Customer Experience Best Books of 2019 – 2020 Readings
eglobalis
NOVEMBER 21, 2019
Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.
The Top 6 CX Articles of 2019
GetFeedback
SEPTEMBER 2, 2019
We’re already halfway through 2019 and no one can deny the rising demand for better customer experiences. Companies are now using machine learning technology to improve customer experience and traditional institutions usually resistant to change are coming under pressure from a customer base that wants more.
Join 134,000+
Insiders
Sign Up for our Newsletter
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Webinars
Secrets of a Successful Sale: Optimizing Your Checkout Process
How To Craft Your Perfect Retail Tech Stack
How to Optimize Call Monitoring: Automate QA and Elevate Customer Experience
Trending Sources
Best Customer Experience Books of 2018 and What to Look Out for in 2019
eglobalis
DECEMBER 4, 2018
Best Customer Experience Books of 2018 and What to Look Out for in 2019. The post Best Customer Experience Books of 2018 and What to Look Out for in 2019 appeared first on Eglobalis.
A CX Snapshot: 2019 Insights from B2B Organizations
CloudCherry
AUGUST 26, 2019
Originating in the tech sector, customer experience (CX) is now a hot topic in the B2B space—so hot, in fact, that many B2B CX experts believe it will define their companies’ competitive strategies in the coming years. Gartner found that over 80% of organizations expected to compete mainly based on CX in 2019. Final Thoughts.
B2B 
199
199 
Kustomer’s 2019 Year in Review
Kustomer
DECEMBER 20, 2019
The final days of 2019 are drawing to a close, and that means it’s time for Kustomer’s year-end wrap up. It has been an exciting year, with much growth and development not only for Kustomer, but for the customer service space as a whole. Here are some of the most memorable highlights: Top Customer Service Trends of 2019.
e-support 93
93 
Astea Partners with YASH Technologies
Alliance by IFS
JUNE 19, 2019
Astea Partners with YASH Technologies to Help Service Providers Derive Maximum Value from the Alliance Enterprise™ Solution. HORSHAM, PA (June 19, 2019) — Astea International Inc., HORSHAM, PA (June 19, 2019) — Astea International Inc., Vyakarnam, VP Global Alliances, YASH Technologies. About YASH Technologies.
Technology 91
91 Twin Cities Business Journal 2019 Chief Financial Officer (CFO) of the Year—Calabrio’s Jenny Kray
Calabrio
NOVEMBER 7, 2019
It came as no surprise to me when the Twin Cities Business Journal selected Calabrio’s very own Jenny Kray as a 2019 honoree for its prestigious “CFO of the Year” award. The post Twin Cities Business Journal 2019 Chief Financial Officer (CFO) of the Year—Calabrio’s Jenny Kray appeared first on Calabrio. Congratulations, Jenny!
Financial 100
100 
Join Astea Roundtable at Field Service Europe 2019
Alliance by IFS
DECEMBER 10, 2019
Learn How Astea’s Customer Centric Ensures Uninterrupted Service for the Busy Retail Industry. Amsterdam, The Netherlands (December 10, 2019) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today its sponsorship of Field Service Europe 2019. 215-682-2500.
Retail 94
94 
Astea International Sponsors Field Service Summit UK 2019
Alliance by IFS
MARCH 26, 2019
HORSHAM, PA (March 27, 2019) — Astea International Inc., a leading global provider of field service management and mobility solutions , today announced that they will be presenting at the 4th Annual Field Service Summit UK 2019 conference on Wednesday, April 3, 2019 in Coventry, UK. © 2019 Astea International Inc.
Conference 92
92 
Top AI-Powered Self-Service Innovations to Watch at MWC Barcelona 2019
TechSee
FEBRUARY 19, 2019
As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed. This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. MWC Barcelona 2019 Self-Service Sessions not to be missed. In a nutshell.
Self Service 95
95 
Astea International Sponsors Field Service Amelia Island 2019
Alliance by IFS
AUGUST 16, 2019
Amelia Island, FL (August 16, 2019) — Astea International Inc., By seamlessly leveraging IoT through Astea’s comprehensive FSM platform, service organizations can simplify asset maintenance and improve equipment uptime by spotting trends and taking proactive action, all of which leads to higher customer satisfaction. www.astea.com.
Software 77
77 
Astea International Named Top Performer in the Summer 2019 FSM Software Customer Success Report
Alliance by IFS
AUGUST 13, 2019
Positive customer ratings and user reviews earn Astea the Top Performer ranking from FeaturedCustomers. HORSHAM, PA (August 15, 2019) — Astea International Inc., FeaturedCustomers is the leading customer success content platform for B2B business software and services, helping potential B2B buyers make educated purchasing decisions.
Software 88
88 
Astea International Introduces Alliance Enterprise™ Spring 2019 Version Release
Alliance by IFS
APRIL 16, 2019
HORSHAM, PA (April 16, 2019) — Astea International Inc., a leading global provider of field service management and mobility solutions , announced today the launch of Alliance Enterprise™ Spring 2019 release, the newest version of its award-winning Alliance field service management and mobility platform. About Astea International.
