Crisis Communication Tips for Customer Service Teams
Help Scout
AUGUST 22, 2023
These crisis communication tips will help your team deliver the best service possible during a crisis without burning out or lowering standards. Read the full article
Top 5 Customer Service & CX Articles for Week of April 14, 2024
ShepHyken
APRIL 14, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. All five of this week’s articles are focused on customer loyalty. So, let’s start with a Fast Company that has three tips.
Join 134,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Webinars
How Retailers Are Transforming Customer Experiences with Data & AI
Turn Payments Into Personalization: Unlock the Value of Transaction Data
Trending Sources
Top 20 Most Popular Customer Centricity Articles of 2020
C3Centricity
JANUARY 13, 2021
In appreciation of your loyalty, we have summarised the top twenty articles we published in 2020, so you can check that you didn’t miss any, or remind yourself of their usefulness: #1. This post has been amongst the top articles on C3Centricity for many years. If not, this article will guide you in learning more. #9.
Offshoring vs Outsourcing: Benefits and Helpful Tips
Magellan Solutions
MARCH 13, 2024
However, it’s essential to acknowledge that both strategies have challenges, including cultural differences, data security risks, communication obstacles, and quality control issues. This article has you covered! The distinctions between offshoring and outsourcing significantly impact various aspects of business operations.
Tips 
105
105 
Top 5 Customer Service & CX Articles for Week of February 19, 2024
ShepHyken
FEBRUARY 18, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article starts with a definition that I can live with but is not quite how I would define it. Seriously, there are good tips.
Top 5 Customer Service & CX Articles for Week of October 23, 2023
ShepHyken
OCTOBER 23, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This short article has several tips on how to get reviews, why you want reviews, and more. Here are my top five picks from last week.
Top 5 Customer Service & CX Articles for Week of February 12, 2024
ShepHyken
FEBRUARY 12, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares some great insights and findings. If you like this type of information, you’ll enjoy this article.
Self Service 66
66 
Communicating With Customers During a System Outage
Help Scout
AUGUST 22, 2023
Follow these tips and use this customizable outage notification template to delight customers with exceptional service even when your system is down. Read the full article
System 84
84 
Elevate Your Business Communication: The Ultimate Guide to Setting Up a Virtual Phone System
NobelBiz
NOVEMBER 20, 2023
In an era defined by digital communication, mastering the art of business calls is non-negotiable. Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication.
System 103
103 
Guest Post: Top Tips for Companies Providing Remote Customer Service
ShepHyken
MARCH 10, 2023
This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. Here are three vital tips for companies preparing to set up a remote customer service team. But by shifting how you manage your team, these issues can be easily resolved.
Tips 118
118 
7 Tips for Effective Customer Communication
CSM Magazine
MAY 21, 2021
But before businesses accumulate a significant number of loyal customers, it has to start with a pool of happy and satisfied customers, which can only be achieved with effective customer communication. Customer communication is an integral part of customer service. What do you want to achieve? Understand Your Customers.
Top 5 Customer Service & CX Articles for Week of November 6, 2023
ShepHyken
NOVEMBER 6, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: The “mental load” referred to in this article is about frustration, anxiety, and fatigue over a customer service/support experience.
Self Service 66
66 
5 Top Customer Service Articles of the Week 5-31-2021
ShepHyken
MAY 31, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This week he posted a great article about what never to say to customers. This article looks at the ways that the CES can be improved.
Customer Service 131
131 
5 Top Customer Service Articles of the Week 8-16-2021
ShepHyken
AUGUST 16, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 16 Great Customer Service Tips and Examples by Tom Coombe. So, even if you don’t read the article – and you should – at least check out the quotes.
Six Communication Tips for More Happy Customers
CSM Magazine
FEBRUARY 17, 2021
Try communicating with them more effectively. Communication is the cornerstone to healthy customer relationships – as well as a healthier bottom line. Communication is the cornerstone to healthy customer relationships – as well as a healthier bottom line. We have tips to help you ramp up your communication with customers today.
