NetBase

JULY 25, 2019

Wondering if your marketing efforts are up to snuff when compared to other brands in your industry? Our 2019 Global Social Media Market Survey Report presents findings from a global survey of more than 1,700 senior marketers around the world. Social Media Marketing Metrics. respond to crises.

Social Media 65

Social Media Report Survey Marketing 65

NetBase

OCTOBER 10, 2019

Marketing on YouTube seems simple enough, but it requires nuanced audience understanding. And there are five YouTube marketing musts that are key to any brand’s efforts – items that are informed by social media analytics! And how it relates to brand marketing, because it does! YouTube Analytics Overview.

Social Media 53

Social Media Analytics Marketing Video 53

NetBase

AUGUST 1, 2019

Is your brand doing everything it should be to capture the EMEA market? Our 2019 EMEA Social Media Market Survey Report answers that question, and more. Fueling EMEA Market Growth in Challenging Times. It can help them: Identify new markets to explore and reduce dependence on existing markets.

Social Media 53

Social Media Report Survey Marketing 53

Retently

MARCH 14, 2023

Data Use & Accessibility Product reviews can be used for both internal (product development) and external purposes (marketing), with the latter as a priority. Online retailers, social media platforms, and review websites have made it easy for customers to find and read reviews from various sources.

NPS 146

NPS Comparison Survey Net Promoter Score 146

NetBase

NOVEMBER 28, 2018

Social media analytics does a lot for brands and businesses – guiding efforts and keeping brands out of hot water. But if you don’t report your results to the people making decisions, they may not realize how vital these social analytics truly are – or why. Top coffee brands in a direct comparison.

Social Media 54

Social Media Report Analysis Analytics 54

NetBase

SEPTEMBER 13, 2019

Marketing success can feel elusive some days. But social media audience analysis levels the playing field, capturing key consumer insights that makes messaging resonate and helps elevate your brand. And a significant revelation made possible by social media audience analysis. Let’s check it out! Who Are You?

Social Media 53

Social Media Analysis Marketing How To 53

NetBase

JUNE 10, 2019

Brands main competition online is often themselves, as they get in their own way pursuing marketing avenues that just don’t work for their business. They could do so much better, pretty immediately, if they’d just let social media insight guide the way. What Social Media Insight Tells Brands . Against what?

Social Media 43

Social Media Competitive Advantage Comparison Metrics 43

SurveySensum

OCTOBER 12, 2023

Some of the drawbacks include limitations to running two different surveys at the same time, the dashboard being too complex, issues with building reports, no options to automate reports, text analytics being difficult to understand, and many more. With InMoment you do get this feature but it is complex to understand and use.

Comparison 52

Comparison Knowledge Base Gamification NPS 52

ReviewTrackers

AUGUST 5, 2020

What is Customer Experience Marketing? Customer experience marketing is the strategy of focusing marketing efforts on the customer and improving how the customer experiences your product or services. . Is Customer Experience Really Marketing? That’s why marketers need to step up to the plate. Yes, it is.

Customer Journeys 122

Customer Journeys Customer Experience Marketing Social Media 122

SurveySparrow

JANUARY 9, 2024

Using AI tools for market research is a game changer. This blog will look into the top AI market research tools, their features, and pricing! This blog will look into the top AI market research tools, their features, and pricing! Table of Comparison Off we go! But, before that… What is an AI Market Research Tool?

Tools 52

Tools Marketing Strategy Analysis 52

NetBase

MAY 20, 2019

We’re here to help marketers prove they’re putting their brand’s money where the engagement is with analytics tool tips that they can implement immediately. Capturing relevant analytics to support a brand’s social media spend is challenging in itself, made so much more so when the rules of the road are in a constant state of flux.

Analytics 58

Analytics Banking Airlines Comparison 58

NetBase

SEPTEMBER 26, 2018

It’s important that social media analytics be available to power all aspect of your brand operations. NetBase Pro puts powerful social media insights in the hands of users in all kinds of roles – especially those who aren’t seasoned analysts. That’s why we offer solutions for users of all skill levels.

