AWS Machine Learning

AUGUST 30, 2023

Radiology reports are comprehensive, lengthy documents that describe and interpret the results of a radiological imaging examination. It often takes years of training for doctors to accumulate enough expertise in writing concise and informative radiology report summarizations, further highlighting the significance of automating the process.

Report 115

Report Healthcare Effort Score Training 115

Think Customers

JUNE 29, 2023

Hear more from them in their own words in the video below. The post Show report: The ABCs of AI in CX appeared first on 1to1 Media. Level AI’s Ashish Nagar shared three AI improvements contact center leaders are looking for from tech partners.

Report 52

Report Contact Center Video Course 52

CSM Magazine

DECEMBER 14, 2022

Customer Services Team Manager, Viki is pictured video calling a customer using the new technology. A social housing provider is celebrating the successful integration of new technology that enables them to interact with customers via live video chat. Michael Bruce, Director of Platform Hub and Income Management at.

Video 52

Video Groups Technology Report 52

Experience Investigators by 360Connext

NOVEMBER 13, 2014

The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. Using the app and digital presence to provide how-to videos and customer reviews could be the reassurance they need in the moment. Customers need reassurance.

Customer Confidence 279

Customer Confidence Report Loyalty Programs Retail 279

Enalyzer

JUNE 6, 2018

Now, don’t get us wrong, for many purposes this format works but don’t underestimate the power of videos and images. Enalyzer offers many ways to add videos and images to your surveys. If you think images can convey complex messages, the power of videos will blow your mind. … and for better reports.

Video 49

Video Report Survey Feedback 49

InMoment XI

MAY 3, 2022

In our 2022 Experience Trends Report we discovered that Gen Z customers and employees in the U.S. Providing channels other than traditional surveys for customer feedback—like video, microsurveys, or speech—can help your insurance CX program reach a wider range of the customers you’re trying to cater to.

Insurance 493

Insurance Tips Data Return on Investment 493

Oracle

JUNE 26, 2020

According to a recent FinanceBuzz survey , 75% of remote workers report having a dedicated home office space. While the majority of remote workers may have a designated work space, what they may not have is ideal lighting, a sound proof area, or a non-disruptive setup for video conferencing at home. The 100% Wearing Pants.

Video 78

Video Entertainment Conference Tips 78

Centercode

NOVEMBER 14, 2019

On November 12, the Walt Disney Company launched their long-awaited video streaming platform, Disney+ …surprising no one. Companies are scrambling to stay with the pack as video streaming services become the new normal for consumers. 1) Video streaming is by far the most popular type of subscription service overall.

Video 63

Video Telecommunications Report Consumers 63

SurveyGizmo

APRIL 1, 2020

SurveyGizmo Video Feedback fills in these gaps, providing the visual cues and verbal nuances you need in order to see the whole story behind your metrics. By collecting video responses, you can make informed decisions based on audience storytelling. We provide a seamless video feedback solution that is integrated into our platform.

Feedback 94

Feedback Video Metrics Analysis 94

Uplight

AUGUST 17, 2021

Home Energy Reports (HERs) display useful energy usage insights for customers, helping them better understand how they use energy and providing tangible ways they can save. The post Video: How Does Uplight Calculate HERs Insights? appeared first on Uplight.

Video 52

Video Comparison User Experience Tips 52

CSM Magazine

JULY 26, 2022

Top 7 Ways to Improve Video Conferencing. If you have access to the Internet, whether you’re in the office, on the beach, hiking in the mountains or on a plane, you can easily participate in video meetings. The iMind video calling platform can be accessed from any device for maximum mobility. Make video calls!

Video 59

Video Meeting Conference Tips 59

Uplight

JULY 30, 2021

Home Energy Reports (HERs) are an important tool in a utility’s toolbox to help customers adopt energy saving behaviors. Watch this video by Devren Hobbs, Engage Business General Manager, to learn how Uplight utility clients have: Added a recommended thermostat set Read More.

Video 52

Video Report Tools Engagement 52

InMoment XI

JANUARY 10, 2024

These services also include the provision of detailed and customized reports that dive into contact center analytics and answer key business questions. Live Video Call Option: The customer support representative, recognizing the sensitivity of the issue, suggests initiating a live video call through the mobile app.

