ShepHyken

SEPTEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. ’ My Comment: I had heard about the “Zero Consumer” but wasn’t 100% sure what it meant until I read this article.

Customer Service 80

Customer Service Loyalty Programs Retail Loyalty 80

ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic. Here are my top five picks from last week. Think about that!

Customer Service 134

Customer Service Loyalty Programs Social Media Contact Center 134

ShepHyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Traditional loyalty programs, which often offer points or cash rewards, are being outdone by a new trend: experiential rewards.

Customer Service 65

Customer Service Loyalty Programs Ecommerce Loyalty 65

ShepHyken

DECEMBER 3, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shows the power of generative AI (ChatGPT-type technologies). My Comment: I’m a big fan of loyalty programs.

Customer Service 59

Customer Service Loyalty Programs Loyalty Customer Service Training 59

ShepHyken

DECEMBER 17, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article delivers the answer and much more. So, imagine if you combined the two: a good loyalty/ incentive program (points, perks, etc.)

Customer Service 59

Customer Service Customer Centricity Loyalty Programs Culture 59

ShepHyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. Read the article!

Loyalty Programs 64

Loyalty Programs Customer Service Hotels Entertainment 64

ShepHyken

JANUARY 21, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. How To Fire A Customer by Chip Bell (Forbes) At what point do the pluses outweigh the minuses for bidding farewell to a customer?

Customer Service 59

Customer Service Self Service Trends Loyalty Programs 59

ShepHyken

JANUARY 10, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Here is an interesting article from the New York Times about the state of customer service. My Comment: This article hits two areas.

Customer Service 75

Customer Service Loyalty Programs Loyalty Sales 75

ShepHyken

JUNE 6, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love his articles. The first tip reminded me of a strategy where customers send in videos about how they use products.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

ShepHyken

JANUARY 2, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Loyalty Is Your Holy Grail for Success. Here’s How to Cultivate It. My Comment: How do we create customer loyalty?

Customer Service 64

Customer Service Loyalty Programs e-support Loyalty 64

ShepHyken

DECEMBER 28, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In contrast to a loyalty program, gifting is a cost effective way to achieve tangible and significant results. It Starts at the Top!

Customer Service 140

Customer Service Loyalty Programs B2B Competitive Advantage 140

ShepHyken

APRIL 25, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love customer service statistics , and this short article has several. Top 10 Signs Your Loyalty Program Needs Rehab by Dan Jurek.

Customer Service 64

Customer Service Loyalty Programs Loyalty Competitive Advantage 64

ShepHyken

NOVEMBER 14, 2022

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This really isn’t an article. My Comment: Our first entry into this week’s Top Five wasn’t really an article but a white paper.

Customer Service 70

Customer Service Loyalty Programs Loyalty Tips 70

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: For those in the customer support world, this article is for you. Here are my top five picks from last week.

Customer Service 65

Customer Service Contact Center Average Handle Time Customer Service Strategies 65

ShepHyken

JUNE 21, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible.

Rewards Programs 80

Rewards Programs Customer Service Loyalty Programs Loyalty 80

ShepHyken

JULY 4, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. EnterpriseAI) Ever-evolving technology is constantly changing how customer service is done. This is a “how to get started” type of article.

Customer Journeys 70

Customer Journeys Customer Service Loyalty Programs Loyalty 70

Lumoa

JANUARY 19, 2023

Here’s your ultimate guide on how to build a customer experience department. In This Article: Preliminary Steps 1. Decide When and How to Collect Data and Feedback 4. Now that you know how to look at customer experience tools holistically, here is a brief review of the main areas where tools are available.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

ShepHyken

DECEMBER 30, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Harvard Business Review) More and more companies have loyalty programs — and for good reason. The article includes five ideas.

Customer Service 111

Customer Service Self Service Social Media Customer Centricity 111

ShepHyken

OCTOBER 11, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article hits on some of the basics of a great customer experience. Here are my top five picks from last week. Same for CX.

Customer Service 72

Customer Service Hospitality Rewards Programs Self Service 72

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How about “customer care?” And, there’s the strategy of customer loyalty programs. How to Improve Employee Retention by Zoe Leibling.

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

Beyond Philosophy

JULY 19, 2017

Loyalty programs are one of many ways you can do this for these top priority people. When it comes to loyalty programs, you cannot forget certain vital features, and according to a recent report, one of them is easier than you think. Per the 2017 Colloquy Loyalty Census, there are 3.8 So we add: · It must be easy.

