SurveySensum

JANUARY 4, 2024

With the help of Text Analytics Feature, you can properly analyze your NPS program. So, let’s understand how the text analytics feature can help you uncover a treasure trove of information from your NPS surveys with the help of a case study of Text Analytics for a mutual funds company. But how to do that?

Analytics 52

Analytics NPS Banking Analysis 52

InMoment XI

JANUARY 12, 2024

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

West Monroe

MARCH 21, 2019

I’ll walk you through the easy ways you can use Google Analytics – specifically the Audience Reports – to support the creation of your customer personas. What is Google Analytics? If you do not currently have Google Analytics installed on your website, here is a step-by-step guide on getting started with Google Analytics.

Analytics 76

Analytics Report Sports Customer Experience Professionals 76

SurveyGizmo

SEPTEMBER 21, 2021

Humans are analytical in choosing between extremes. When examining set 3, we can infer that email support is less desired than both live chat and video conferencing, and live chat is more desirable than the two other options available. Aggregate Reporting on Max Diff. By Michael Cordeiro.

Comparison 98

Comparison Analytics Social Media Analysis 98

CSM Magazine

AUGUST 31, 2023

The new platform presents a fresh take on analytics, providing both marketing and business professionals a more sophisticated, streamlined way to analyze customer data. In this blog post, we’ll delve into how to master the complexities of GA4, ensuring you’re fully equipped to make the most out of this powerful analytics tool.

Analytics 52

Analytics Analysis Metrics Report 52

InMoment XI

OCTOBER 5, 2021

Watch the video below to hear the full story from Harvard Pilgrim’s VoC Program and Strategy Lead, Tiffany DaSilva! In this video, you’ll hear from the Director of Customer Experience, Tyler Saxey, as he talks about his CX team and their goal of keeping the customer at the heart of everything they do! Story #2: Primark.

Sports 260

Sports Video Retail Analytics 260

Lithium

JUNE 27, 2022

Take a deep dive into reading between the lines of your TikTok analytics and why they’re unlike any other. If you’re brand new to using TikTok as a brand opportunity and need initial guidance on this exciting and accessible new land, open up our TikTok Analytic Tipsheet and our Guide to TikTok Management. Compare TikTok for a moment.

Analytics 52

Analytics Engagement Social Media Video 52

Experience Investigators by 360Connext

NOVEMBER 13, 2014

The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. Digital analytics, like which products are searched the most, could also guide staff training for big retailers. Customers need reassurance. Showcase how products can be used.

Customer Confidence 279

Customer Confidence Report Loyalty Programs Retail 279

inQuba

JULY 3, 2022

The domain is comprised of traditional journey mapping, Journey Analytics and Journey Orchestration. In short, customers’ journeys need to be understood before they can be managed, and Journey Analytics makes this possible. So, what is this analytics aspect of journey management all about? What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

Comm100

JUNE 23, 2022

Audio & Video Chat – Audio & Video Chat allows colleges and universities to remove barriers to a personalized chat experience while delivering remote support. During the COVID-19 pandemic, Dawson College used Audio & Video Chat to host an open house virtually that reached 950 students. Reporting and analytics .

Chatbots 196

Chatbots Self Service Video Wait Times 196

Brandwatch CX

FEBRUARY 15, 2019

If you want to go a bit deeper than Instagram’s own analytics offering, this list is for you. Luckily, there are several Instagram analytics tools available to help brands understand what resonates with their audience and how they can optimize their content output. Top 7 Free Instagram Analytics Tools. in 2013 to 32.3%

Analytics 84

Analytics Tools Social Media Metrics 84

Fox Metrics

AUGUST 14, 2020

Most businesses are leveraging data analytics to get insight into who their customers are, what they do, what they want, and how to reach them. In fact, a study by McKinsey & Company found that businesses using data analytics are 7.4 Analytic talk 3. Google Marketing Platform (previously Google Analytics Solutions) 4.

Analytics 93

Analytics Data Social Media Analysis 93

NobelBiz

FEBRUARY 22, 2023

This article focuses on the crucial role of customer data analytics in contact center performance and customer experience. Table of Contents show What is Customer data analytics? Customer data analytics uses customer behavior data to assist in crucial business decisions through market segmentation and predictive analysis.

