2018 Customer Service Strategies Infographics Innovation 
ShepHyken
FEBRUARY 12, 2018
In addition, it includes a great infographic with the history of customer service, from walk-in service (before phones) to where we are today in the digital world. Five Ways to Deliver Excellent Customer Service by Steven MacDonald. Three Innovations and a Challenge by Josh Linkner. The future is now!
ShepHyken
OCTOBER 1, 2018
Here are three great customer service strategies that will work for your employees, too. Creating a better employee experience will result in a better customer experience. Ricardo Saltz Gulko Creator of new experiences and design innovation perspectives by Design Decode. Follow on Twitter: @Hyken.
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