My Customer
MAY 30, 2023
Here are 3 winning strategies for a seamless customer. 30th May 2023 By Jim Davies Chief Experience Officer Managing the hand-over from bot to agent is like taking part in a relay race.
Comm100
NOVEMBER 23, 2022
To help you prepare for the year ahead, in this article we’ll look at the key customer service trends of 2023 and how you can deliver on your consumers’ support expectations. Personalized support through omnichannel expands. Omnichannel customer engagement software offers a solution.
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Comm100
FEBRUARY 6, 2023
One of the best strategies to achieve that is tracking and keeping up with emerging industry trends. In this article, we’ll share five customer experience trends that financial institutions should keep up with in 2023. In 2023, financial institutions will catch up to this trend that has taken root in many other industries.
Optimove
DECEMBER 21, 2023
Both are crucial for maintaining a positive image, sustaining customer engagement, and optimizing marketing strategies to increase customer loyalty and lifetime value. This post highlights Optimove 2023 surveys of more than 2,000 consumers. Key takeaways: Consumers are subjected to marketing fatigue across industries.
Speaker: Shaunna Bruton - Associate Director of Product Strategy at Orium | Sam Panzer - Director of Industry Strategy at Talon.One | Frank Passantino - Director of Product Management at Bloomreach
Data from McKinsey shows that companies that excel in personalization increase their revenue by 40%, but despite these numbers, retailers struggle to implement customer personalization strategies. So what are the potential solutions? 📅 February 22, 2024 at 9:30 am PT, 12:30 pm ET, and 5:30 pm GMT
CX University
MARCH 4, 2024
The rise of omnichannel experiences has revolutionized the traditional customer journey, offering a seamless and integrated approach across various touchpoints. This is where omnichannel experiences play a pivotal role in shaping the modern CX landscape.
InMoment XI
OCTOBER 18, 2023
Apply The Art of Integrated CX Strongest Signals: Comprehensive Data Collection The first step towards delivering an omnichannel customer experience is to gather customer experience data from every conceivable source. That means capturing insights from every touchpoint and channel. Let’s take a look!
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Are you looking to elevate your CX support strategy? With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey.
Speaker: Ashlee Aldridge - Reach Partners LLC | Bill Mirabito - Chameleon Collective | Ronak Shah - PSA Retail & CPG, Amazon Web Services | Wayne Teigen - Pivotree
Whether you're engaging with customers on their social media platforms or you're adopting a frictionless return policy, creating personalized experiences through an omnichannel e-commerce strategy is how to see growth in 2023 and beyond. The cool new innovations shaping the commerce industry.
Speaker: Jay Black, Senior Account Executive
Faced with the digital age and the demands of omnichannel shopping, some retailers are thriving while others are struggling to adapt. 📆️ November 1st, 2023 at 9:30am PT, 12:30pm ET, 5:30pm BST Let's set the record straight: in-store retail isn't dead - it's evolving! Save your seat today!
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