Comm100

APRIL 7, 2020

To help customer service managers tackle this new challenge, we have scoured the internet for the best advice and top tips on how you can set up your remote customer service team for success, and make sure that your support standards do not slip during these difficult times. com , or call us on 1-877-­305-0464 (Toll-Free).

Customer Service 130

Customer Service e-support How To Contact Center 130

ShepHyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s roundup with an article about AI. This has a nice description of how AI will make customer service better.

Customer Service 60

Customer Service Average Handle Time Net Promoter Score Loyalty Programs 60

ShepHyken

SEPTEMBER 13, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Consider this article as a launch into a discussion about how to be more convenient for your customers. You’re not just selling to a company.

Customer Service 148

Customer Service B2C B2B Customer Retention 148

ShepHyken

MAY 10, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: We start this week with a great list of ideas on how to create customer loyalty. Here are my top five picks from last week.

Customer Service 152

Customer Service Net Promoter Score Self Service Knowledge Base 152

ShepHyken

MARCH 4, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. You’ll have to read the article to find out more. This excellent article is a summary of Marigold’s consumer study. consumers.

Customer Service 58

Customer Service B2C B2B Travel 58

ShepHyken

AUGUST 9, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How do you handle a bad customer service experience ? All of this and more are covered in this excellent article. It is when it happens.

Customer Service 143

Customer Service Social Media Report Culture 143

ShepHyken

FEBRUARY 18, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article starts with a definition that I can live with but is not quite how I would define it. It’s not a department.

Customer Service 60

Customer Service Net Promoter Score Loyalty Programs Gamification 60

ShepHyken

FEBRUARY 12, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. If you don’t understand how they think about purchases and support, it’s time to learn. This article shares some great insights and findings.

Self Service 65

Self Service Customer Service Social Media Ecommerce 65

ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. “I My Comment: This is a great article. How many of your employees haven’t experienced what it’s like to be a customer of yours?

Customer Service 154

Customer Service Guest Experience Loyalty Programs Hospitality 154

ShepHyken

JUNE 30, 2021

So, after you read this, I urge you to go back and read the original article. So, there are six more tips on how to handle difficult and angry customers. The post How to Handle Difficult Customers appeared first on Shep Hyken. This is a follow-up with another half dozen techniques to manage angry and/or difficult customers.

How To 171

How To Customers Tips Interaction 171

ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article will give you a good start to understanding what makes for a good question that will get you the insights you need. by Janelle Estes.

Customer Service 123

Customer Service Customer Service Training Policies Loyalty 123

ShepHyken

MAY 24, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Thank A Customer For Their Business | Tips, Tricks, & Budget-Friendly Ideas by Philipp Wolf. That was until COVID-19.

Customer Service 152

Customer Service Customer Retention Loyalty Retail 152

ShepHyken

NOVEMBER 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience.

Self Service 65

Self Service Customer Service Contact Center Loyalty 65

ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ’ My Comment: I had heard about the “Zero Consumer” but wasn’t 100% sure what it meant until I read this article.

Customer Service 78

Customer Service Loyalty Programs Retail Loyalty 78

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week, we start with an article on trust. Here are my top five picks from last week.

Customer Service 56

Customer Service Retail Consumers Metrics 56

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. How To Fire A Customer by Chip Bell (Forbes) At what point do the pluses outweigh the minuses for bidding farewell to a customer?

Customer Service 58

Customer Service Self Service Trends Loyalty Programs 58

ShepHyken

JULY 19, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article explains the role is “transitionary,” however I believe that there is no destination. You must know how to spot them.

Customer Service 143

Customer Service Chief Customer Officer Contact Center Customer Service Training 143

NobelBiz

NOVEMBER 18, 2021

The post VIDEO & ARTICLE: How to Get People to Answer Your Call appeared first on NobelBiz®. What is really encouraging people to answer their calls if they don’t know who’s calling? Michael Ferree shares some insights on this subject and it’s all about being transparent as a company.

Video 52

Video How To Company 52

ShepHyken

JANUARY 14, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: This week, we start with an article on trust. Here are my top five picks from last week.

