Ascribe

JULY 19, 2023

[FOR IMMEDIATE RELEASE] CINCINNATI, Ohio, July 19, 2023 Ascribe, a leading provider of SaaS text analysis solutions, announces the integration of cutting-edge Generative AI in CX Inspector with Theme Extractor and AI Coder with Theme Extractor.

Analysis 52

Analysis Customer Experience Professionals Innovation System 52

Lumoa

OCTOBER 24, 2023

This article addresses the importance of happiness in customer experience, explains how happiness can drive growth and become a competitive advantage, and is inspired by the fireside chat “How can we use the science of happiness in CX?”

Competitive Advantage 208

Competitive Advantage Customer Experience Net Promoter Score Effort Score 208

Lumoa

DECEMBER 18, 2017

There're great professionals who feel the customer pains and embrace their successes. Jim, CCXP (Certified Customer Experience Professional), is a founder of a CX consulting agency, Heart of the Customer , and sees the world in a special way: through the eyes of customers.

Analytics 273

Analytics Customer Journeys Customer Experience Net Promoter Score 273

Lumoa

JANUARY 19, 2023

Your team must be skilled in market research and analysis, be the voice of your consumers, and be the driving force behind change and the elimination of pain points. 2) Feedback and Data Analysis The next question is, how do you make sense of all the data you’ve gathered? Build this aspect into your processes.

Customer Experience 236

Customer Experience Net Promoter Score How To Customer Journeys 236

CX Journey

MARCH 8, 2017

Sadly, this is a concept that voice of the customer and customer experience professionals are quite familiar with. When these professionals continue using the same tools and the same processes over and over again, yet find they're not making any progress, well, that's customer experience insanity.

Analysis 145

Analysis Analytics Customer Experience Professionals Tools 145

CX Journey

JULY 5, 2018

Customer experience professionals know that, in order to deliver a great experience, companies must listen to customers, link customer feedback to transactional (and other) data, and act on what they hear. The important component along each phase is, obviously, the data and what is done with the data.

Data 119

Data Customer Experience Professionals Metrics Analytics 119

Oracle

DECEMBER 18, 2020

CX podcasts are one of the most effective ways to keep your finger on the pulse of the customer experience industry. Remarkable experiences that stand alone have plenty to teach those seeking to improve and make memorable their own modern CX efforts. CX Network Podcast Series. What It Means. The CX Files.

Customer Experience Professionals 66

Customer Experience Professionals Healthcare Analysis Trends 66

Beyond Philosophy

JUNE 6, 2019

Many new technologies, such as facial recognition technology for Customer Experience are emerging. Facial recognition and facial expression analysis are capturing essential information about how customers feel during an experience at the moment. Those benefits should be crystal clear to your customers.

Banking 141

Banking Airlines Analysis Technology 141

Ascribe

JANUARY 26, 2022

Ascribe, a global verbatim analysis and software service company, announces a new release of. CX Inspector integrates the analysis of both closed and open-ended data, making it a powerful solution for NPS, Customer Experience and Customer Satisfaction studies. CINCINNATI, Ohio, January 26, 2022. 513-325-7956.

Analysis 40

Analysis Analytics Customer Experience Professionals Software 40

Beyond Philosophy

MARCH 19, 2020

We realized that we needed to make a more reliable connection between how having a customer-centric culture that puts the customers’ needs first leads to customer-driven growth. Moreover, we need to train Customer Experience professionals to measure how their efforts lead to it.

Trends 191

Trends Net Promoter Score Effort Score ROI 191

Thematic

JUNE 28, 2023

I chose the following: Then, I asked for five examples of how LLMs will affect the work of customer experience professionals. LLMs for personalized experiences on tap: This has potential, but I’m not convinced the technology is there yet. Here are the answers: 1.

Customer Experience 62

Customer Experience Chatbots Social Media Training 62

DCX

JULY 21, 2024

What to watch: How other brands in various sectors might adopt similar immersive retail concepts to enhance customer engagement and loyalty. Go deeper: Valuable takeaways for customer experience professionals: Tailor experiences to specific demographic groups.

Retail 52

Retail CRM Chatbots Customer Experience Professionals 52

Ascribe

SEPTEMBER 7, 2021

CINCINNATI, Ohio, September 1, 2021 Ascribe, a global verbatim analysis software and service company, announced the launch of Coding Assistant and Segment Coder as two new features in Coder, its industry-leading verbatim coding management system. Debbie Marquardt, Ascribe 513-325-7956 debbie.marquardt@goascribe.com www.goascribe.com ###.

