Lithium

JULY 31, 2023

Elevated insights : Surfacing insights is easier and more enjoyable with a wholly redesigned Analytics app within Administrator Settings. Updated insights include new analytics APIs, health and engagement metrics, reports, and more.

Software 52

Software Analytics ROI User Experience 52

NICE inContact

OCTOBER 23, 2019

Have you wondered if contact center analytics could “really” work to help you create a seamless customer experience? This is where CXone Interaction Analytics Pro helps you see the “forest” of possibility. CXone Interaction Analytics Pro helps you evaluate all interactions based on topic and outcome.

Contact Center 121

Contact Center Analytics Call Center NPS 121

SurveySparrow

DECEMBER 9, 2023

By presenting it in a way that’s easy to understand. Read More: Iot Data Collection and Visualization: How to Use it to Understand Big Data Types of Dashboards: Strategic, Operational, Analytical When it comes to dashboards, it’s not a one-size-fits-all scenario. Basics first. What is a Dashboard?

Analytics 52

Analytics Trends Metrics Tools 52

Calabrio

FEBRUARY 26, 2021

Through our analytics product, as well as the full workforce engagement management suite, we helped our customers navigate a changing landscape and continued to deliver unparalleled customer service. The awards are presented by CUSTOMER Magazine and Calabrio came first for Calabrio Analytics and our new Calabrio ONE WFO suite.

Analytics 130

Analytics Innovation Contact Center Analysis 130

SurveySparrow

SEPTEMBER 9, 2023

In this blog, we’ll deal with the power of product experience analytics, its importance, top trends, and all that you need to know for enhanced PX and CX. Stay with us as we go deeper into product experience analytics and see how it can turn your business into a customer satisfaction powerhouse. Above all, it’s about data.

Analytics 52

Analytics Analysis User Experience Trends 52

CSM Magazine

AUGUST 31, 2023

The new platform presents a fresh take on analytics, providing both marketing and business professionals a more sophisticated, streamlined way to analyze customer data. In this blog post, we’ll delve into how to master the complexities of GA4, ensuring you’re fully equipped to make the most out of this powerful analytics tool.

Analytics 52

Analytics Analysis Metrics Report 52

Fox Metrics

FEBRUARY 7, 2023

Platforms like Fox Metrics offer comprehensive restaurant data and analytics , bringing a future for any venue. What Are The Restaurant Data and Analytics Predictions? But with restaurant data and analytics predictions , you can see what’s in store for your restaurant and the industry. Let’s get an overview below.

Analytics 52

Analytics Data Loyalty Programs Metrics 52

ECXO

APRIL 21, 2023

Formato convencional24 In partnership with SAS , the European Customer Experience Organization (ECXO) presents Reframing the B2B Engagement Journey. How your teams can use data and analytics to understand their customers better and tailor their sales approach accordingly.

B2B 52

B2B Engagement B2C Customer Experience 52

inQuba

JUNE 30, 2020

Brands are turning to the relatively new practice of Customer Journey Analytics (CJA) as a solution. The shift to Customer Journey Analytics (CJA). Customer Journey Analytics (CJA) aims to address many of the shortfalls and challenges associated with customer journey mapping. analytics can be quite overwhelming.

Customer Journeys 98

Customer Journeys Analytics Touchpoint Consulting 98

Thematic

DECEMBER 28, 2022

Feedback analytics software is a powerful tool in a product manager's arsenal. In this post, we'll discuss six ways that feedback analytics can help product managers build better products! Identify pain points Feedback analytics software analyzes the feedback users share to identify, understand and quantify pain points.

Analytics 71

Analytics Software Feedback Management 71

CSM Magazine

AUGUST 20, 2023

In today’s fast-paced legal landscape, analytics and reporting have become a game-changer for law firms and legal organizations seeking to stay ahead of the competition. Cost Analysis: With the help of analytics, legal professionals can perform a comprehensive cost analysis of each stage of the litigation process.

Analytics 52

Analytics Report Software Measurement 52

inQuba

JULY 3, 2022

The domain is comprised of traditional journey mapping, Journey Analytics and Journey Orchestration. In short, customers’ journeys need to be understood before they can be managed, and Journey Analytics makes this possible. So, what is this analytics aspect of journey management all about? What is Customer Journey Analytics?

