SurveyGizmo

MAY 20, 2021

While Alchemer has powerful built-in reporting features that are easy to use and present for most online surveys, NPS survey, and employee satisfaction surveys, when it comes to in-depth statistical analysis most researchers consider SPSS the best-in-class solution. . and was later acquired by IBM in 2009. . What is SPSS?

Analysis 98

Analysis Survey Data Government 98

ShepHyken

JULY 11, 2022

Implement These 5 Customer Experience Analytics to Upgrade Your Call Center by Emily Gregor. Aircall) Data used in customer experience analytics can be drawn from any interaction between an organization and its customers. The ones you want are about the customer and include CSAT, NPS, CES, CLV, and more. That’s marketing and CX.

Customer Service 24

Customer Service Average Handle Time Metrics Social Media 24

Gainsight

OCTOBER 23, 2019

If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. I started the task of researching each vendor, ready to categorize the solutions for each reference. CSAT/Feedback/NPS.

Software 60

Software Customer Success Tools Customer Centricity 60

Waypoint Group

OCTOBER 17, 2019

Founded in 2009 by Ken Lynch, Reciprocity is based in San Francisco. According to Paul, “Anybody can run an NPS survey, but NPS’s weakness is that it’s made for consumer companies. Paul continued: “This isn’t about NPS. Reciprocity strengthens customer relationships while increasing CSM team productivity by 50%+.

Customer Engagement 40

Customer Engagement B2B Engagement NPS 40

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. For instance, if NPS® is above a certain threshold or average ratings are in a certain range, then managers’ interpretation is there’s no effort needed from them. issue prevention).

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62