Contact Center 260

Contact Center Omni-Channel Customer Satisfaction Retail 260

BlueOcean

APRIL 24, 2024

How are these policies enforced? These days, most employees are more than familiar with the stereotypically hours-long, rote harassment training sessions (complete with videos from the 90s.) If so, please provide a report of your most recent rating or score.

Contact Center 177

Contact Center Policies Effort Score Government 177

Uplight

AUGUST 9, 2021

Energy providers have used Home Energy Reports (HERs) to reach energy savings goals. Watch this video by Devren Hobbs, Engage Business Read More. The post Video: Three Ways to Expand Your HERs Program appeared first on Uplight.

Video 52

Video Report Engagement Customers 52

Gainsight

DECEMBER 7, 2022

This article was authored by Sheryl Estrada , Senior Reporter at Fortune, and originally published in CFO Daily. . And since hiring and retaining talent remains a top concern for CFOs , some are working toward curbing the stress levels of their team members—by also curbing daily video meetings. Every Friday from 1-5 p.m.

Meeting 52

Meeting Video Guidelines Banking 52

Comm100

JUNE 23, 2022

Audio & Video Chat – Audio & Video Chat allows colleges and universities to remove barriers to a personalized chat experience while delivering remote support. During the COVID-19 pandemic, Dawson College used Audio & Video Chat to host an open house virtually that reached 950 students. Reporting and analytics .

Chatbots 197

Chatbots Self Service Video Wait Times 197

Alliance by IFS

AUGUST 13, 2019

a leading global provider of field service management and mobility solutions , announced today that it has been named a Top Performer in the Field Service Management (FSM) Software category for the Summer 2019 Customer Success Report published by FeaturedCustomers. HORSHAM, PA (August 15, 2019) — Astea International Inc.,

Software 88

Software Report Customer Success Case Study 88

Alliance by IFS

JANUARY 23, 2019

Watch our short video and take our 5-minute quiz to see what kind of ROI results your organization could achieve by implementing field service management software. If you would like to see additional estimated savings that an FSM solution could bring to your organization, take our 5-minute ROI quiz and receive a personalized report.

ROI 85

ROI Software Video Call Center 85

Alliance by IFS

FEBRUARY 5, 2019

Visibility and Business Intelligence Reporting. Watch this short testimonial video featuring Instron’s Business Unit Manager for the Americas, John Durkin, to see how Instron achieved: seamless workflow through the same data set. Watch Video. accuracy with revenue prediction. transparency between departments.

Video 86

Video Customer Success Customer Satisfaction Sales 86

Peter Lavers

FEBRUARY 20, 2019

Watch the video report from Dimension Data’s 2019 Global Customer Experience Benchmarking Report Roundtable session. Dimension Data recently released their latest Customer Experience report. The full report is 145 pages, and there’s an excellent Executive Summary that you can download.

Report 40

Report Data Chief Customer Officer B2B 40

Heart of the Customer

MAY 2, 2019

Guest authors Corey Pawlak, Cathy McLane and Nicole Newton will share their expertise in recruiting and interviewing B2B customers, why 10-page reports are […]. Using Video to Bring the Customer Experience to Life appeared first on Heart of the Customer. The post Are You Ready for Your Close Up?

Customer Journeys 89

Customer Journeys Video B2B Customer Experience 89

Beyond Philosophy

DECEMBER 2, 2023

So, we have a proposition for you: If you have something you want to say about experiences or technology, statistics, or reports, feel free to share them via video. In this episode we explore the points made by Tom in his video along with our take on AI and Customer Experiences. To learn more, click here.

Customer Experience 143

Customer Experience Video Consulting System 143

Calabrio

JULY 13, 2020

Legacy Teleopti WFM customers now have the ability to use Calabrio Advanced Reporting — and gain even greater insight into their contact center operations. The adapter comes with a standard set of starter dashboard and reports to help you get started quickly.