Social Media 40

Social Media Analytics Brands Report 40

SurveySensum

MARCH 6, 2024

That said, come along as we walk you through some crucial adjustments relating to key performance indicators (KPIs) that are imperative in helping your online business boom in a competitive market. Using this, you can then execute the appropriate marketing strategies to maximize revenue.

Metrics 52

Metrics Abandon Rate ROI Return on Investment 52

NetBase

DECEMBER 16, 2019

Wasting budget on a social site that your target segment doesn’t frequent is tragic, and easily avoided by using social analytics to determine channel targeting! Understanding the sources your social analytics tool is retrieving data from is step one. Social Analytics Sources that Inform Channel Targeting.

Analytics 52

Analytics Advertising Social Media Metrics 52

NetBase

AUGUST 27, 2020

95% of retail brands use social media channels for marketing. Themes are a set of saved filters within NetBase’s powerful social media analytics platform. Social media analytics are essential to their, and your, ability to extract key insight to guide messaging and campaigns.

Retail 98

Retail Consumers Social Media Apparel 98

ReviewTrackers

JUNE 7, 2017

Social media platforms and online review sites have given consumers the opportunity to voice their opinion online – for any consumer to read. These expectations give marketing departments a chance to create real relationships with customers and be creative about the way to build these relationships. Listen to customers.

Customer Experience 79

Customer Experience Customer Journeys Marketing How To 79

GetFeedback

SEPTEMBER 24, 2018

And according to Forrester , B2B buyers will find three pieces of content about a vendor for every one piece that marketing can publish or sales can deliver. With all the information a consumer needs just a search away, businesses need to shift to a more customer-centric version of marketing. Social Influence: Customer reviews.

Social Media 170

Social Media Comparison Consumers Analytics 170

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 99

Social Media Analytics Tools Marketing 99

Lumoa

DECEMBER 15, 2022

Companies are finding that innovative technologies can make collecting voice of customer analytics more effortless than ever—and these technologies have opened up exciting new possibilities for improving customer experiences. In this article, we’ll go over what Voice of Customer data analytics is and the different types.

Voice of Customer 236

Voice of Customer Analytics Social Media How To 236

Kitewheel

FEBRUARY 1, 2019

Our readers who follow social media closely may have known about the most liked post on Instagram. This is the type of content that the market wants to see. For as impactful as 18,623,432 likes may be, those reactions are nothing in comparison to the new king of instagram. And rightfully so. Enter the Egg.

Customer Journeys 49

Customer Journeys Analytics Comparison Social Media 49

SurveySparrow

FEBRUARY 18, 2024

But if you wish to skip to the alternatives, feel free to jump right ahead: Top Customer Thermometer Alternatives Now, if you want to take a sneak peek at the alternatives, I have added a table at the end Table of Comparison Off we go! What is Customer Thermometer ? Meeting Rules: Certain industries have rules about data security.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Totango

AUGUST 9, 2022

This type of customization provides customers with better service while yielding better results for B2B teams working in marketing, sales, customer service, and customer success. Ideal profile fit: such as using a scoring system to rate marketing and sales prospects based on an inclination to buy.

B2B 99

B2B Customer Journeys Social Media Net Promoter Score 99

NetBase

APRIL 5, 2019

April 2019 Update: Our list of free social media analytics tools has been refreshed for 2019 – check it out below! It’s a process that can only be accomplished with the help of social analytics tools. If your budget allows, best-in-class AI-supported analytics are the goal. WHAT IS SOCIAL MEDIA ANALYTICS?

Social Media 85

Social Media Analytics Tools Marketing 85

NetBase

FEBRUARY 21, 2019

How far back should you go when analyzing social media? These events require more historical data than most social listening solutions provide. When it comes to extended historical data, most social media listening platforms often provide it via the Twitter firehose data stream, if they even offer it at all.

Analytics 40

Analytics Industry Social Media Analysis 40

BirdEye

NOVEMBER 14, 2023

If you want your business to stand a chance in today’s market, you need your customers to sing your praises, both in real life and in the digital realm. Facebook As one of the most widely used social media platforms, Facebook presents an immense opportunity to expand your business’s reach.