Top 4 Tips to Train Customer Service Agents Remotely
Comm100
MAY 19, 2021
We’ve got a few tips to make this new journey easier for you today. These tips will be useful even when it’s time to get back to the office. . You get all the benefits on nonverbal communication and being able to look someone in the eye. Employ communication systems for effective collaboration . And the best part?
Training 130
130 
8 tips to make the time your Customers wait seem acceptable
Beyond Philosophy
AUGUST 26, 2023
Now, to be fair, our tips come from David Meister’s article, “The Psychology of Waiting Lines.” ” That said, this paper has excellent tips for you. The post 8 tips to make the time your Customers wait seem acceptable appeared first on Beyond Philosophy. Eight of them, in fact.
Tips 78
78 
5 Top Customer Service Articles of the Week 11-22-2021
ShepHyken
NOVEMBER 22, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This article shares some simple ways to improve the customer experience. My Comment: Here’s another list that includes 15 more tips to improve CX.
5 Top Customer Service Articles of the Week 6-28-2021
ShepHyken
JUNE 28, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Then do a Google search for articles about their success. Communicating CX: 12 Tips for Talking About Customer Experience by Jeannie Walters, CCXP.
Customer Service 142
142 
5 Best Practices For Crisis Communications During COVID-19
Gainsight
MARCH 25, 2020
Amidst all this, some companies are doing a great job of communicating with their customers, their employees and their families, and their investors with respect to COVID-19 and its impact on all of them. What can we learn from Arne and other companies in communicating with our customers? security crises (e.g.,
Communication 143
143 
Best Practices in Communications to Improve Employee Experience
PeopleMetrics
MAY 13, 2020
As the world of work continues to change in the face of the COVID-19 pandemic, communication skills are increasingly seen as the crucial glue that holds a company together. Working remotely , uncertainty in the workplace and disconnection from colleagues mean that communication in the workplace must be more effective than ever.
4 Effective Strategies for Communicating with Upset Customers
Totango
AUGUST 5, 2021
Strategies for communicating with upset customers can help you retain clients and transform escalations into opportunities. In this blog, we’ll look at some common causes of customer communication problems before presenting four effective strategies for managing difficult conversations. What Causes Difficult Customer Communication? .
Communication 118
118 
Communication — Essential to Creating and Sustaining a Customer-Centric Culture
ijgolding
JUNE 14, 2017
Over the last few months, I have been exploring in detail my perspective on seven ‘tips’ that will enable any organisation to become genuinely customer centric. Another example is the subject of this, my penultimate article, in the series. Communicating the Customer Experience needs to be continuous, innovative and engaging.
5 Top Customer Service Articles of the Week 5-17-2021
ShepHyken
MAY 17, 2021
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 6 tips you must know by Alibaba.com. The sixth tip, which features specific verbiage to use, is very tactical.
3 Communications Strategies to Use During a Crisis
Totango
JUNE 30, 2020
Communication during a crisis is about protecting your core asset, your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retaining those customers will require efficient, high-value communication between you and your customers. Retune Internal Communication.
Communication 126
126 
5 Top Customer Service Articles of the Week 8-2-2021
ShepHyken
AUGUST 2, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article starts with the idea that often we think we know what our customers want, but what they actually want is different. I love that one!)
Top 5 Customer Service & CX Articles for Week of January 1, 2024
ShepHyken
JANUARY 1, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: The articles featuring predictions and trends for 2024 continue to flow into my inbox. Here are my top five picks from last week.
5 Tips for Fostering a Positive Employee Environment
SurveySensum
MARCH 11, 2024
Each tip that we will explore in this article offers unique insights and practical strategies that can be tailored to fit the specific needs of your organization. It is about creating regular lines of communication through which employee input is actively encouraged, received, and, most importantly, acted upon.
Tips 52
52 
5 Top Customer Service Articles of the Week 5-9-2022
ShepHyken
MAY 9, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The title of the article asks an important question, and the answer depends on the situation. Here are my top five picks from last week.
