TechSee
MARCH 7, 2022
Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses. What is Customer Self Service?
Eptica
JANUARY 24, 2022
Date: Monday, January 24, 2022 Author: Pauline Ashenden - Demand Generation Manager Four key considerations for customer self-service success. Published on: January 24, 2022. But for self-service to deliver real ROI you need to overcome four major challenges. Share this page on: Tweet.
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COPC
JULY 25, 2022
Organizations can make self-service a more desirable option by developing an easy-to-use system that resolves issues efficiently. See how Amazon Web Services (AWS) automates voice and non-voice communication using natural language ML services in our upcoming webinar.
Eptica
JUNE 1, 2022
Date: Wednesday, June 1, 2022 Author: Pauline Ashenden - Demand Generation Manager How self-service is evolving and how to deploy it. Published on: June 01, 2022. In fact, while self-service was once a way of reducing contact centre costs it’s now part of strategy to enhance customer service.
Speaker: Brian Morin & Helena Chen from SmartAction
Self-service is on the rise. More and more customers are looking to solve their own issues without human intervention. Some customer service interactions require a human —but just because some calls must be transferred to a live agent doesn’t mean they can’t all begin with AI.
Helen Dewdney
MAY 23, 2022
Self-service checkouts have been with us at supermarkets for the past twenty years. She says “My local Tesco has inaccessible self-service tills with no staff which makes the shopping experience physically difficult and overwhelming.”. — Dennie Smith (@DennieSmith6) May 19, 2022. She may have a point.
Interactions
NOVEMBER 4, 2021
In a similar way, vendors have begun to market self-service as a catch-all phrase. . People can serve themselves through customer service transactions, instead of having to speak to a live agent. But as far as I’m concerned, just starting with self-service isn’t really self-service at all.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. How AI can help you resolve queries faster and ultimately lower customer friction from all angles.
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