Analysis 40

Analysis Customer Experience Professionals Report Analytics 40

Ascribe

SEPTEMBER 7, 2021

CINCINNATI, Ohio, September 1, 2021 Ascribe, a global verbatim analysis software and service company, announced the launch of Coding Assistant and Segment Coder as two new features in Coder, its industry-leading verbatim coding management system. Debbie Marquardt, Ascribe 513-325-7956 debbie.marquardt@goascribe.com www.goascribe.com ###.

Analysis 40

Analysis Customer Experience Professionals Report Analytics 40

Ascribe

MAY 12, 2021

Ascribe, a global verbatim analysis software and service company, announced that it has expanded operations in the European Union with the addition of a new data center based in Germany. Ascribe’s comprehensive and flexible SaaS-based technologies enable accurate and fast analysis of verbatim comments regardless of channel or language.

Data 40

Data Analysis Government Analytics 40

Ascribe

SEPTEMBER 22, 2022

Founded in 1999, Ascribe’s leading verbatim analytics solutions and services help the world’s largest market research firms, corporate researchers and customer experience professionals structure open-ended comments for analysis. Debbie Marquardt, Ascribe. 513-325-7956. debbie.marquardt@goascribe.com. www.goascribe.com.

Analysis 40

Analysis Customer Experience Professionals Study Innovation 40

Customer Bliss

OCTOBER 31, 2017

It’s one that involves a lot of communication, education, and analysis. Client experience is a methodology which involves communication, education, and analysis Click To Tweet. Anne: “One thing that’s been very powerful is presenting our lost client analysis because it includes dollars and reasons.

Customer Experience 0

Customer Experience Chief Customer Officer Analysis Communication 0

Customer Guru

AUGUST 21, 2018

The CXPA Board of Directors member has expertise in ’embedding customer experience DNA in company culture’ – she has successfully led company-wide customer experience at Applied Materials. Its original version was the cornerstone of the 2012 book “Outside In: The Power of Putting Customers at the Center of Your Business.”

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Customer Guru

AUGUST 8, 2018

Adam is a globally recognized expert on customer experience. He is the co-founder and director of Genroe, a consultancy that specializes in Net Promoter®, customer feedback management, data analysis, and customer experience management. Bruce is widely regarded as a customer experience visionary.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

Experience Investigators by 360Connext

MAY 17, 2018

The Customer Experience Professionals Association (CXPA) 2018 Insight Exchange offered CX experts and professionals of all kinds, various titles and comfort levels a few days to learn, connect and get inspired. They’re focusing on root cause analysis to ensure the molehills don’t become mountains.

Leadership 161

Leadership Culture Customer Experience Professionals Customer Centricity 161

Customer Bliss

MAY 4, 2017

Prior to joining Concur, Tabitha built and led the Customer Insights practice for Citrix as the Managing Director of Customer Insights and developed the CX programs for the Healthcare division of Philips as thecGlobal Director of Customer Experience. The qualitative analysis says that. Do you agree?

Leadership 160

Leadership Customer Experience Customer Journeys Net Promoter Score 160

CX Journey

JANUARY 11, 2017

This is where I think there is a real opportunity for customer experience professionals. These are two important tools that customer experience professionals must have in their toolboxes in 2016 and beyond. This is where we've got some new tools. Which tools? Companies are sitting on a goldmine of data.

Data 80

Data Analytics Customer Experience Professionals Tools 80

GetFeedback

DECEMBER 2, 2019

Learn how GetFeedback can help you exceed customers’ expectations— start your free trial today. Jeannie Walters, CCXP, CEO, Experience Investigators by 360Connext . Jeannie Walters is a Certified Customer Experience Professional (CCXP) and is CEO of Experience Investigators. About the guest author .

ROI 195

ROI Customer Satisfaction How To Effort Score 195

ijgolding

OCTOBER 28, 2015

Customer journey mapping and touchpoint analysis. Whilst process improvement is pretty well understood by many, Customer Experience Design is a skill set that has been less commonly deployed in organisations around the world. Process improvement methodologies and discipline.

Customer Experience Design 120

Customer Experience Design Customer Experience Customer Journeys Customer Experience Professionals 120

Confirmit

JUNE 3, 2018

Customer Experience professionals rely on customer feedback management (CFM) platforms to support their need to capture, analyze, share and take action on insights identified through customer feedback. ” Voice of the Customer Voice of the Employee Market Research Featured Analyst Insight.

