Alida

APRIL 5, 2017

Combine the ubiquity of mobile devices and the power of gamification , and it’s no wonder consumers have fueled the explosion of mobile apps. Gamification as a monetization tool can encourage various user behaviors, such as making purchases, in exchange for extrinsic or intrinsic rewards.

Retail 154

Retail Customer Base Strategy Rewards Programs 154

SurveySparrow

MARCH 24, 2024

They range from CRMs and lead generation to analytics and AI helpers. One of the primary reasons why ZOHO is so good at boosting productivity is its emphasis on gamification of most routine processes — it really makes dull work fun. Besides, all data from SalesWings can be automatically integrated into your main CRM.

Sales 52

Sales Tools CRM Social Media 52

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

SurveySensum

SEPTEMBER 15, 2023

These tools gather input from clients through surveys and later analyze the survey data to identify areas for improvement, refine their services, and strengthen client relationships. Analytics and Reporting: The tool should provide detailed insights, trends, and reports to help you make data-driven decisions.

B2B 52

B2B Tools Feedback Comparison 52

Retently

APRIL 18, 2024

Analyzing in-app NPS survey data enables companies to identify customer satisfaction trends, benchmark against the industry, and turn feedback into action, impacting product improvements and customer retention strategies. Enhanced Decision-Making: Yields data-driven insights to guide development priorities and marketing strategies.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Vonage

OCTOBER 22, 2015

And with technological developments ranging from mobile connectivity to speech analytics, businesses have more opportunities to enhance this experience than ever before. Speech and text analytics. Speech analytics is changing this, making it how the customer answers, rather than what they answer, the key to confirming their identity.

Technology 120

Technology Customer Service Gamification Wireless 120

CSM Magazine

JUNE 10, 2021

Increase collaboration with gamification – Gamification creates a buzz that brings out the best in people. Instead, use contact centre data to create stories that illustrate the need for change, highlight the benefits for both departments and note how credit will be shared for the positive impact of that alteration.

Gamification 105

Gamification How To Call Recording Analytics 105

Gainsight

MAY 31, 2023

G2 Grid Reports are based on thousands of verified reviews and data from actual users, so you can compare multiple vendors based on real feedback. PX won in four different categories, including Customer Experience Management, Product Management, Product Analytics, and Digital Adoption.

Leadership 52

Leadership Gamification Analytics Customer Satisfaction 52

GetFeedback

APRIL 17, 2019

And if the time expires, cases need to be escalated , which will poorly affect agents’ performance data and thus motivate them to resolve cases faster. Thankfully, lots of tools have such templates that can use customer data to keep the conversation warm and standard at the same time. Some customers are way more skeptical than others.

Self Service 255

Self Service Customer Service Multi-Channel CRM 255

Lithium

JANUARY 8, 2021

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Thank you to everyone who participated in our community last month.

Gamification 52

Gamification Roadmap Analytics Resources 52

BirdEye

NOVEMBER 20, 2023

Valuable analytics: The software should provide data on how your referral program is performing. In addition, analytics offer actionable insights, making Birdeye a comprehensive tool for online reputation management and referral marketing. Get it right and it can seriously pay off.

Software 62

Software Marketing Multi-Channel e-support 62

AWS Machine Learning

FEBRUARY 13, 2024

To keep pace with new products, a new model was produced each month using the latest training data. Data augmentation for model training and manually managing the complete end-to-end training cycle was adding significant overhead. For certain SKUs, we augmented data to encompass a broader range of environmental conditions.

Training 104

Training Gamification Data Innovation 104

CSM Magazine

JANUARY 25, 2023

If you don’t have automated analytics tools then simply ask agents directly—they will welcome the opportunity to be involved and asking shows you care and value their input. Inspire and motivate team members through gamification, offering rewards to those who share their successes and learning with others. Don’t know what they are?

Self Service 52

Self Service Gamification Analytics Tips 52

CSM Magazine

JULY 28, 2022

This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Working with large data sets (Big Data) is primarily used for HR analytics.

Software 59

Software Management Gamification Self Service 59

NobelBiz

APRIL 18, 2023

As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. Also, call center operations managers are crucial in driving hyper efficiency within their organizations.

Contact Center 52

Contact Center Call Center Management Gamification 52

NICE inContact

NOVEMBER 6, 2018

Your need insights and analytics that empower you to make the right decisions. Use data for better decision-making. They also will self-manage and appreciate gamification ! You need to keep up with constantly growing and shifting customer expectations. Empower other employees – in the contact center or beyond.

Contact Center 122

Contact Center Tips Management Contact Center Software 122

CSM Magazine

SEPTEMBER 8, 2023

It requires real-time data analytics to pinpoint the most lucrative price points. Gamification is like the sprinkle of excitement atop the cake of shopping. Employing data analytics can help determine the most effective channels for different customer segments. And remember, always prioritize customer feedback.

Loyalty 52

Loyalty Engagement Customer Engagement Omni-Channel 52

UJET

NOVEMBER 3, 2020

Using a combination of real-time responses to customer questions and historical customer data stored in your CRM (customer relationship management) tool, intelligent routing predicts customer needs to route calls appropriately. And this is good for two reasons: Gamification keeps your agents more engaged in the training program.

Virtual Agent 82

Virtual Agent Customer Service Gamification Contact Center 82

SurveySparrow

NOVEMBER 20, 2022

Data, reporting, and analytics. Integrations to look for include email marketing, web analytics, social media management, and other third-party integrations. Eliminating pointless data entry is key to smoother customer service. Based on this data, it will auto-suggest the best steps to take. . Pricing and plans.

