2022 Company Contact Center Software Gamification 
Playvox
DECEMBER 21, 2022
Working with virtual teams of agents in your contact center can sometimes mean you feel disconnected from them — or even worried that you aren’t able to properly manage their performance. While many respondents felt their companies were handling it well in a remote work environment , others found it lacking. Communication.
NobelBiz
FEBRUARY 21, 2022
A company may have to change its technical solution for many reasons, including the need for more advanced and customizable features. Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years.
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Playvox
APRIL 25, 2023
Experts predict that using remote and hybrid contact center agents will remain a cost-effective, efficient solution for delivering outstanding customer support well into the future. A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Engagement.
NobelBiz
APRIL 18, 2023
An article from Adobe Experience Cloud Blog notes that “Industry benchmarks are metrics a company can use to see how they’re performing compared to other businesses in their industry.” Promote Transparency : Be open and honest with your team about company goals, KPIs, and areas for improvement, inviting their feedback and input.
Playvox
MAY 2, 2023
While it might seem like just about everything is in the cloud these days, many contact centers still haven’t taken the leap. But moving to a cloud contact center can have big benefits for your company, your customers, and your agents. Ensure you’ll continue to have access to your complete customer histories.
NobelBiz
FEBRUARY 22, 2023
A company may have to change its technical solution for many reasons, including the need for more advanced and customizable features. Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years.
NobelBiz
AUGUST 28, 2023
Tech problems in contact centers are like unruly guests at a symphony – they disrupt the harmony of customer interactions, but with the right orchestration, they can be transformed into notes of seamless resolution. High turnover not only affects the contact center performance but also dampens team morale.
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