TechSee
DECEMBER 16, 2021
Going into 2022, we’ve got our eye on seven trends that are expected to help call centers deliver service excellence while still keeping a close eye on their bottom line to ensure business continuity in an unstable economic environment. What’s more, 84% of company leadership believes that AI is the key to achieving their growth objectives.
Playvox
SEPTEMBER 30, 2021
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.
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ShepHyken
DECEMBER 5, 2022
But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. What’s happening on the inside of the company is felt on the outside by the customer. Fast Company) In the past year, 47.8
Playvox
JANUARY 13, 2022
And now, with more companies embracing a hybrid work environment, cloud-based solutions no longer seem optional but rather, business critical. A Harris poll found that 68% of respondents said that companies that only offer toll-free numbers seem outdated. Gamification. Customer Chit-Chat. There were around 6.4
Playvox
FEBRUARY 20, 2024
Hybrid work, which has also dramatically risen in popularity post-pandemic, is when companies offer employees a mix of both on-site and remote work options. It enables companies to access a larger talent pool and recruit the best candidates, regardless of their geographical location.
Playvox
APRIL 11, 2023
Managers should make it clear how their team’s work impacts the customer journey and, ultimately, the long-term health of the company. According to a 2022 Gallup report , employee feedback should happen a few times a week. Use Gamification Gamification can be a powerful tool for keeping contact center agents engaged.
CSM Magazine
JULY 28, 2022
This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Digitalization of HR is ensured by the use of modern HR platforms.
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