Feedback 40

Feedback Self Service Management B2B 40

GetFeedback

AUGUST 14, 2019

Learn how GetFeedback can help you exceed customers’ expectations— start your free trial today. Jeannie Walters, CCXP, CEO, Experience Investigators by 360Connext . Jeannie Walters is a Certified Customer Experience Professional (CCXP) and is CEO of Experience Investigators. About the guest author .

Metrics 273

Metrics Customer Journeys How To Customer Satisfaction 273

Confirmit

SEPTEMBER 5, 2017

As a Customer Experience professional, do you find yourself struggling to show real results and tangible business outcomes? After roughly twenty years as a discrete discipline, Customer Experience (CX) is still a difficult career in which to demonstrate business value.

Customer Experience 49

Customer Experience Customer Experience Professionals Innovation Customers 49

ClearAction

JANUARY 6, 2021

Leading indicators are identified by conducting (1) key driver analysis (also known as correlation analysis) with your index (e.g. 11) Start expecting everyone to align to customers. 11) Start expecting everyone to align to customers. Customer experience professionals can help silo-smoothing become a way of life.

Tips 77

Tips Customer Experience Net Promoter Score Customer Journeys 77

ClearAction

OCTOBER 2, 2017

Customer Experience Professionals’ Essential Toolkit optimizecx. Customer experience tools are just as important to success as a carpenter’s tools are. Likewise, customer experience professionals need to master basic customer experience tools to get the job done.

Customer Experience Professionals 78

Customer Experience Professionals Customer Experience Customer Journeys Analysis 78

Confirmit

MAY 3, 2017

Customer Experience professionals rely on customer feedback management (CFM) platforms to support their need to capture, analyze, share and take action on insights identified through customer feedback. ” Voice of the Customer Voice of the Employee Market Research Analyst Insight.

Feedback 40

Feedback Self Service Management B2B 40

CX Journey

MAY 5, 2015

I'm blogging today from the Customer Experience Professional Association's (CXPA) Insight Exchange in San Diego. If you don't have it, do the financial impact analysis needed to gain it. You can't replace executive-level support. Be sure to tie CX data to operational measures.

Customer Journeys 80

Customer Journeys Strategy Customer Experience Government 80

SurveySparrow

JUNE 21, 2023

Next, it’s essential to develop a deep understanding of customer needs, desires, and preferences. Hence, this can be achieved through methods like customer interviews, surveys, and analysis of customer behavior data. The more detailed the customer insights, the more effective the CX strategy will be.

Consulting 52

Consulting Metrics Customer Journeys Customer Experience 52

CloudCherry

MARCH 14, 2019

Bruce Temkin – Bruce is a customer experience visionary, speaker, advisor, researcher, and co-founder of the Customer Experience Professionals Association. The Goal: More Action from Data Analysis. He is a managing partner at Temkin Group.

Customer Insights 150

Customer Insights Analytics Airlines Feedback 150

PeopleMetrics

APRIL 4, 2017

In this and other fields such as manufacturing and electronics, this is done through Failure Analysis – a formal process for determining the causes of failure, to prevent it from happening in the future. As valuable as their book is for all business leaders, it’s worth a special look for customer experience professionals.

Culture 94

Culture Customer Experience Professionals Innovation Customers 94

Beyond Philosophy

FEBRUARY 10, 2020

In other words, if you improve your Customer Experience, you will enhance your customer-driven growth. . You might have heard me mention how Forrester, a global research company, predicts that one in four Customer Experience professionals will lose their job this year.

Meeting 172

Meeting Hospitality Return on Investment Telecommunications 172

Eptica

NOVEMBER 6, 2019

But what about sentiment analysis? About Jeannie Walters Jeannie Walters is the chief customer experience investigator and founder of 360Connext , a global consulting firm specializing in evaluating and improving the customer journey. CX leaders often are only leaning on one part of the tools they have.

Leadership 77

Leadership Net Promoter Score Contact Center Effort Score 77

GetFeedback

JULY 19, 2019

Learn how GetFeedback can help you exceed customers’ expectations— start your free trial today. Jeannie Walters, CCXP, CEO, Experience Investigators by 360Connext . Jeannie Walters is a Certified Customer Experience Professional (CCXP) and is CEO of Experience Investigators. About the guest author .

Customer Journeys 230

Customer Journeys Effort Score Net Promoter Score How To 230