Roadmap 92
92 
Burning Questions: What Do 2019 CX Leaders Need to Know? [Video]
Oracle
AUGUST 5, 2019
As part of our Burning Questions Series, SmarterCX sat down with some of the top CX minds at Oracle’s ModernCX 2019 to understand what kinds of skills and study will be crucial for those looking to make headway in their own customer experience organizations. Understand how technologies can shape their customer experience.
Video 67
67 
Field Service Management Software Release: New Alliance Enterprise Spring 2019
Alliance by IFS
APRIL 22, 2019
HORSHAM, PA (April 16, 2019) — Astea International Inc., a leading global provider of field service management (FSM) software and mobility solutions , today announced it is launching Alliance Enterprise™ Spring 2019, the newest version of its award-winning Alliance field service management and mobility platform.
Software 77
77 
Predictions for Customer Success in 2019
ChurnZero
JANUARY 4, 2019
Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? the stuff that Customer Success teams are really meant to do). As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.
5 Top Customer Service Articles for the Week of March 4, 2019
ShepHyken
MARCH 3, 2019
My Comment: The Internet of Things (IoT) is positively impacting the customer experience. This article focuses on home appliances, like TV’s, thermostats, and more, but it will give you insights into how some things we thought were space-aged technology just a few years ago are now reality. My Comment: Is email marketing dead?
Astea to Present at the Stifel 2019 Cross Sector Insight Conference
Alliance by IFS
JUNE 7, 2019
Astea Executive Leadership to Present at the 2019 Stifel Cross Sector Insight Conference on June 10. HORSHAM, PA (June 7, 2019) — Astea International Inc., HORSHAM, PA (June 7, 2019) — Astea International Inc., © 2019 Astea International Inc. The conference will be held at the InterContinental Hotel in Boston, MA.
Conference 50
50 
Trustee Fire and Security Boost Productivity with BigChange Field Service Technology
CSM Magazine
DECEMBER 2, 2021
BigChange brings together customer relationship management (CRM) , job scheduling , live tracking , field resource management , financial management , and business intelligence into one simple to use and easy to integrate platform. For more information please visit www.bigchange.com.
Technology 52
52 
Citrus Group Stays Connected with BigChange Job Management Software
CSM Magazine
JUNE 5, 2024
Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management, and business intelligence tools in one system, Citrus has automated many routine tasks. For more information, please visit www.bigchange.com.
Groups 52
52 Customer Experience Conference and Events Calendar 2019 – 2020
Oracle
JULY 16, 2019
Looking for customer experience conference and events information for 2019 and 2020? June 2019 CX Events and Conferences. June 2019 CX Events and Conferences. Customer Relationship Management Conference (CRMC) 2019. June 5 – 7, 2019. CX NYC 2019. June 11 – 12, 2019. CX SF 2019.
Conference 40
40 Customer Experience Conference and Events Calendar 2018 – 2019
Oracle
APRIL 19, 2018
Looking for customer experience conference and events information for 2018 and 2019? MarTech West – The Marketing Technology Conference. Technology Services World San Diego. Industry Week Manufacturing & Technology Conference & Expo. Customer Relationship Management Conference (CRMC) 2018.
Conference 60
60 
BigChange Begins AI Developments with Productivity-Boosting Email Generator
CSM Magazine
MARCH 25, 2024
” BigChange provides customer relationship management (CRM), job scheduling, live tracking, field resource management, job finance, business intelligence in one simple to use and easy to integrate system.
Minneapolis Saint Paul Business Journal Honors Calabrio CFO — Jenny Kray
Calabrio
JANUARY 12, 2020
It came as no surprise to me when the Minneapolis Saint Paul Business Journal selected Calabrio’s very own Jenny Kray as a 2019 honoree for its prestigious “CFO of the Year” award. The only thing that bewildered me was why it took so long! Which leads me to my next point….
Financial 130
130 Predictions for Customer Success in 2019
ChurnZero
JANUARY 4, 2019
Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? the stuff that Customer Success teams are really meant to do). As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.
Green Spark Environmental Cleans Up Job Management with BigChange
CSM Magazine
MARCH 14, 2024
Environmental management company Green Spark is using the latest cloud and mobile technology to boost sustainable business growth. Field engineers use the BigChange app on tablets and are automatically connected to the back-office system so they can access all relevant customer and site information.
Management 52
52 5 Customer Experience Trends to Consider in 2019
inmoment
JUNE 17, 2019
Brands are being inundated with talk about consumers’ increasing expectations when it comes to customer experience (CX). And as businesses deliver more creative and engaging experiences, forming impactful customer relationships becomes more difficult. Dismissing the Human Factor.
