article thumbnail

Innovative Customer Service Ideas: Making The Most of Micro

Experience Investigators by 360Connext

We find new ones to showcase all the time, so we wanted to leave you with some of our favorite examples from 2014. More Posts - Website Follow Me: The post Innovative Customer Service Ideas: Making The Most of Micro appeared first on Customer Experience Consulting. It’s an ongoing obsession.

article thumbnail

Three Ways Journey Mapping Can Drive Employee Engagement

SuiteCX

One of the most compelling reasons to conduct a journey mapping exercise is to get various employee representatives around the room, engaging with one another and finding ways to make positive organizational change. Customer Journey Mapping: Three Ways Journey Mapping Can Drive Employee Engagement. days to 22.9

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Hubspot-Dan Lyons saga offers lessons on employee engagement, authenticity and corporate culture

Alida

In a recent article for VentureBeat , Andrew Reid, founder and president of corporate innovation at Vision Critical, steps into the battle between Dan Lyons and Hubspot. Among other things, Lyons’ book claims that Hubspot (and the tech industry in general) suffers from ageism, high employee churn and a lack of real product innovation.

article thumbnail

2014 Customer Champions: Lifting Sights, Visions, and Standards

Think Customers

Since its inception in 2004, the 1to1 Media Customer Champions has grown into a one-of-a-kind awards program that honors and spotlights the individuals responsible for game-changing customer-focused strategies-- a truly unique event that honors the leaders who create innovative change in their organizations. 1to1Media.com/weblog.

article thumbnail

Dow Jones – US Winner of the ORC International Excellence in Employee Engagement Award 2015

Engine Insights

Each year, ORC International celebrates excellence in employee engagement amongst our clients around the world. Winners of ORC’s International Excellence in Employee Engagement Award achieve the highest engagement survey scores relative to external benchmarks. Congratulations on this very well deserved award.”

article thumbnail

Employer Brand Stats You Need to Know

ReviewTrackers

7: Organizations that prioritize employer brand are 130% more likely to see increases in employee engagement. 8: Employee experience is the second most important concern for US employers in 2017, rated as important or very important by 85 percent of executives. times more cash flow per employee, generate 1.4

Brands 123
article thumbnail

Report: Lessons in CX Excellence, 2015

Experience Matters

The report provides insights from 8 finalists in the Temkin Group’s 2014 CX Excellence Awards. Here’s the executive summary: This year, we chose eight organizations as finalists for Temkin Group’s 2014 Customer Experience Excellence Award. This report has rich insights about both B2B and B2C customer experience.

Report 120