CX University

APRIL 2, 2024

Pink (2009) states that when employees have a purpose in their work, are provided with opportunities to develop mastery in what they do, and have autonomy, they will be engaged. These employees took a stand because of the failure of leadership. How frequently do we observe reluctance from leadership to back these endeavors?

Strategy 52

Strategy Financial Leadership Apparel 52

ClearAction

NOVEMBER 13, 2014

MO professionals’ career paths sometimes originate in Finance, IT, Sales Operations and other analytical or process-oriented roles. By 2009, other marketing studies began to incorporate questions about MO. Part II covers Marketing Technology and Marketing Operations References.

Marketing 62

Marketing Study Government Analytics 62

Gainsight

OCTOBER 23, 2019

If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. I started the task of researching each vendor, ready to categorize the solutions for each reference. But, something didn’t add up.

Software 60

Software Customer Success Tools Customer Centricity 60

C Space

JULY 7, 2020

So we made the decision to keep on telling the stories of inspiring brand leadership and strategy amid the latest crises in an anxious world. 33% of CMOs now cite brand strategy as their most vital strategic capability, surpassing analytics in importance.

Brands 52

Brands Policies Hospitality Advertising 52

Customer Bliss

AUGUST 2, 2016

“We had a very disconnected references team that worked with customers too,” remembers Jeb. Between 2004 and 2009, there was a gradual evolution in what Oracle did with customer feedback. across silos, or what I call “One-Company Leadership”). The Oracle leadership team does this quarterly.

Chief Customer Officer 100

Chief Customer Officer Customer Experience Feedback Leadership 100

ClearAction

NOVEMBER 16, 2023

Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. Evidently, senior leadership teams and boards of directors are unaccustomed to using VoC to navigate shifting market needs. issue prevention).

Voice of Customer 62

Voice of Customer B2B Leadership Effort Score 62

Qualtrics

NOVEMBER 11, 2019

Prior to Qualtrics, I was a Senior Consultant in Deloitte’s Strategy and Analytics practice. Dave Dequeljoe (DD): I’m Dave Dequeljoe, Leadership Development. I retired in 2009 and was an entrepreneur and author before coming to the mighty Qualtrics. in Operation Iraqi Freedom.

Tips 30

Tips Leadership Consulting Connections 30