Helen Dewdney
FEBRUARY 28, 2020
Royal Mail was privatised in 2013 and wants to be seen as working to keep costs down for consumers and making service improvements. But it needs to do a lot more work, listen to consumers and stop repeating mistakes and wasting money! Ridiculous, and shows just how poor the leadership at Royal Mail is. rise on previous year.
Alida
DECEMBER 15, 2016
Between 2009 and 2013, annual hospital deals have increased 14 percent. In 2013, the average M&A deal was valued at $224 million —a significant jump from 2007’s $42 million. The reality, however, is that mergers don’t necessarily improve patient care or lower costs for consumers. The Affordable Care Act in the U.S.,
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Retently
MARCH 23, 2023
In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback. Consumer-focused banks reported an average Net Promoter Score in the 30s, indicating positive sentiment and overall satisfaction with the industry.
ijgolding
MAY 21, 2018
Many businesses could rely almost entirely on their brand name – believing that they had embedded themselves in the hearts of consumers, they could sit back and watch the money pouring in. A brand that firmly established itself in the minds of consumers around the world, is no more.
ReviewTrackers
MAY 17, 2019
FTC found AmeriFreight in violation of the guidelines it set in 2009, on the use of endorsements and testimonials in advertising. In 2013, New York regulators cracked down on 19 companies caught faking online reviews. It is now clear that these rules apply to online reviews for local businesses as well.”.
ijgolding
NOVEMBER 28, 2014
Every time I share the video, it reminds me of the power the consumer has at their disposal in the digital world we live in. The threat of consumers taking ‘matters into their own hands’ has not appeared to change the way organisations behave. I genuinely hope this does not happen.
transcosmos Information Systems
FEBRUARY 13, 2018
Lafley was the CEO of multinational consumer goods company, Procter & Gamble , from 2000 to 2009 and from 2013 to 2015. Alan George “A.G.” Lafley cared so much for P&G customers that he wanted P&G products to build on their personal lives and experiences.
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