Customer Guru

FEBRUARY 23, 2018

When Zoona was first launched in Zambia in 2009, there was a post office and money transfer service called Swift Cash, but it used to have very long queues and high charges. We have invested in a good analytics system that enables us to look deep into transactions of data for a better understanding of our customers and agents.

Groups 112

Groups Marketing Customer Experience Financial 112

Waypoint Group

OCTOBER 17, 2019

Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. The insights gained from TopBox’s visualizations, reporting, and analytics make customer concerns clear, enabling CSMs to focus on what’s most important to the customer for better, more productive customer meetings. Reciprocity, Inc.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

C Space

JULY 7, 2020

33% of CMOs now cite brand strategy as their most vital strategic capability, surpassing analytics in importance. Michael Leavitt, who also served as the US secretary of Health and Human Services from 2005 to 2009. For now, the School will be referred to as City’s Business School while consultations about a new name are set in motion.

Brands 52

Brands Policies Hospitality Advertising 52

AWS Machine Learning

AUGUST 26, 2022

In the final phase of the process, the extracted and validated data is sent to downstream systems for further storage, processing, or data analytics. Refer to our GitHub repository for the full code sample. For more information, refer to Textract Response Parser and Textractor. Extract data from a mortgage note.

Training 86

Training Banking Data Examples 86

Customer Bliss

AUGUST 2, 2016

“We had a very disconnected references team that worked with customers too,” remembers Jeb. Between 2004 and 2009, there was a gradual evolution in what Oracle did with customer feedback. Why is that funny or ironic? It was an Oracle product. Thankfully for Jeb and his team, it’s long since gone.

Chief Customer Officer 100

Chief Customer Officer Customer Experience Feedback Leadership 100

NobelBiz

APRIL 9, 2024

Call center compliance refers to the adherence to laws, regulations, and standards governing the operations of call centers. Leveraging AI Speech Analytics Tools: AI-powered speech analytics tools enable call centers to analyze and interpret customer interactions, identify compliance risks, and improve agent performance.

Call Center 104

Call Center Healthcare Contact Center Financial 104

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. They’ll naturally want to refer others to your brand and buy more as your brand stands out in customer experience excellence (i.e. issue prevention).

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

AWS Machine Learning

JANUARY 30, 2023

From image and speech recognition to natural language processing and predictive analytics, ML models have been applied to a wide range of problems. Billable time refers to the absolute wall-clock time. For the NYC taxi data, we use the yellow trip taxi records from 2009–2022. 1 5329 5414 0.937 0.947 65.6 2 3175 3294 0.94

Training 81

Training Multi-Channel Metrics Data 81

Qualtrics

NOVEMBER 11, 2019

Prior to Qualtrics, I was a Senior Consultant in Deloitte’s Strategy and Analytics practice. I retired in 2009 and was an entrepreneur and author before coming to the mighty Qualtrics. To make it worth their while, try to give them the incentive to help you (buy them lunch, let them refer you, help them with something etc).

Tips 30

Tips Leadership Consulting Connections 30

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The services include customer engagement , immersive virtualization technologies, analytics, and blockchain. Founded in: 2009.

Company 10

Company Software Financial Tools 10

Wired and Dangerous

MAY 26, 2021

Canada ratified the agreement in 2009 but has since denounced it. Talks in Kinshasa, in the Democratic Republic of the Congo in May 2009 over this new framework governing the use of Nile waters failed after Egypt refused to sign the deal. As of October 2018, there are 74 parties to ITTA3.

Government 91

Government Airlines Healthcare Policies 91