ChurnZero

MAY 3, 2019

The following is a guest blog post by Sam Makad. . If you want your business to be successful in the long run, it pays to give priority to customer retention. Landing a customer who will pay for life is like hitting the jackpot. After all, it takes five times more effort to land a new customer than to retain an old one.

Customer Retention 75

Customer Retention Strategy CRM Customers 75

Optimove

APRIL 5, 2021

And, even more important – it’s the most basic step you need to take in order to start doing CRM Marketing the right way. But we’ll just say that when done right – Relationship Marketing can increase your Customer Lifetime Value by 33%, and contribute even more than that to your brand’s bottom line revenue.

CRM 52

CRM Marketing Advertising Sales 52

Optimove

JUNE 22, 2020

Using loyalty data to power customer retention and reactivation. This is just one methodology ( with three more to download ) that demonstrates how marketers can easily use Optimove to discover customer insights, test their hypotheses, and optimize their CRM campaigns. How’d they do it, you ask?

Customer Retention 52

Customer Retention Loyalty Data Loyalty Programs 52

One Millimeter Mindset

SEPTEMBER 6, 2018

How would you rate your own customer retention performance? That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention.

Customer Retention 48

Customer Retention Sales CRM Customers 48

Totango

JULY 8, 2022

However, it’s important to note that you can’t support a value-driven model by using unwieldy monolithic CS platforms, piecemeal CS solutions, or by trying to force-fit your CRM system. This leads to poor customer retention, slow growth, high churn rates and employee burnout. Shift Right with Totango .

Self Service 104

Self Service CRM Customer Retention Customer Journeys 104

Kustomer

JUNE 7, 2023

Customers want to feel financially confident, including having trust in their financial institutions to work in their best interests, and they expect service to be streamlined and personalized. As customer trends shift over time, so will the contents of a CX playbook. What Is Financial CRM Software?

Financial 98

Financial CRM Banking Effort Score 98

Kapta Customer Success

MARCH 18, 2024

Looking for ways to increase customer retention and lifetime value? Read our blog to learn what customer bonding is and how it helps increase customer lifespan.

Customer Retention 59

Customer Retention Customers CRM Customer Engagement 59

Optimove

MARCH 26, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Optimove Connect 2024 served as more than just a conference; it was a place for inspiration, collaboration, and transformation in the realm of marketing. Discover which level you are on and how you can move up.

Connections 64

Connections CRM Conference Touchpoint 64

One Millimeter Mindset

SEPTEMBER 24, 2018

Then again, when customer conversations stray dangerously close to the constraints of what is comfortable, why not at least pursue what just might be possible? When your sales CRM tells you what the next step to close the customer should be, do you ever ask yourself whether this step makes sense? Subscribe to my blog.

Strategy 213

Strategy B2C Customer Retention B2B 213

Service Untitled

AUGUST 12, 2010

Service Untitled The blog about customer service and the customer service experience. Using the time-honored tenet of it being easier to keep an old customer than to find a new one, companies need to concentrate on customer user groups, periodic surveys, social networking, blogging, and above all – customer service.

Customer Retention 45

Customer Retention Strategy Exercises Customer Satisfaction 45

Bold360

DECEMBER 8, 2016

Seventy-three percent of the consumers, however, flipped the perception, looking at the programs as a great way for companies to show loyalty to customers. The study , reported in the Harvard Business Review, says a lot about how customer retention strategies can go awry when customer-centric principles get turned inside out.

Customer Retention 40

Customer Retention Strategy Social Media Loyalty Programs 40

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

e-support 64

e-support eBook Chief Customer Officer B2B 64

Totango

APRIL 6, 2023

To survive this tough “do more with less” climate, companies are turning to their customer success (CS) teams to ramp up their customer retention and expansion efforts. While CS is poised to be in the driver’s seat for retention and expansion, we believe that everyone across the enterprise plays a role in customer success.

Innovation 86

Innovation Video CRM Customer Success 86

Optimove

OCTOBER 12, 2023

In a digital landscape brimming with health and wellness apps and platforms, retaining customers has become a pressing concern for Kilo Health. The success of the company relies heavily on its customers’ commitment to healthier lifestyles. It empowers Kilo Health with a much-needed platform to bolster customer retention.

Customer Retention 52

Customer Retention Customer Centricity CRM Roadmap 52

Win the Customer

SEPTEMBER 12, 2023

Traditional businesses often face the challenge of adapting to new customer expectations and technologies. Even long-established businesses can embrace change and revolutionize their customer interactions. In this blog post, we’ll explore strategies that traditional businesses can adopt to innovate in customer experience.

Innovation 59

Innovation Customer Experience Loyalty Programs Customer Centricity 59

TechSee

JUNE 16, 2022

In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter. As a consultant, he guides clients who want to develop customer-focused cultures.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

NICE inContact

DECEMBER 17, 2018

Our NICE inContact CXone cloud customer experience platform is the first unified suite of cloud native applications to combine omnichannel routing, analytics, workforce optimization (WFO or WEM), and analytics & artificial intelligence (AI). Improving customer retention and lifetime value. Playing the CX long game.

Contact Center 120

Contact Center Omni-Channel Roadmap Analytics 120

InMoment XI

MARCH 17, 2009

The underlying cause of this growth appears to be increased customer retention through real-time voice of the customer (VOC) programs. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London.

Marketing 200

Marketing Conference CRM Customer Retention 200

InMoment XI

MARCH 17, 2009

The underlying cause of this growth appears to be increased customer retention through real-time voice of the customer (VOC) programs. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London.

