Bill Quiseng
MAY 8, 2017
the first to market customer relationship management software solution that pioneered the space 30 years ago and is still innovating today, so he has a bit of a unique perspective on how customer communication has evolved and where it’s heading. Oh, and don’t forget the infamous rolodex, the original CRM. Consistency.
ClearAction
JULY 20, 2023
Non-stop for the past 25 years, technology for experience management and marketing have been super hot since CRM arrived on the scene. Especially in hard times like the 2009 global financial crisis and the 2020 global pandemic, demand for tech skyrocketed. It gobbles up most of the budget along with dedicated staffing to run it.
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Optimove
MARCH 3, 2022
The position of the innovator is one we at Optimove have known very well since the company was founded in 2009 – which makes us a proud member of a small group of companies that paved the way on which the CRM Marketing industry is racing nowadays. We had to adapt and evolve, without a pit stop for a quick breather.
Service Untitled
OCTOBER 25, 2010
From there an organization could concentrate on potential new sales, support, and marketing strategies to retain customers and find new ones. A recent Nielsen survey states that the primary online communication of today is Twitter; its unique visitors have increased 1,382 percent since 2009. Networking.
Hero Digital
APRIL 24, 2020
As marketers, this presents us with a unique opportunity to get vital messaging to consumers, whether around e-commerce, tips for accessing services under these new living circumstances or even potentially life-saving PSAs. “If delivered with a deft hand, this can be a golden opportunity to position a brand.
Customers Rock!
APRIL 14, 2010
A recent report that caught my attention is Watermark Consulting’s 2007-2009 performance analysis, which examines Forrester’s 2007 Customer Experience Index and shows how customer experience leaders outperform laggards in the stock market. Countless reports and case studies have proven this linkage. Be user-friendly.
Gainsight
OCTOBER 23, 2019
If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. In fact, from 2019 to 2024, the customer success platforms market is projected to grow from $854 million to a staggering $2.66
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