Financial 59

Financial Banking Social Media Comparison 59

SurveySensum

FEBRUARY 1, 2024

Gives Competitive Edge: Adapting products based on feedback keeps a company ahead in the market. Structured surveys collect quantitative data for easy analysis and comparison, while open-ended reviews uncover deeper qualitative insights and understand motivations.

Innovation 52

Innovation Feedback Multi-Channel Social Media 52

NetBase

AUGUST 6, 2020

We’ll explore how social listening and other tactics look here, as well as: Taking a bird’s eye view of competitive intelligence. Tracking conversational shifts through market intelligence. Insights into the competition are evolving 24/7 through social media and online publications. Market Intelligence Signals Shifts.

Social Media 68

Social Media Analysis Consumers Competitive Advantage 68

Grade.us

APRIL 1, 2019

Ann has been into Internet Marketing for over a decade, she is the former Editor-in-Chief of Search Engine Journal and contributor to prominent search and social blogs including Small Biz Trends and Mashable. I had the privilege of speaking with Ann about content marketing and promotion. You can read more about Ann, here.

Social Media 40

Social Media Marketing Comparison B2B 40

NetBase

MAY 26, 2020

With a global footprint already in place, Facebook has seized upon this market shift and just released its Facebook Shops feature. There’s a lot of buzz surrounding the launch as it’ll give store owners and retailers another outlet to market their wares on a social platform that most end users are already using. In the U.S.,

Ecommerce 97

Ecommerce Social Media Retail e-support 97

SurveySensum

NOVEMBER 23, 2023

A Detailed Comparison of the Top 5 NPS Tools SurveySensum Qualtrics NiceReply Delighted GetFeedback InMoment Zonka Feedback Qualaroo SurveyMonkey AskNicely Retently SurveySparrow Medallia Hotjar CustomerGauge Conclusion FAQs on NPS tools If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there.

NPS 52

NPS Net Promoter Score Software Tools 52

BirdEye

AUGUST 3, 2023

Consider implementing the following to boost customer satisfaction: Live chat Chatbots Co-browsing Mobile apps and responsive websites Analytics tools Social media listening tools Effective handling of customer complaints and feedback Every business ends up with complaints and negative feedback from time to time. Go omnichannel.

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Effort Score 98

NetBase

MAY 14, 2019

And we see many of these brands consistently clearing that hurdle thanks to customer experience (CX) analytics informed by Next Generation Artificial Intelligence (AI). Tracking trends, new ideas, market drivers and threats to help you keep a comfortable distance ahead of the competition – or create that distance if you don’t have it already!

Analytics 43

Analytics Consumers Effort Score Comparison 43

BirdEye

NOVEMBER 15, 2023

billion monthly active users, so maintaining an active presence on this popular social media platform is vital for any retail business looking to enhance visibility and build trust. These paid plans include more advanced tools for analytics, review invitations, and marketing. Read the full case study here.

Retail 111

Retail Brands Consumers Case Study 111

BirdEye

DECEMBER 29, 2022

Social media is one of the most important marketing tools companies have to connect with people and promote their products. However, measuring the success of social media campaigns can be challenging. Table of contents What are social media metrics? Social reach 2. Impressions 3.

Social Media 98

Social Media Metrics Net Promoter Score Effort Score 98

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. Limited Integrations A robust feedback management tool should come with integrations with different CRM and data analytics tools. So let’s explore. GetFeedback has a limitation here.

NPS 52

NPS Multi-Channel Survey Feedback 52

TechSee

DECEMBER 17, 2019

Price comparison websites and deal-related search engines enable customers to shop around for better prices and service packages. Be active on the communication channels that your customers frequent, including local forums and social media. Establish trust and Communication. Implement smart technologies.

Customer Experience 136

Customer Experience Effort Score Competitive Advantage Comparison 136

SurveySensum

OCTOBER 4, 2023

7 Best Automotive Customer Feedback Tools: A Detailed Comparison 7 Best Automotive Customer Feedback Tools of 2023 SurveySensum UserVoice Qualtrics Zonka Feedback GetFeedback Kapiche CustomerSure Conclusion What is an Automotive Customer Feedback Tool? Analyze the gathered feedback with the cutting-edge technology of Text analytics software.

Automotive 52

Automotive Tools Feedback CRM 52