Marketing 200

Marketing Conference CRM Customer Retention 200

InMoment XI

MARCH 17, 2009

The underlying cause of this growth appears to be increased customer retention through real-time voice of the customer (VOC) programs. And there was certainly a lot of talk about this at the recent Gartner CRM conference in London.

Marketing 200

Marketing Conference CRM Customer Retention 200

Totango

APRIL 5, 2022

Scheduling delivery of your surveys, such as triggering surveys to be sent after customers have completed a purchase. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. The best NPS software lets you: Automatically track customer satisfaction. Generating survey reports.

NPS 102

NPS Software Net Promoter Score Multi-Channel 102

ViiBE Blog

AUGUST 25, 2021

ViiBE Blog. How can you measure customer satisfaction? CRM , Customer experience. Have a strong customer service strategy and different features in place, such as an active contact center, an email help desk, AR and video assistance , as well as 24/7 social media support and a live chat. Natalia Barszcz.

Customer Satisfaction 98

Customer Satisfaction Measurement Net Promoter Score Effort Score 98

Optimove

JANUARY 6, 2022

In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs. That’s the kind of customers any business dreams about. 77% are likely to stay with a brand with a loyalty program. This math does not break, by the way.

Loyalty Programs 98

Loyalty Programs Ecommerce Advertising Loyalty 98

Andrew Mcfarland

SEPTEMBER 23, 2022

When you start to build your business, one of the most important tasks is creating and implementing strategies for attracting and sustaining new customers. Customer retention is necessary because it helps you build relationships with your customers and develop brand ambassadors.

Management 48

Management Social Media Travel Sales 48

NobelBiz

FEBRUARY 13, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. Read Case Study Watch video CRM Integration What Is a CRM Call Center Integration?

Call Center 59

Call Center Self Service Software Contact Center 59

SurveySparrow

FEBRUARY 18, 2024

More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys. Pros of SurveySparrow User-friendly interface Customization options Affordable pricing Rating G2 4.4/5 Proactive Customer Retention: Prevent Churn! 5 Capterra 4.4/5

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

LiveChat

APRIL 10, 2017

Put simply: once you build a solid customer base, it’s essential that you shift your focus toward retaining customers and ensuring they remain loyal. 4 Main Tenets of Customer Retention. Each of the strategies we’ll discuss throughout this article fall under one of four main principles: Knowing your customers.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

PeopleMetrics

DECEMBER 12, 2017

“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.

CEM 84

CEM CRM Customer Relationship Management Customer relationships 84

ChurnZero

JULY 7, 2020

This is a guest blog post by LiveAgent. . Even though this is partly true, the reality is that happy customers make successful businesses. The better the service, and the more customer-centric your business is, the more likely it is to succeed. The Difference Between Customer Support and Customer Success Teams.

Customer Success 90

Customer Success Sports Customer Satisfaction Customer Retention 90

Optimove

MARCH 18, 2021

CRM Marketers have known for a long time what some companies are just now discovering; That it’s much more cost-effective to retain an existing customer than to acquire a new one. The key to customer retention lies in providing personalized experiences and interactions to each customer and at scale.

Multi-Channel 52

Multi-Channel CRM Customer Retention Brands 52

CustomerSuccessBox

APRIL 29, 2022

It is because as they kept acquiring new customers, they overlooked the existing ones! As a result, customers churned and the firm couldn’t do anything about it. If not, start focusing on customer retention. Plan the best SaaS Retention strategies that ensure customers stay with you for long.

Strategy 52

Strategy Customer Retention Metrics B2B 52

Lumoa

AUGUST 8, 2023

According to Gartner research, leveraging the data obtained from direct customer feedback can increase the chances of upselling and cross-selling by 15-20%. This shows the tangible, bottom-line benefits of listening to your customers.

Analysis 208

Analysis Survey Feedback How To 208

SurveySensum

FEBRUARY 24, 2023

These statistics highlight the crucial role that customer experience plays in customer retention and acquisition in the automotive industry. It is essential for automotive companies to prioritize the customer experience to stay competitive and retain loyal customers. So, let’s get started!

Automotive 52

Automotive Customer Satisfaction Industry Tips 52

Optimove

JANUARY 3, 2023

To help brands focus on retention and employ a customer-led approach to marketing, Optimove spent 2022 significantly expanding our CRM capabilities, adding more marketing, and advertising channels, and enhancing capabilities. #5 ” That, more than anything, will be the key to success in 2023.

B2C 59

B2C Marketing Multi-Channel CRM 59

SurveySensum

JULY 11, 2023

Offer self-service options for customers to find answers on their own like blogs, FAQs, video tutorials, etc. By maintaining consistency, IKEA builds trust with its customers, fostering a sense of reliability and dependability. They take their customer retention strategy a step further. How do they do it?

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

ChurnZero

OCTOBER 27, 2020

This is a guest blog post by Kristen Brehmer from TaskRay. 2020 has made a few things clear about the future of Customer Success: the handshake is definitely out; digital events are the new norm for connecting with colleagues, customers and peers; and the customer is most definitely gold. .

Customer Success 59

Customer Success Touchpoint Sales CRM 59

Beyond Philosophy

MARCH 16, 2015

My concern is the focus on improving the Customer Experience is in danger of heading the same way as Customer Relationship Management (CRM), into failure if it’s not careful. IT systems are part of the reason many Customer Experiences are poor but only part of the reason. Customers deserve better.

CEM 60

CEM CRM Conference Employee Engagement 60