Contact Center 52

Contact Center Analytics Data Call Center 52

Calabrio

NOVEMBER 25, 2020

Tech advances are powering better service through all channels, including voice, SMS, chat and in-app messaging as well as video, which is quickly becoming a favored channel, especially during the pandemic. With analytics, contact centers can leverage their data to see trends, understand preferences and even predict future requirements.

Contact Center 306

Contact Center Self Service Analytics Banking 306

NobelBiz

APRIL 2, 2024

Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities. Focus on essential functionalities such as call routing, basic IVR systems, and basic reporting capabilities.

Contact Center 105

Contact Center Self Service Omni-Channel CRM 105

NetBase

DECEMBER 13, 2019

Brands reaching these media-connected consumers have advanced social analytics informing strategic outreach decisions. hours per day according to some findings , so having 5+ hours devoted to video is significant. Brands need to have a firm grasp of customer experience analytics to be successful these days. Amazon Prime Video.

Analytics 52

Analytics Consumers Connections Advertising 52

Alliance by IFS

JANUARY 17, 2018

Check out the Aberdeen video and report , How to Prepare Networks for the IoT Impact , to learn: What is the business case for an IoT-ready network? How does optimizing your network for IoT deliver better monitoring and analytics? HINT: Six times more likely to have real-time analytics. Download Aberdeen Report.

Video 0

Video How To Analytics ROI 0

ReviewTrackers

NOVEMBER 8, 2018

Taking advantage of the analytics available for your Facebook business Page is necessary for a business to succeed in today’s digital landscape. Analytics also provides a closer look at a business’s customer base, which can determine the type of content appropriate for that audience. Using Facebook Page Insights Analytics.

Analytics 56

Analytics Video Metrics Groups 56

SurveySparrow

MARCH 12, 2024

Analytics and Reporting Tools: Analytical features help you understand trends, user satisfaction levels, and areas of your site that may need improvement. Real-Time Analytics : Get insights with actionable data and real-time reports. Customization : Tailor the look and feel of your surveys to match your brand.

Tools 52

Tools Feedback Analysis Analytics 52

Peter Lavers

FEBRUARY 20, 2019

Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. Customer analytics. The full report is 145 pages, and there’s an excellent Executive Summary that you can download.

Report 40

Report Data Chief Customer Officer B2B 40

Gainsight

MARCH 11, 2020

If you want to build the best product, you need access to the best reporting and analytics. We’ve compiled a list of questions that every product team should be able to answer and the reports you can use to not just answer those questions, but take action on them. Adoption Report. Path Analysis Report. Meet Bongo.

Report 52

Report Case Study Analysis Analytics 52

LiveChat

DECEMBER 31, 2018

Video marketing has simplified communication between companies and customers. The flexibility it provides makes video a powerful yet profitable digital marketing tool. Even the support executives today actively use video feature in their daily routine. You just need one more upgrade: include videos in your communication.

Video 64

Video How To Analytics Consumers 64

BirdEye

SEPTEMBER 12, 2023

Test, monitor your social media analytics, and determine the best times to post. From all-in-one dashboards that provide analytics and conversion metrics to more basic social listening and scheduling tools, tools like Birdeye Social can streamline your workflow and achieve more in less time.

Social Media 105

Social Media Guidelines Video Analytics 105

SurveySparrow

APRIL 1, 2021

“Data analytics had the biggest impact on my business. Because data analytics software does this work and does it quite brilliantly. We understand the importance of a question like- what is data analytics, and how can I use it for my business? So, with no further ado, let’s help you on your data analytics journey. .

Analytics 52

Analytics Data Analysis Technology 52

Truthlab

JULY 18, 2019

What is User Analytics? User analytics involve tracking activities of users who visit a particular website or mobile app. User analytics utilize tracking codes or cookies placed into the user’s browser to gather data from multiple sources such as: Website and mobile app activity of users. Video players. Advertising.

