Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Deeper governance and compliance capabilities.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

Lithium

SEPTEMBER 13, 2019

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Custom calculations to align analytics to the business. Deeper governance and compliance capabilities.

Omni-Channel 40

Omni-Channel Engagement Social Media Roadmap 40

AWS Machine Learning

SEPTEMBER 1, 2023

ML operationalization summary As defined in the post MLOps foundation roadmap for enterprises with Amazon SageMaker , ML and operations (MLOps) is the combination of people, processes, and technology to productionize machine learning (ML) solutions efficiently. Our approach applies to both open-source and proprietary models equally.

Training 102

Training Effort Score Examples Data 102

CSM Magazine

JUNE 14, 2022

Customers like Standard Bank , the continent’s largest bank, that recently implemented Calabrio Workforce Management (WFM) for 4,000 agents alongside its Amazon Connect Contact Centre as a Service (CCaaS) platform. This was especially true for financial and government institutions. The race to accelerate South Africa’s cloud journey.

Banking 59

Banking Employee Engagement Roadmap Data 59

NetBase

OCTOBER 29, 2018

The energy of the city and the crowd of brands, agencies, and social analytics enthusiasts was palpable as we settled in to The New Yorker, A Wyndham Hotel for the second half of our October tour. Using Social Listening to Connect Passionate Fans with Powerful Brand Experiences. The NetBase Roadmap – Skating to Where the Puck Is.

Brands 60

Brands Social Media Analytics Conference 60

Gainsight

AUGUST 2, 2021

In most organizations, CS Operations governs six key components: Reporting. Better attributes include someone passionate about problem-solving—think project management, analytical and curious instead of technical. A great place to start is here to learn more about the role and connect with like-minded professionals.

Fashion 52

Fashion Leadership NPS Report 52

North Highland

SEPTEMBER 27, 2019

In fact, between 60 and 73 percent of all enterprise data goes unused for analytics. Instead, leaders should first realign on the fundamental purpose behind their analytics efforts: the customer. Double -down on data governance. This final set of activities completes the strategy.

Data 40

Data Government Social Media Roadmap 40

NetBase

MAY 8, 2019

But that’s not all this prolific business leader offers – his entire outlook on life is a roadmap for businesses to follow – and you can bet that top enterprises are. He focuses on the long-game, making connections that matter and ignoring the noise from the rest. Why Shareholders Love Him. Understanding Consumer Behavior.

Consumers 49

Consumers Case Study Analytics Retail 49

West Monroe

DECEMBER 21, 2021

A strong digital business case is essential here, as it will keep initiatives connected and focused. Organizations that have actionable, outcome-focused technology blueprints and roadmaps can identify and accelerate the required technology investments to bring these business capabilities to market and gain a competitive advantage.

Healthcare 52

Healthcare Consumers Technology Competitive Advantage 52

Circular Edge

MAY 2, 2022

Flex your analytical abilities. An analytical, data-driven perspective is invaluable in conversations about, for example, marketing or product development. Anyone who works in finance should constantly be looking for technology that can free up time to spend on tasks that require their knowledge and analytical expertise.

Culture 52

Culture Healthcare Apparel Financial 52

Qualtrics

FEBRUARY 6, 2019

You can also connect with vendors that can make capturing data easier for you, like Qualtrics, who will be at some of these events showcasing our market research software. Design a data-driven product roadmap. Eugene Roytburg- Managing Partner, Growth & Foresight Analytics, Fractal Analytics. Date: June 3-5, 2019.

Conference 33

Conference Management Innovation Roadmap 33

Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. software bug fixes, wrong information corrected on the website) Product development decisions : reprioritizing things on the product development roadmap taking the feedback into account (e.g. By the way, did you know that Lumoa’s analytics is powered by AI?

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

AWS Machine Learning

JUNE 24, 2022

The data is cataloged via the AWS Glue Data Catalog and shared with other users and accounts via AWS Lake Formation (the data governance layer). Internet connection is not allowed because the ML pipeline has access to production data in the data lake (read-only). Personas, operations, and technology summary.

Roadmap 89

Roadmap Training Data Government 89

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

Pointillist

AUGUST 14, 2018

Customer journey analytics is a whole new approach to analytics that involves having a journey-based mindset and being customer-obsessed. How you deploy customer journey analytics organizationally—and not just the software you choose—will make all the difference for achieving long-term success. By Swati Sahai.

