CXApp

JANUARY 11, 2018

No doubt, there is much to see and do and consider when it comes to accounting for the new tech and innovations in your personal and professional life. But when it comes to the trends we're seeing, we picked a few that stuck out that can impact your customer experience strategy for 2018.

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QuestionPro Audience

MAY 25, 2018

Check out our infographic below for even more information! With industry knowledge and innovative tools, QuestionPro Audience always meets the rigorous demands of our clients. Additionally, apparel, department, and electronic stores are the top categories where consumers are looking to spend.

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Apparel Travel Hotels Transportation 150

ShepHyken

FEBRUARY 12, 2018

In addition, it includes a great infographic with the history of customer service, from walk-in service (before phones) to where we are today in the digital world. Three Innovations and a Challenge by Josh Linkner. We all see the obvious examples of innovators such as Apple, Netflix, and Uber. The future is now!

Net Promoter Score 78

Net Promoter Score Customer Service Infographics B2C 78

CX Accelerator

JANUARY 10, 2018

Happy 2018, folks! Follow these techniques to ensure 2018 is a year of positive change for your department! Take for example the goal of “enhancing our self-service channel quality and usage in 2018.” Are you doing anything innovative to equip your customer service team for success in 2018?

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Customer Service Self Service Effort Score How To 159

ShepHyken

JANUARY 15, 2018

If you cannot think of an innovative way to do so – we have the answer. My Comment: This short article and infographic was sent to me earlier this week. The post 5 Top Customer Service Articles For the Week of January 15, 2018 appeared first on Shep Hyken. Follow on Twitter: @Hyken.

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Customer Service Survey Infographics Tips 0

Optimove

FEBRUARY 28, 2019

We have many more clients, with many goals, and the best innovative tech tools and minds that help reach these goals – done always with commitment and enthusiasm – to better cater our clients’ customers and to help them to be better marketers. The post Optimove 2018 Year in Review appeared first on Optimove.

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Infographics Innovation Tools Marketing 40

GetFeedback

JANUARY 21, 2019

In fact, 2018 study by Clutch revealed that 73% of consumers made a purchase based on marketing content they’ve viewed. Infographics. infographics, webinars, blog posts) and what tone of voice to use (serious, humorous, formal). The better your content, the bigger impact you’ll have on the bottom line. . Email Newsletters.

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Survey Marketing How To Infographics 210

CXApp

MARCH 29, 2018

It’s the risk takers, the innovators that will ultimately persevere. Let's take a look at how these trends and innovations are shaping customer experience in 2018. It’s through initiatives like these, where the customer comes first, that makes for a successful business.

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Trends Customer Experience B2B Innovation 40

CXApp

MARCH 29, 2018

It’s the risk takers, the innovators that will ultimately persevere. Let's take a look at how these trends and innovations are shaping customer experience in 2018. It’s through initiatives like these, where the customer comes first, that makes for a successful business.

Trends 40

Trends Customer Experience B2B Innovation 40

CXApp

JANUARY 11, 2018

This year's CES is proving to be an interesting one. With blackouts, rain interferences, cool new tech, and 'smart experiences, we're monitoring the trends coming out of the Consumer Electronics Showcase in Las Vegas.

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Trends Consumers Infographics Innovation 40

Alliance by IFS

AUGUST 27, 2018

Amelia Island, FL (August 27, 2018) — Astea International Inc., The new website proudly offers educational resources for the global field service community, including videos, infographics, industry research reports, on-demand webinars and interactive ROI calculators. © 2018 Astea International Inc. www.astea.com. Service Smart.

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Conference Software Infographics ROI 81

Customer Guru

DECEMBER 13, 2017

Furthermore, disruptive startups launch innovative products that get adopted by millions of users almost overnight. According to a Gartner research , 50% of product investment projects will be redirected to customer experience innovations in 2017. Why should you commit to overcoming these challenges in 2018?

