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Reinventing airline loyalty with LoyaltyPlus FrequentFlyer

LoyaltyPlus

The International Air Transport Association (IATA) estimates that global revenues for airlines were down by 44% last year when compared to 2019 figures. Fortunately, operations have resumed with airlines looking for more creative ways of re-engaging with customers.

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Reinventing airline cargo loyalty with LoyaltyPlus Frequent Freighter

LoyaltyPlus

The saving grace for airlines has been the growth of cargo. Putting this in perspective, cargo typically constituted 10% of the airline business before the pandemic. It should therefore come as no surprise that the familiar concept of airlines rewarding agents or freight forwarders has gathered renewed momentum.

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The Psychology Behind Customer Retention and Loyalty

Experience Investigators by 360Connext

Constantly listen for and promote customer testimonials, and ask happy customers to leave reviews. Encourage customers to tag your brand on social media or use specific hashtags to connect with other customers and your brand’s larger community. And don’t be afraid to recognize the community at large.

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The Kustomer Service Pulse: Worst Customer Service Moments

Kustomer

In today’s digital age, where countless individuals have access to the internet and social media platforms, any customer interaction, whether positive or negative, has the potential to become widely publicized. This can significantly impact a company’s reputation and influence the loyalty of their customer base.

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Customer Volcanoes and Impending Service Explosiveness

Wired and Dangerous

Internet connections — whether blogs, tweets, or other forms of social media — have five times the impact of traditional word-of-mouth. For instance, when songwriter Dave Carroll had a run-in with United Airlines over damage to his guitar in their baggage handling, he penned a song and hung it on YouTube.

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Engage, build & maintain customer relationships with a 360 degree view of your customer and your business

LoyaltyPlus

The Gap – Who is my customer? Today, a key business challenge is to manage customer relationships effectively by understanding customers and their habits. To engage customers and leverage data for improved and targeted marketing campaigns is always a challenge. Get the unfair advantage.

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Building loyalty is critical during times of COVID-19

LoyaltyPlus

The COVID-19 pandemic has had a devastating impact on the global airline and hospitality sector. Continued lockdown restrictions are resulting in the closures of many airlines, hotels, restaurants, bed and breakfasts, and the list goes on. It is especially crucial for airlines and those in hospitality to create an emotional connection.

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