Top 5 Customer Service & CX Articles for Week of May 27, 2024
ShepHyken
MAY 26, 2024
My Comment: If you’ve been following my work, you know I’m a huge NPS – Net Promotor Score – fan. See my article on the Top 14 Customer Service and CX Metrics.) This is an interesting article about NPS. Wrap it around the basics of a good customer experience and yes, you can deliver a better (or leveled up) service experience.
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