Customer Journeys 52

Customer Journeys Analytics Omni-Channel Multi-Channel 52

PK

FEBRUARY 21, 2020

With the rapid spread of Coronavirus, spatial analytics are being used to inform the direction of containment, while providing insight into epidemiological trends. Physicians, service staff, facilities and public health professionals all benefit from spatial analytics. Location analytics can help improve healthcare.

Analytics 98

Analytics Healthcare Groups Tools 98

Connective DX

FEBRUARY 21, 2020

With the rapid spread of Coronavirus, spatial analytics are being used to inform the direction of containment, while providing insight into epidemiological trends. Physicians, service staff, facilities and public health professionals all benefit from spatial analytics. Location analytics can help improve healthcare.

Analytics 98

Analytics Healthcare Groups Tools 98

InMoment XI

JANUARY 13, 2022

Step #2: Implement Advanced Text Analytics to Enable Closed Loop Feedback. To enable closed loop feedback , Chevron Federal Credit Union implemented the technology platform’s advanced text analytics capabilities. This allowed the organization to capitalize on the data collected from the new survey approach.

Case Study 493

Case Study NPS Survey Analytics 493

InMoment XI

NOVEMBER 20, 2023

With AI, brands spend less time analyzing text-heavy analytics and more time making smarter decisions to drive change. Another way AI is changing the customer experience realm is the detection of customer feedback themes to condense the main issues facing customers and present them back as valuable insights to improve.

Customer Experience 324

Customer Experience Strategy Chatbots e-support 324

SurveySparrow

JUNE 27, 2023

Understanding customers can be tricky, but customer journey analytics tools are here to help. What is Customer Journey Analytics? Before we start, let’s understand what customer journey analytics is. Now, let’s look at the top 10 customer journey analytics tools.

Customer Journeys 52

Customer Journeys Analytics Tools Analysis 52

BlueOcean

NOVEMBER 13, 2023

With these questions in mind, we present a quick round-up of some trending outsourcing and customer service-related articles, podcasts, and webinars from across the industry. Voice of Customer analytics: Everything you need to know Customer experience is, we believe, the core of excellent customer care. Wise words from CallMiner.

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

SAP Customer Experience

DECEMBER 13, 2021

Just like the rest of world, supply chain disruption has hit North Pole, Inc (NPI). NPI is a nonprofit toy distribution outfit that operates in multiple countries across the globe. Most organizations have made contingency plans and set expectations that some customers will have to wait until Q1 for their.

Customers 82

Customers Analytics Customer Experience 82

InMoment XI

MAY 2, 2024

Engage with Influencers and Local Guides Harnessing the influence of social media influencers and local guides presents a dynamic opportunity to amplify your business’s presence and reach. Analytics and Reporting: Choose software that provides comprehensive analytics and reporting capabilities.

Retail 260

Retail Customer Retention Strategy Management 260

CSM Magazine

JULY 17, 2023

BigChange has launched a series of Analytics Dashboards to display critical business information for field service firms. Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance.

Analytics 52

Analytics Customer Relationship Management CRM System 52

Totango

MARCH 13, 2020

Understanding how to use customer success analytics to your advantage is key to seeing your enterprise’s roadmap for the future. Utilizing customer success analytics intelligently begins with identifying what to track and how to track it. Using Customer Success Analytics to Take Action. This promotes efficiency.

Analytics 82

Analytics Customer Success How To Customer Journeys 82

SurveySparrow

MAY 2, 2023

HR reporting and analytics are essential for managing its workforce effectively. The insights gained from HR reporting and analytics help organizations make data-driven decisions that improve employee engagement, retention, and performance. Top 5 HR Reporting and Analytics Tools 01.

Analytics 52

Analytics Report Data Strategy 52

CX Journey

JUNE 25, 2019

Continuing with this series has been driven by the feedback I have heard from a variety of data and analytics leaders. Firstly, common practices, that I’ve observed in analytics teams implementing this approach. Those working in business today are telling me that this challenge is still very much a work in progress.