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Customer Experience Chief Customer Officer Customer Centricity Infographics 119

Grade.us

JANUARY 3, 2019

Sure, we've officially waved bye-bye to 2018, but that doesn't mean we can't take advantage of all the great stuff that came out of last year. The Best Event Marketing Blogs of 2018. Lots of screenshots, lots of infographics; lots and lots of awesome info to help you solve some of your biggest event marketing problems.

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Resources Tools Marketing Case Study 22

transcosmos Information Systems

MAY 23, 2016

IT healthcare outsourcing is expected to grow from 2013-2018 with a CAGR of 7.6%. In fact, if you’re looking for tech innovation, outsourcing will guarantee your business’ needs for it. Statista. 31% of IT services have been outsourced, and organizations will continue to do so for the years to come. Whitelane Research.

Infographics 81

Infographics Healthcare Trends Financial 81

ShepHyken

OCTOBER 1, 2018

Ricardo Saltz Gulko Creator of new experiences and design innovation perspectives by Design Decode. Design Decode) “In my view, people in CX and design often use ‘innovation’ as a buzzword – however, I would argue that we need to be more nuanced.”. Infographic: How Customer Service is Evolving in 2018 by Karishma Urs.

Customer Service 17

Customer Service Infographics Employee Experience Customer Service Strategies 17

transcosmos Information Systems

FEBRUARY 5, 2019

With fast-paced innovations in tech, the outsourcing industry is poised to evolve, too. Click to view full infographic in a new tab. If 2015 to 2018 figures (shown above) will be used as basis, as-a-service models will continue to be in demand among businesses. Growth of robotic process automation (RPA). Image source: Statista.

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Infographics Trends Software Technology 91

C3Centricity

SEPTEMBER 3, 2018

Complaints are also a wonderful (free) sources of innovation and renovation ideas. You can see the full Infographic overview below; click on it to see the full-sized original. National ACSI Q1 2018 USA. Find out what your customers are unhappy about and then propose a solution.

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Customer Centricity How To Customer Satisfaction Social Media 168

Customer Guru

JULY 10, 2018

Today, companies are implementing new and innovative ideas to provide exceptional customer experience by using multifarious modes and technologies. The below infographic from Search Engine Journal reveals the number of monthly active users on different platforms. Source: 2014 Global Customer Service Barometer | American Express.

Social Media 115

Social Media Customer Experience Advertising Infographics 115

Ecrion

SEPTEMBER 1, 2020

For example, innovations related to Tesla’s self-driving car is one of the many processes taking place. click to view infographic. Over the past few years, facial recognition has encountered quite a few challenges in 2018. click to view infographic. This will form one of the important AI trends in 2020.

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Trends Infographics Healthcare Technology 105

Circular Edge

JANUARY 23, 2020

but also the new Apps & Tools 9.2.4 – and with the realization that ~87% of JDE customers will be on the latest version by the end this year ( Quest Survey 2018 ), there has never been a better time to take advantage of #ContinuousInnovation with JD Edwards #2020LetsDoThis. JD Edwards Orchestrator Enhancements Infographic.

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Tools Infographics Resources Financial 52

Currency Alliance

FEBRUARY 10, 2020

The infographic below shows the range of categories in which a typical customer spends their disposable income, and the useful data that a supermarket could leverage from partnerships in each category. So unsurprisingly, engagement innovation is taking place – just not evenly across the industry.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52

Grade.us

JANUARY 13, 2020

This blog was on our 2018 list too, and it continues to impress. Another blog that’s back again from 2018, and they’re still fantastic. Check out these recent posts: Using Tools and Assets for Successful Email Campaign Management (with Infographic). The final blog returning from our 2018 list: Mailshake.

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Resources Marketing Tips Infographics 28

C3Centricity

NOVEMBER 21, 2018

Well something is clearly working for Coke; at the end of last month it reported higher-than-expected financial results for Q3 2018. If you’re like me and are fascinated by how change happens, then I’m sure this complete history of marketing Infographic by Hubspot will be of interest. So what do you think?

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Brands Customer Centricity Customer Journeys Consumers 192