Self Service 52

Self Service Comparison Analytics Gamification 52

UJET

NOVEMBER 3, 2020

Using a combination of real-time responses to customer questions and historical customer data stored in your CRM (customer relationship management) tool, intelligent routing predicts customer needs to route calls appropriately. And this is good for two reasons: Gamification keeps your agents more engaged in the training program.

Virtual Agent 72

Virtual Agent Customer Service Gamification Contact Center 72

Playvox

APRIL 25, 2023

Make A Plan Despite the ongoing debate on the benefits and drawbacks of in-person, hybrid, and remote work, recent data and predictions support remote and hybrid work in a contact center. Here are some ideas: Incorporate gamification into your agent training and professional development program. Here are five winning strategies.

Contact Center 79

Contact Center Training Contact Center Software Strategy 79

Lithium

SEPTEMBER 5, 2023

Podcast] Gamification in the Wild: Giving back to build Brand Loyalty ​ We are very excited to be joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact.

Gamification 52

Gamification Metrics Social Media Tips 52

CSM Magazine

FEBRUARY 7, 2023

A good example is speech analytics. From an operational point of view, speech analytics help to identify self-service containment opportunities or agent knowledge gaps. Analytics also play a huge role in improving CX. This highlights both the operational and CX benefit of investing in an analytic solution.

Self Service 52

Self Service Customer Experience Gamification Analytics 52

NobelBiz

JUNE 5, 2023

Data Privacy and Compliance Issues With stricter data privacy laws and regulations globally, call centers must ensure they are compliant. This challenge involves acquiring consent from prospects, securely storing data, and making sure communication practices do not infringe upon any rules.

Call Center 52

Call Center Contact Center Contact Center Software CRM 52

Lithium

NOVEMBER 5, 2019

Last month we shared our latest webinar about Community Everywhere and published some interesting articles such as Gamification Best Practices from 3 Leading Brands and Beyond the Buzz — Khoros AI and ML Today and Tomorrow. Thank you to everyone who participated in our community last month.

Gamification 40

Gamification Roadmap Analytics Resources 40

CSM Magazine

FEBRUARY 1, 2022

Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising interaction volumes and complexity. Performance Coaching will also integrate with learning management systems to provide training to address agent gaps and with gamification tools to reward improvement and success.

Gamification 52

Gamification Customer Service Omni-Channel Training 52

SurveySensum

NOVEMBER 10, 2023

A website feedback tool is a platform that allows businesses and website owners to collect, analyze, and act upon feedback and data from visitors or users of their websites. Data Analysis: Check to see if the tool provides robust data analytics insights into your website performance and user behavior.

User Experience 52

User Experience Tools Feedback Analysis 52

Natalie Petouhof

FEBRUARY 28, 2016

Armed with a brand new user experience and analytics, this latest release includes innovations in performance management to help organizations gain even greater insight into how employees are performing, how well goals are being met and how to better engage and take action on these insights. What Does This Latest Release Feature?

Innovation 40

Innovation Gamification Management Comparison 40

Lithium

JANUARY 12, 2021

Organic & Paid Reporting in Khoros Marketing - This blog dives into the paid and organic data brought into the Social Marketing platform and how to report on it. Community Analytics: 8 Best Practices You Don’t Want to Miss! - 4 Content Metrics and 4 Search Metrics, Community Analytics Best Practices You Don’t Want to Miss!

Gamification 52

Gamification Customer Journeys Analytics Chatbots 52

Natalie Petouhof

MARCH 5, 2016

The solution covers the full breadth of sales organization needs, including incentive compensation, quota and territory management, coaching, analytics and gamification. What Are The Highlights of the new NICE SPM?

Sales 40

Sales Analytics Gamification Management 40

CSM Magazine

SEPTEMBER 9, 2022

Train new recruits and experienced members of the team then inspire and motivate them through gamification. Harness the power of data-driven analytics to give agents the intelligent insights they need to flourish and deliver the best-ever customer service. . Can they pre-empt what will make or break a good customer experience?

Customer Service 52

Customer Service Gamification Customer Service Strategies Analytics 52

CSM Magazine

MARCH 13, 2022

They also agree that a good customer experience includes empowered employees (Employee Experience) 75%; memorable, personalised interactions in moments that matter (Multiexperience) 80%; and the interaction of humans, data, and technology (User experience) 73%. They also utilise more complete analytic tools. About the Author.

Self Service 52

Self Service Study Gamification Customer Centricity 52

SurveySensum

OCTOBER 17, 2023

Look for a tool that provides robust data analytics and insights. Verify that the tool complies with data protection regulations. Yes, robust dashboards and powerful reporting are there for comprehensive data viewing and sharing the data with relevant stakeholders. No more manual coding!

Feedback 52

Feedback Tools Management Knowledge Base 52

Blake Morgan

APRIL 5, 2022

The company uses AI and analytics to reduce energy costs by gamifying the process and rewarding consumers for using energy when it is cleaner and cheaper instead of during peak times when it is dirtier and more expensive. . Once people trust the business, OhmConnect makes it fun with gamification. That’s where OhmConnect comes in.

Meeting 40

Meeting Gamification System Customers 40

Retently

APRIL 5, 2024

Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization. Predictive Analytics for Personalization Predictive analytics stands at the forefront of personalization, wielding historical data to foresee customer behavior and preferences.

Retail 78

Retail Engagement Strategy Customer Experience 78

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Both groups of technologies can be utilized to make analytics more actionable. But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

CSM Magazine

NOVEMBER 3, 2022

Train new recruits and experienced members of the team then inspire and motivate them through incentives and gamification. Then, harness the power of Voice of the Customer (VoC) analytics to give agents the intelligent insights they need to flourish as brand guardians and deliver the best-ever customer service.

Loyalty 52

Loyalty Brands Self Service e-support 52