Analytics 134

Analytics Tips Culture System 134

Fox Metrics

NOVEMBER 19, 2020

Social Media analytics is fundamental to your marketing success. With the FoxMetrics social media analytics tool , you’ll get insights on what to expect, how to act, and the right decisions to make for social media. What Is Social Media Analytics? The term social media analytics is mostly misunderstood.

Social Media 59

Social Media Analytics Metrics Tools 59

Fox Metrics

JANUARY 29, 2021

An Analytics team can be the defining factor of your business model. It’s vital to ensure that the Analytics team is doing their job correctly to ensure the success or closure of a business. Before going further to the topic, what exactly is an Analytics team in a business , and why do we need it so badly? The Project Head 2.

Analytics 52

Analytics Report Policies Data 52

SurveySparrow

APRIL 1, 2021

“Data analytics had the biggest impact on my business. Because data analytics software does this work and does it quite brilliantly. We understand the importance of a question like- what is data analytics, and how can I use it for my business? So, with no further ado, let’s help you on your data analytics journey. .

Analytics 52

Analytics Data Analysis Technology 52

CSM Magazine

SEPTEMBER 30, 2022

Recognised leaders demonstrate how Calabrio Analytics delivers millions to revenues and the bottom line each year. The event celebrated companies charting the future of agent and customer engagement using Calabrio ONE through the annual Calabrio Analytics Competition and the ONE Awards. 26-29), after two years of virtual sessions.

Analytics 52

Analytics Net Promoter Score Self Service Effort Score 52

Fox Metrics

JUNE 23, 2021

That’s where web analytics comes in. Web analytics removes the guesswork from your online engagements. Getting started with web analytics can be pretty overwhelming, and it’s essential to do it right. This article outlines a practical path to unlocking web analytics value following five steps.

Analytics 52

Analytics Measurement Tools Strategy 52

Thematic

JANUARY 17, 2023

No one wants to present a negative report. It’s much easier to focus on positive metrics, and present data that, at least on the surface, makes it look like ‘we’ are performing well. Don’t present your NPS as green because you’ve moved it a little bit, when actually it’s really red.

Metrics 62

Metrics Omni-Channel Analytics NPS 62

NetBase

MAY 6, 2019

Can your social analytics tools keep up? Take advantage of tools like AI-supported analytics to understand the conversations your audience is having, and then get in there! Consumers are much more likely to fall in love with your brand for the social personality you present than your ads. Here’s why they need to.

Analytics 61

Analytics Trends Tools Brands 61

Happy or Not

AUGUST 28, 2023

Business analytics in retail are one of the most powerful tools companies can use to increase customer satisfaction and drive long-term growth. But even though most brands know the importance of collecting data, many are still wondering how exactly they can apply analytics for retail industry to leverage all of its benefits.

Retail 36

Retail Analytics How To Trends 36

CSM Magazine

FEBRUARY 11, 2021

Calabrio has recognised three organisations with awards for their innovative use of workforce optimisation analytics. Insights from these analytics-driven contact centres have been captured in a free to download ebook to help other businesses support different ways of working in turbulent times. About Calabrio.

Analytics 59

Analytics Net Promoter Score eBook Case Study 59

NobelBiz

FEBRUARY 21, 2023

Importance of Reporting and Analytics in a Contact Center Reporting and analytics are one of the crucial components that help gain an accurate and sincere state of a contact center’s development. Presented using reports to monitor a contact center’s performance over time.

Contact Center 52

Contact Center Report Analytics Self Service 52

Confirmit

MAY 12, 2020

In this presentation, we’ll help you understand what steps you need to take to make your text analytics truly actionable according to your own stakeholders. This presentation forms part of the online Festival of NewMR webinar series. Presented by Alison Bushell and Jason Bryce from Confirmit.

Analytics 52

Analytics Analysis Marketing Data 52

Forrester's Customer Insights

FEBRUARY 28, 2019

Last year, I began to explore this challenge with analytical methods front and center. I’m bringing this topic to the top of your inbox, so to speak, but not (just) because I’m self-promotional. Lack of alignment really does continue to plague B2B sales and marketing organizations.

Analytics 38

Analytics Sales Marketing B2B 38