Dive in with Self-Service in 2017 for Improved CX
Bold360
JANUARY 5, 2017
Now that 2017 has come, we have to take stock of how we fared in the crazed holiday season. Gartner predicted that while 55% of interactions in 2014 did not require human support, by 2017, 2/3 of all customer service interactions would no longer need a human intermediary.
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