust with potential customers, and improve conversion rates significantly. This blog post covers everything you need for local reputation management and brings you seven best strategies to grow your local business.

Management 109

Management Social Media Multi-Channel Feedback 109

BirdEye

DECEMBER 5, 2023

That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses. Table of contents What is business reputation management? That’s almost everyone!

Brands 108

Brands Management Social Media Analytics 108

BirdEye

AUGUST 28, 2023

Discover why social reach matters and learn how to track and optimize it to boost your social media growth in this blog. The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? These include blogs, news sites, forums, podcasts, and videos. Watch the Free Demo Now.

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

SEPTEMBER 11, 2023

Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. This is especially true for multi-location businesses catering to local customers. A positive customer experience, as necessary as it is, is a significant challenge for many businesses.

Customer Experience 112

Customer Experience Self Service Social Media How To 112

BirdEye

MARCH 1, 2024

Are you a multi-location business struggling with time zone headaches and frustrated customers? Juggling customer calls across different locations and time zones can be a nightmare. Missed calls, confused customers, and a strained support team are just a few of the consequences.

Customer Service 57

Customer Service Multi-Channel Call Recording System 57

Experience Matters

APRIL 7, 2015

Watch this blog and my Twitter feed for an announcement about the 2016 CX Vendor Excellence Awards in January 2016. 1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Clarabridge. Confirmit.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

BirdEye

NOVEMBER 16, 2022

The way a business approaches customer review management can directly impact and improve its reputation and branding. Reviews initially started as a way for customers to share their experiences, but they’re now a full-fledged marketing channel. Why businesses need customer review management software.

Software 98

Software Management Multi-Channel System 98