Customer Service 55

Customer Service Retail Consumers Metrics 55

ShepHyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How to Speak Human: Words You Should Never Say to Customers by Joseph Michelli, Ph.D. Here are my top five picks from last week.

Customer Service 130

Customer Service Effort Score e-support Chatbots 130

NobelBiz

FEBRUARY 17, 2022

The post VIDEO & ARTICLE: How to Retain Top Talent and Make WFH Enjoyable appeared first on NobelBiz®. Retention and turnover are still some of the biggest issues in the ARM industry and this was only enhanced during WFH. Still, there are a few creative ways around this and it's not only financial compensations and rewards.

Video 52

Video How To Financial Industry 52

ShepHyken

JUNE 7, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Interviews for CX: How to Conduct Interviews & How They Can Make a Difference by Jeannie Walters. Interesting concept!

Customer Service 132

Customer Service Loyalty Programs Customer Journeys Customer Centricity 132

NobelBiz

SEPTEMBER 23, 2021

The post VIDEO & ARTICLE: What Is Agent Adherence & How to Improve It appeared first on NobelBiz®. Like many other metrics, adherence is a data point that needs to be managed properly in order to make it successful.

Video 52

Video How To Metrics Data 52

ShepHyken

JUNE 28, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It’s interesting how the scores determine the ranking. Then do a Google search for articles about their success. by Carl Smith. and loyalty.

Customer Service 141

Customer Service Government Customer Service Training Loyalty 141

ShepHyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Let’s start with a great article about aligning customer service and marketing. I want to reinforce a big point of the article.

Customer Service 66

Customer Service Net Promoter Score Tips Brands 66

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. Here are my top five picks from last week.

Customer Service 63

Customer Service Contact Center Average Handle Time Customer Service Strategies 63

NobelBiz

NOVEMBER 18, 2021

The post VIDEO & ARTICLE: How to Get People to Come to an Event appeared first on NobelBiz®. What’s the strategy Mchael used for the events to get people to come? His expertise in marketing and leadgeneration surely played a role in finding the best practices in getting the most engagement in attendance.

Video 52

Video How To Strategy Engagement 52

ShepHyken

JANUARY 4, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is the perfect “Happy New Year” article. My Comment: Another article from Vala Afshar makes this list.

Customer Service 143

Customer Service Retail Entertainment Tips 143

ShepHyken

DECEMBER 24, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. For many companies, they are still talking about how to best use AI. Here are my top five picks from last week.

Customer Service 62

Customer Service Employee Experience B2C Hospitality 62

ShepHyken

SEPTEMBER 4, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. That’s why I’m excited to share this article by Charles Ryan Minton, one of the top managers in the Marriott/Bonvoy organization.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

SEPTEMBER 24, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. We’ll discuss its importance and how to calculate it. You may learn something new from this article. How do they do it?

Customer Service 68

Customer Service Customer Service Representative Customer Satisfaction Customer Service Training 68

ShepHyken

JULY 12, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. As strong a case as this article makes for the digital-first options, it still supports the notion of reaching a live agent when necessary.

Customer Service 124

Customer Service Self Service Retail Entertainment 124

NobelBiz

AUGUST 27, 2021

In this First Contact episode, he talks about all the main pillars of his business, Benchmark Portal, and how they were shaken up in the past year. The post VIDEO & ARTICLE: Call Center Empathy Training – How to Do It Right appeared first on NobelBiz®.

Call Center 52

Call Center Training Video How To 52

The DiJulius Group

FEBRUARY 13, 2024

Read Full Article The post How to Become One of the Top Customer Service Companies in the US appeared first on The DiJulius Group. Forbes’ latest ranking, “Best Customer Service,” highlights the companies that, according to consumer feedback, stand out in delivering exceptional service in the United States.

Company 84

Company Customer Service How To Groups 84

ShepHyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article focuses on giving away experiences, not products or cash rewards. This post is all about how to keep customers coming back.

Customer Service 63

Customer Service Loyalty Programs Ecommerce Loyalty 63