Report 44

Report How To Contact Center Video 44

Uniphore

JUNE 22, 2021

You’ll see what we mean when you check out the videos and comics in Jacada’s Call Center Life: 2021 Edition. Yet, beneath these videos and comics is a wellspring of actionable insights. Usually, getting folks to watch a video or comic about a dysfunctional workplace doesn’t take so much convincing. . #3

Call Center 219

Call Center Self Service Social Media Contact Center 219

ViiBE Blog

JANUARY 25, 2021

When looking for a best in class AR remote assistance tool, industry leaders turn to ViiBE’s video call Zendesk integration. ViiBE’s Zendesk video call plugin has a proven track record of drastically boosting customer satisfaction and operational KPIs. ViiBE’s Zendesk video call integration. The benefits of Zendesk video call.

CRM 52

CRM Video Case Study Net Promoter Score 52

Gainsight

MARCH 11, 2020

If you want to build the best product, you need access to the best reporting and analytics. We’ve compiled a list of questions that every product team should be able to answer and the reports you can use to not just answer those questions, but take action on them. Adoption Report. Path Analysis Report. Retention Report.

Report 52

Report Case Study Analysis Analytics 52

LiveChat

DECEMBER 31, 2018

Video marketing has simplified communication between companies and customers. The flexibility it provides makes video a powerful yet profitable digital marketing tool. Even the support executives today actively use video feature in their daily routine. You just need one more upgrade: include videos in your communication.

Video 64

Video How To Analytics Consumers 64

Alliance by IFS

JANUARY 17, 2018

Check out the Aberdeen video and report , How to Prepare Networks for the IoT Impact , to learn: What is the business case for an IoT-ready network? Download Aberdeen Report. Because their networks are “IoT-Ready”, these businesses are 2.5X more likely to increase their service revenue.

Video 0

Video How To Analytics ROI 0

West Monroe

MARCH 21, 2019

I’ll walk you through the easy ways you can use Google Analytics – specifically the Audience Reports – to support the creation of your customer personas. Within Google Analytics, there is a specific reporting category titled “Audience.”. The Audience section includes some powerful reports, including: Demographics.

Analytics 76

Analytics Report Sports Customer Experience Professionals 76

CSM Magazine

JUNE 9, 2020

A nationwide study commissioned by Eskenzi PR and carried out by OnePoll, observed the attitude amongst the UK workforce towards remote working and the increased use of video conferencing tools. Indeed, 6 in 10 respondents feel ‘less stressed’ or are unaffected by the use of video conferencing whilst working from home.

Study 52

Study Video Tools Groups 52

Think Customers

MARCH 21, 2023

Next month, Delta SkyMiles passengers will enjoy another free perk: in-flight access to Paramount+, the premium video streaming service. The post <strong>Show report: CX and EX inextricably linked, with empathy as the glue</strong> appeared first on 1to1 Media. And that’s what we do. We connect people,” he added.

Report 52

Report Airlines Healthcare Transportation 52

Forrester's Customer Insights

JANUARY 31, 2019

In our new Forrester Tech Tide™ on video technologies for customer and employee experience, we took a look at 18 technologies that support video initiatives. Read the report to find out more about those technologies, and listen to the podcast below for a quick summary.

Video 46

Video Technology Employee Experience Report 46

Forrester's Customer Insights

MAY 29, 2019

We’ve got two new reports coming soon on video technology, which address challenges that organizations have both internally and externally with video content. Sam Stern and I worked on the employee experience Now Tech while Laura Ramos and I focused on video for B2B marketing and sales.

Video 41

Video Data B2B Employee Experience 41

NetBase

OCTOBER 21, 2019

We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. And we have a preview of the report for you below! At least 55% of households subscribe to paid streaming video services, which is 450% growth in less than 10 years. You’ll need to download the report to see the rest!

Entertainment 46

Entertainment Social Media Report Industry 46

NetBase

APRIL 24, 2019

You can see what we discovered in NetBase’s 2019 Luxury Brands Industry Report – but first, a preview with some highlights! This is something the top brands in our report do masterfully. It’s an interesting comparison to make – and one we discuss in-depth in the report. So were we! Social Listening & Taking Action.

Report 40

Report Industry Brands Effort Score 40

SurveySparrow

APRIL 6, 2020

Yet again, SurveySparrow has been named a leader by G2 in the best survey software category and this time in Spring Report 2020. Rankings on G2 reports are based on data provided to us by real users. We also introduced one of its kind video surveys recently to take the engagement quotient a notch higher.

Report 52

Report Survey Software Video 52