Trends 53
53 
BigChange Announces Walkthrough Guides to Ease New Software Roll-Out
CSM Magazine
OCTOBER 2, 2023
It incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
Software 59
59 
BigChange Announces Awards to Honour Women in Field Service
CSM Magazine
MARCH 19, 2024
The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. BigChange is the complete Job Management system that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.
The cost of loss: Why you need security built into your platform
Talkdesk
OCTOBER 26, 2020
Back in 2019, the estimated cost of a data breach was anywhere from $1.25 Obviously, protecting your data is a vital step in avoiding unnecessary financial losses as well as maintaining a reputable business and a good customer relationship. million to $8.19 million , depending on the country and industry.
Financial 95
95 
Minneapolis / St. Paul Business Journal Honors Calabrio CFO — Jenny Kray
Calabrio
NOVEMBER 8, 2019
Paul Business Journal selected Calabrio’s very own Jenny Kray as a 2019 honoree for its prestigious “CFO of the Year” award. Jenny also lent her pragmatic viewpoint to Calabrio’s platform integration and buy-versus-build M&A strategies, which helped us more than double our recurring revenue from 2016 to 2019.
Financial 100
100 
Astea is now proud to be part of IFS
Alliance by IFS
DECEMBER 11, 2019
London, United Kingdom and Horsham, Pennsylvania, December 11, 2019 – IFS , the global enterprise applications company, announces that it has concluded the acquisition of 100% of the shares of global software company Astea International (USOTC: ATEA). Visit the IFS Blog on technology, innovation and creativity: [link]. About Astea.
DSSL Rolls-Out BigChange Mobile Field Service Management System
CSM Magazine
APRIL 18, 2024
” DSSL selected the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, after just one face-to-face demo.
System 52
52 
Reshaping The Future of Digital Customer Service: 23 Influential Leaders to Watch in 2023
TechSee
AUGUST 14, 2023
In addition, Thompson is a popular keynote speaker, blogger, and the author of Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies. His goal is to harness the collective intelligence of customer-centric thought leaders to help businesses create better customer relationships.
Customer Service 207
207 
Top Take-Aways from 2019 Salesforce State of Service
Up Your Service
MAY 3, 2019
In addition to product design, development, and customer support, Salesforce invests in wide-ranging research, always scanning the world to report what’s happening, what’s changing, and what’s coming up in the future. The insights from this report are key: Today’s customer expects more than before, and quicker than ever before.
Call Center 40
40 
Jet Wash Shop Boosts Growth with BigChange Mobile Workforce Tech
CSM Magazine
MARCH 7, 2024
Employing a team of nationwide engineers, fitters and customer service staff, the company has a showroom, workshops, spray shop and parts department at their headquarters in Halifax, West Yorkshire. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50.
Automotive 52
52 
BigChange Launches Analytics Dashboards to Live Track Business Costs and Profit
CSM Magazine
JULY 17, 2023
The new Analytics Dashboards are part of the BigChange job management system which incorporates a mobile workforce app , customer relationship management (CRM, job scheduling , live tracking , financial management and business intelligence. For more information please visit www.bigchange.com.
Analytics 52
52 
BigChange App Alerts Drivers to ULEZ and Other Restricted Zones
CSM Magazine
OCTOBER 19, 2023
BigChange is a cloud-based ‘6 in 1’ solution incorporating a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence tools in one system. For more information, please visit www.bigchange.com.
BigChange Customer Portal Opens the Door to Corporate Business for Service Firms
CSM Magazine
SEPTEMBER 6, 2023
The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.” ” The new Customer Dashboard is part of the BigChange job management system which incorporates a mobile workforce app., For more information please visit www.bigchange.com.
Blade Roofing Rolls-Out BigChange Field Service System and Mobile App
CSM Magazine
OCTOBER 5, 2023
The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. BigChange is the complete Job Management system that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences.
System 59
59 
Angloco Fights Job Management Fires with BigChange Field Service Tech
CSM Magazine
SEPTEMBER 21, 2023
. “We have all but eliminated paper from our mobile operation and this has improved the speed with which we can react to changing schedules, the quality of the service we provide to our customers and the efficiency of engineers working on the ground.” For more information please visit www.bigchange.com.
Management 59
59 
Lothian Vulcanising Services Breaks BigChange Record
CSM Magazine
JANUARY 12, 2024
” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation.
CRM 52
52 
BigChange Pay Brings Instant Doorstep Payment for Jobs
CSM Magazine
NOVEMBER 22, 2023
BigChange Pay uses technology pioneered by BigChange during the Covid pandemic when a ‘No-Touch’ job sign-off app was developed, as an option to traditional sign-on-glass. This allowed jobs to be signed-off on the customers’ own phone even from remote locations, such as at home.
Banking 52
52 
6 Soft Skills to Level Up Your Customer Service in 2019
transcosmos Information Systems
JANUARY 21, 2019
Today’s customer service has evolved from face-to-face and on the phone interactions to email, live chat, and social media. These channels have become critical outlets for building customer relationships, prospecting potential clients, and protecting brand image. Creativity. Summing it up.
Let's personalize your content