Analytics 54

Analytics Customer Experience Social Media Analysis 54

Brandwatch CX

FEBRUARY 1, 2019

With so many Twitter analytics tools out there, it’s hard to know which ones to trust with your Twitter account. But if you’re looking for a free Twitter analytics tool that can do more, this list will come in handy. That being said, let’s take a look at some of the best free Twitter analytics tools currently available.

Analytics 52

Analytics Tools Analysis Travel 52

Lithium

DECEMBER 5, 2023

Strategic Services: Weekly Trend Report 23/11/23 : On this week's Trend Report, we cover the latest TikTok trends, and Industry & Social Media News/Updates, with a dedicated section to OpenAI. Ideas Dashboard for analytics : With this release, we introduce the Ideas Dashboard.

CRM 52

CRM Social Media Video Trends 52

CustomerSuccessBox

APRIL 19, 2022

Customer journey analytics is enabling access to tap into the customer behavior across touchpoints and over time to measure the impact of customer behavior on business outcomes. What is Customer Journey Analytics? Why is it important to have Customer Journey Analytics? From marketing to customer support to even customer success.

Customer Journeys 52

Customer Journeys Metrics Analytics Touchpoint 52

NetBase

FEBRUARY 6, 2020

Social analytics offers exactly what the doctor (or digital strategist) ordered when it comes to defining, differentiating and delivering brand marketing results. This last example is the one mentioned in the video. Many marketing functions struggle with tracking and reporting out these results. At NetBase LIVE L.A.

Analytics 52

Analytics Comparison Analysis Measurement 52

Lithium

JUNE 6, 2023

Khoros Fresh Features Video: Resources and Q&A Learn how you can unlock the full power Khoros has to offer with these videos and resources covering the latest innovations available to you right now. Watch this webinar and improve your reporting tools, capabilities, and knowledge to inform data-driven decisions.

Video 52

Video Analytics Tips Resources 52

NobelBiz

FEBRUARY 27, 2024

Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly. Create the right reports Design reports that specifically measure the outcomes of your A/B tests.

Call Center 104

Call Center Tools Contact Center Net Promoter Score 104

TechSee

OCTOBER 9, 2018

According to a report by Pew Research Center , 85% of Millennials say they use social media. Microsoft’s State of Global Customer Service Report states that 47% of Millennials have used social media to complain about a brand’s service. heck out the video engagement solutions offered by TechSee and WalkMe. Pay attention.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

NobelBiz

MARCH 26, 2024

Customer Experience Automation can encompass a range of technologies such as AI and Machine Learning, Chatbots and IVR Systems, Data Analytics and Insights. Predictive analytics: Leveraging data analytics to anticipate customer needs and behaviors, enabling proactive engagement and personalized experiences.

Self Service 52

Self Service Customer Experience Contact Center Customer Journeys 52

Brandwatch CX

MARCH 7, 2023

people watching digital video content 78% of people watch online videos every week , 55% watch every day It’s estimated that video will account for 74% of all online traffic in 2017 [bw_banner_cta type=1 url=” [link] /” button=”GET THE REPORT” title= “What can billions of tweets tell us about the world?

Social Media 98

Social Media Video Advertising Marketing 98

TechSee

DECEMBER 16, 2021

According to a 2020 report by the World Economic Forum , 84% percent of employers planned to digitize their processes, with the aim of transitioning 44% of their employees to work remotely. Accenture reports their clients experiencing time savings of up to 70% with AI-driven automation.

Call Center 124

Call Center Trends Self Service Contact Center 124

Uniphore

DECEMBER 17, 2021

In fact, more than four out of ten members (43%) report that they prefer the call center as the primary channel for communicating about their health plan. The authors of the report state that “sadly, brands failed to excel in this area. Members Have the Most Positive Experiences with Video Chat. Post-interaction analytics.

Self Service 130

Self Service Healthcare Contact Center Effort Score 130

Customer Interactions

OCTOBER 23, 2013

Until recently, video content analytics (VCA) applications had primarily been considered a security technology. According to a recent study by the Loss Prevention Research Council, of the retailers who leverage IP video for retail applications outside of security, 93 percent report a positive impact on operations.

Video 28

Video Analytics Retail ROI 28