Customer Journeys 41

Customer Journeys Analytics How To Metrics 41

Gainsight

FEBRUARY 9, 2021

They can then connect the dots to the process improvements and technology to get the job done and the right people and teams to help make those changes. With Manny and Scott in separate teams and supporting so many leaders between them, governance has become something of a superpower in their toolkit. So how does PTC do it?

Government 52

Government Roadmap Leadership Customer Success 52

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down?

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

SmartKarrot

JANUARY 12, 2021

Also, there should be a process for the users to connect with the brand wherein they can leave their feedback. And these feedbacks should become an integral part of developing feature roadmap for the product. #2 This is also relevant in the SaaS companies providing predictive analytics services in the pharma sector.

Healthcare 10

Healthcare Industry Customer Success Trends 10

Pointillist

MAY 23, 2018

More and more marketers and customer experience professionals are now looking for the best customer journey analytics platform to understand and engage with individual customers at a personal level, at scale. But, once you begin to look into customer journey analytics at a deeper level things become much less clear.

Customer Journeys 90

Customer Journeys Analytics How To Touchpoint 90

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Long-term actions are based on the analytics results of the customer feedback. Both groups of technologies can be utilized to make analytics more actionable. Why is NPS ® going up or down?

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

Hero Digital

OCTOBER 16, 2018

Our CX Maturity Model is a framework that helps to assess your current organizational approach and provide an achievable roadmap for moving forward. Data must be manually gathered across decentralized tech tools and only reflect channel-level or campaign-level analytics reporting based on traffic. Level 1: Developing. Level 4: Leading.

Omni-Channel 41

Omni-Channel Customer Experience Multi-Channel Roadmap 41

West Monroe

MARCH 8, 2022

The reality is that plant connectivity and operational equipment instrumentation have increased to such an extent in recent years that companies must do something about the gridlock in a time where VUCA (volatility, uncertainty, complexity and ambiguity) reigns for the foreseeable future. Thus, no real progress occurs. Cybersecurity.

Data 52

Data Roadmap Leadership Technology 52

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

West Monroe

JANUARY 18, 2023

And they leverage digital strategies and tools to connect with customers and deliver major value—consistently, efficiently, and at scale. A caveat: Organizations will need to build a new governance model that realigns decision-making rights across the delivery system. And it needs technologists (e.g.,

Banking 52

Banking Innovation Self Service Government 52

Qualtrics

FEBRUARY 18, 2020

Join Moira Dorsey to learn how to build your CX roadmap and plan your path to CX maturity. When XM is truly embedded across an organization, you need a governance structure to manage it. Find out how to design a governance model that sets you up to ignite momentum and get the whole organization delivering XM breakthroughs.

Omni-Channel 29

Omni-Channel Government Leadership Measurement 29

Optimove

AUGUST 29, 2022

With respect to the time-span for which we will retain user data, the storage of any data, such as user behavior analytics and such like, under our standard contract we will retain your data history for a rolling period not exceeding the last 13 months. If you require your data history to be longer than that this can be arranged on request.

Policies 40

Policies Software Government Technology 40

CSM Magazine

JUNE 12, 2020

For instance, an employee can be a stockholder; a supplier can be an employee or customer; and government officials can also be consumers. This collaborative integration enables customers to share feedback, allows messaging across multiple touchpoints, and provides live connections to retailers. Artificial Intelligence.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

ClearAction

SEPTEMBER 28, 2015

Predictive analytics is the Modeler’s domain, creating what-if scenarios for campaign strategies, customer segmentation, and many complex marketing decisions. This role is sometimes referred to as Marketing Guidance or governance. Marketing dashboards and metrics of all types are the specialty of the Quantifier. Share This!

Marketing 62

Marketing Omni-Channel Resources Policies 62

Comm100

FEBRUARY 6, 2018

Like live chat software, Hootsuite’s social media software provides analytics and reports to help companies best understand how their social media strategies are performing. Sprout Social presents all connected profiles in a single, unified stream (although businesses have the option to filter their feed by social profile).

Software 105

Software Customer Engagement Engagement Omni-Channel 105