ShepHyken

FEBRUARY 12, 2018

In addition, it includes a great infographic with the history of customer service, from walk-in service (before phones) to where we are today in the digital world. Five Ways to Deliver Excellent Customer Service by Steven MacDonald. You don’t have to have a romanti c relationship with your customer to show them “a little love.”.

Net Promoter Score 78

Net Promoter Score Customer Service Infographics B2C 78

ShepHyken

JANUARY 15, 2018

But, what you may not know is that customers’ expectations have now reached new heights, demanding instant support and fast acting. In order to keep up with the latest trends, it is essential to improve customer experience. If you cannot think of an innovative way to do so – we have the answer. Follow on Twitter: @Hyken.

Customer Service 0

Customer Service Survey Infographics Tips 0

Customer Guru

DECEMBER 13, 2017

Each year, a new wave of technological advancements is introduced to customers. Furthermore, disruptive startups launch innovative products that get adopted by millions of users almost overnight. Companies that are not using technology to connect and interact with their customers are becoming irrelevant for the consumer.

Customer Experience 119

Customer Experience Chief Customer Officer Customer Centricity Infographics 119

ShepHyken

OCTOBER 1, 2018

Creating a better employee experience will result in a better customer experience. Ricardo Saltz Gulko Creator of new experiences and design innovation perspectives by Design Decode. Design Decode) “In my view, people in CX and design often use ‘innovation’ as a buzzword – however, I would argue that we need to be more nuanced.”.

Customer Service 18

Customer Service Infographics Employee Experience Customer Service Strategies 18