Bold360
JANUARY 5, 2017
As well as you may have planned, surviving this period in which interest soars and your employees and resources are taxed and tested takes a toll and points out where your weak spots still are, and how you have to improve if you want to stay competitive. Swim laps around competitors with intelligent self-service for improved cx.
Eptica
JUNE 15, 2016
Date: Wednesday, June 15, 2016 The 7 components of superior self-service systems. Published on: June 15, 2016. This is putting a major strain on the resources within customer service departments and can lead to lengthening response times, upset customers, lost revenues and rising costs.
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Martin Hill-Wilson
AUGUST 9, 2016
Life’s busy enough with all the dextrous plate spinning entailed in running customer service when it’s primarily resourced through live assistance. Now it’s 2016. For instance, 30% of US consumers have now tried voice self service to get stuff done. The post Self Service Still Less Than 50%?
Tricia Morris
OCTOBER 28, 2015
The goal of self-service is to make things easier for both the customer (to find information) and customer service agents (to deflect information requests from assisted service). Expectations for, and of, self-service are growing at a rapid pace. But making things easier always begins with hard work.
Comm100
JANUARY 14, 2016
In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone. As we enter 2016, it appears that this consumer behavior trend will continue through 2016 and beyond. These days, consumers expect easy access to customer service in every way possible.
SuiteCX
JANUARY 2, 2017
As 2016 rapidly draws to a close, Customer Experience continues to be a “hot topic” on everyone’s agenda, but companies are having trouble making progress. Knowing which segments to focus on helps you better allocate your resources to take actions against these groups and should be the focus of your. marketing strategy.
SuiteCX
JANUARY 2, 2017
As 2016 rapidly draws to a close, Customer Experience continues to be a “hot topic” on everyone’s agenda, but companies are having trouble making progress. Knowing which segments to focus on helps you better allocate your resources to take actions against these groups and should be the focus of your. marketing strategy.
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