5 Tips for Leading an All-Star Customer Success Team
Totango
NOVEMBER 1, 2021
Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices. Break down silos : Effective collaboration and communication between CS and other departments throughout the organization is key. Need help leading your CS team?
Top 5 Customer Service & CX Articles for Week of December 4, 2023
ShepHyken
DECEMBER 3, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article shows the power of generative AI (ChatGPT-type technologies). Here are my top five picks from last week.
5 Top Customer Service Articles of the Week 12-27-2021
ShepHyken
DECEMBER 27, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Expert Shares Tips for Managing Online Reviews by Mike Manges. (10 This article has a few other ideas worth considering. Embrace them!
A Comprehensive List of Resources for the Contact Center Sourcing Process
BlueOcean
MARCH 14, 2024
Dig deeper in this article > 5 Insights About Sourcing and Developing Strategic Partnerships You know that partnering with a contact center outsourcer is more than just signing on another vendor. Here’s the shortlist of tips: At the risk of sounding like Captain Obvious, start with the basics. More is not necessarily better.
Contact Center 177
177 
5 Top Customer Service Articles of the Week 11-8-2021
ShepHyken
NOVEMBER 8, 2021
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: This article opens with a reference to a Harvard Business Review article titled Stop Trying to Delight Your Customers.
5 Top Customer Service Articles of the Week 6-6-2022
ShepHyken
JUNE 6, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I love his articles. Below are their tried-and-true tips to get customers interested and hold their attention.
Guest Post: 5 Tips to Improve a Bad Customer Experience
ShepHyken
FEBRUARY 5, 2021
This week we feature an article from Skylar Ross, contributor at Raincatcher. The following list discusses five tips every business can implement into their customer service procedures. These tips will allow you to transform a bad customer experience into a positive one. Summary: Accountability and Communication.
Tips 99
99 
Top 5 Customer Service & CX Articles for the Week of June 12, 2023
ShepHyken
JUNE 11, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Most of the reasons can be traced back to one key factor: communication. Here are my top five picks from last week.
Land your Next Customer Success Manager Job with these 3 Tips
Totango
JANUARY 19, 2022
In this article, we’ll take a look at some of the basic skills required to be successful as a CSM and break down three key areas to focus on to help you land that dream role. Three Tips for Landing a Customer Success Manager Job. Here are some tips for how to rock each of these categories and win that dream job.
Tips 102
102 5 Top Customer Service Articles for the Week of June 24, 2019
ShepHyken
JUNE 24, 2019
Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My friend Chip Bell, customer service expert, summarizes this idea quite nicely in this excellent article.
Customer Service 114
114 
7 real estate social networks every agent should be on + tips to get more sales
BirdEye
MARCH 29, 2024
This blog also covers: 13+ hashtags to increase your visibility 10+ insider tips that’ll escalate your real estate marketing 7+ smart hacks to help real estate agents make the most out of social media Let’s explore how to leverage real estate social networks to your advantage!
Social Media 58
58 
5 Tips for Leading an All-Star Customer Success Team
Totango
NOVEMBER 1, 2021
Recently, Totango had the opportunity to speak with two rock star CS leaders to hear their stories and learn some of their tips and best practices. Break down silos : Effective collaboration and communication between CS and other departments throughout the organization is key. Need help leading your CS team?
How to Make Your Customers Actually Like Your Email Communications
ijgolding
AUGUST 13, 2017
Email marketing is the digital equivalent of direct-mail marketing and in spite of social media’s recent rise in the marketing and communications department , it continues to produce results. Once you have the right set of customers to send your communications to, the next step is to personalize each email you send, as much as you can.
Communication 123
123 
5 Top Customer Service Articles of the Week 9-5-2022
ShepHyken
SEPTEMBER 5, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The article quotes a survey that claimed 64% of consumers would switch. Here are my top five picks from last week. Close enough!).
5 Top Customer Service Articles of the Week 3-21-2022
ShepHyken
MARCH 21, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. Of course, there’s much more in this outstanding article.
Omni-Channel 67
67 
Let's personalize your content