Loyalty 117

Loyalty Loyalty Programs How To Retail 117

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Luckily, today we know far more about how to provide people with the experience they want. This article highlights a recent J.D.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

ShepHyken

APRIL 20, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Loyalty programs boost businesses’ ability to keep customers by Jill Young Miller. This article brings that concept back.

Loyalty Programs 64

Loyalty Programs Customer Service Rewards Programs Loyalty 64

ShepHyken

JANUARY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article starts with stats and facts that make a case for why delivering excellent service is non-negotiable. It’s a win-win.

Customer Service 48

Customer Service Self Service Contact Center Loyalty 48

ShepHyken

MAY 4, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This is an important article. How will the world change? How will your industry be different? by Thomas Wieberneit.

Customer Service 96

Customer Service Contact Center Retail B2C 96

InMoment XI

DECEMBER 22, 2022

If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer (or “VoC”) comes in. This article is designed to give you InMoment’s take on what voice of customer examples look like. Bringing Voice of Customer Examples to Life.

Voice of Customer 558

Voice of Customer Examples Strategy Net Promoter Score 558

ShepHyken

OCTOBER 28, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. Here are my top five picks from last week.

Customer Service 54

Customer Service Loyalty Programs Customer Centricity Customer Service Strategies 54

ShepHyken

MARCH 23, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. There are many unanswered questions we have about how the coronavirus will impact us. How AI Assistants Close The Gap In Customer Service?

Customer Service 71

Customer Service Loyalty Programs Customer Service Training Tips 71

Steve DiGioia

NOVEMBER 2, 2015

it's really not that difficult This original article was written by Steve DiGioia. Is it low prices, a continual stream of coupons, loyalty programs, or late night operating hours? A long-term repeat customer is the goal of every business, one who continues to purchase from you time and time again. Seems simple enough.

How To 100

How To Loyalty Programs Policies Loyalty 100

CSM Magazine

OCTOBER 4, 2023

Loyalty schemes have been around a lot longer than you think, going back even further than the frequent flyer programmes that took off in the late 1970s. Hamish Sherlock of Applause , explains how to build a next-generation loyalty scheme. Do customers clearly understand how to accrue and apply rewards?

Loyalty 59

Loyalty How To Banking Airlines 59

InMoment XI

SEPTEMBER 12, 2023

This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. When used in competitive analysis, these databases can help you understand how your competitors are succeeding in areas like customer retention and loyalty programs.

Analysis 260

Analysis Marketing Competitive Advantage Analytics 260

ShepHyken

JULY 24, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. They do, and this article has some interesting ideas on how to best work with this generation. So, how do you stand out?

Customer Service 51

Customer Service Loyalty Programs Self Service Loyalty 51

ShepHyken

AUGUST 28, 2017

Each week I read a number of customer service and experience articles from various online resources. I have added my comment about each article and would like to hear what you think too. This guide will discuss important metrics to consider when measuring satisfaction, and how to achieve customer happiness and retention along the way.

Customer Service 79

Customer Service Contact Center Ecommerce Loyalty Programs 79

ShepHyken

MARCH 23, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. There are many unanswered questions we have about how the coronavirus will impact us. How AI Assistants Close The Gap In Customer Service?

Customer Service 48

Customer Service Loyalty Programs Customer Service Training Tips 48

ShepHyken

DECEMBER 17, 2021

This week we feature an article by Kiel Harkness, Head of Global Marketing and Business Intelligence at UPS Capital®. He writes about how SMBs can make the most of the holiday season by investing in proper protection. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

e-support 77

e-support How To Insurance Retail 77

ShepHyken

APRIL 17, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. How to Drive Customer Loyalty Among Millennials by Timi Garai. Emarsys) Loyalty needs to be fun. Here are my top five picks from last week.

Social Media 79

Social Media Customer Service Airlines Loyalty 79

ShepHyken

AUGUST 30, 2019

This week we feature an article by Lukas Sitar who writes about growing and sustaining customer lifetime value for the entire customer cycle. Most marketers focus on maximizing the profits from the initial sale, but how do you grow and sustain customer lifetime value for the entire customer cycle? Conclusion.

Loyalty Programs 105

Loyalty Programs Loyalty Lifetime Customer Poor Customer Service 105