Enrich Your Omnichannel CX Plan With Social Media
GetFeedback
MARCH 4, 2019
So, what is an omnichannel customer experience (CX) program? An omnichannel customer experience program connects all the channels that a customer may use to receive customers service: email, chat, phone call, social media, text etc. Social media plays a key role in your omnichannel CX plan.
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