ShepHyken

MAY 31, 2017

I’m often asked, “How many people in an organization does it take to create a culture focused on Customer Amazement?” Usually it’s at the top with leadership. I wrote about this in my book The Cult of the Customer (Wiley 2008), and the example I used was that of an airline employee. The short answer is: all of them.

Airlines 82

Airlines Customer Focused Customer Service Training Culture 82

Customer Bliss

JULY 18, 2017

Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. Prior to these roles, Lillie held several leadership roles in the U.S. That’s this episode. About Brian. The CIO to CCO transition.

Chief Customer Officer 131

Chief Customer Officer Customer Care Metrics Innovation 131

CX Journey

MARCH 8, 2016

While a "great place to work" might be in the eye of the beholder, I have my thoughts on what drives a great employee experience and what comprises an employee-centric culture. It impacts employee satisfaction, engagement, and retention. Employee experience on its own is an important area on which every company should focus.

Employee Experience 80

Employee Experience ROI Study Consulting 80

West Monroe

DECEMBER 11, 2022

During the 2008 downturn, Forbes columnist Tim Bajarin asked Intel’s CEO what the company would do given the economic reversal. Fortunately, today’s financial institutions are better positioned to make these investments than in 2008, largely because banks are more prepared than they were during the Great Recession.

Banking 52

Banking Marketing Self Service Financial 52

CX University

MARCH 22, 2018

CX is not a tool; it is a creed, a creed that McKinsey asserts “…require organizations to make cultural changes and to rewire themselves operationally and financially.” How can we create a unified cultural and operational change at the highest level? You should not be engaged in trying to build a case for support.

Customer Experience 66

Customer Experience Customer Centricity Ecommerce e-support 66

Chattermill

MAY 12, 2019

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer success. Delivering Happiness underscores the importance of strong company culture, that making employees and colleagues happy will lead to higher engagement and better customer satisfaction.

Customer Experience Professionals 56

Customer Experience Professionals Customer Experience Hotels Net Promoter Score 56

Brandwatch CX

JANUARY 28, 2019

We then ranked them by our influencer score, which measures an account’s ability to generate engagement and amplify their message. This score only includes genuine engagement. Parliamentary Role: Shadow Culture Secretary. He’s also been using the platform since 2008, so he knows what he’s doing.

Social Media 87

Social Media Tools Policies Meeting 87

Michel Falcon Experience

MARCH 23, 2023

Welcome to the People-First Culture Podcast with me, Michel Falcon, where I share lessons I’ve learned and those of others on how to build a more purposeful business and career. Welcome to the People-First Culture Podcast. I learned how to run meetings in about 2008, but of course, things change, things evolve.

Meeting 60

Meeting How To Culture Video 60

CX University

APRIL 26, 2018

They replace the top-down hegemonic system most enterprises still use, replacing the traditional schema with a new way of distributing real authority that instills adaptiveness and employee engagement in the fabric of an organization. The need to innovate, to maintain an engaged, productive workforce, and to adapt constantly, are very real.

Customer Experience 74

Customer Experience Government Policies Innovation 74

West Monroe

JANUARY 25, 2022

The generational sea change is here and will rewrite the rules on customer engagement. Despite the dominant trends toward digital, banks must reckon with the resonant, in-person engagement points for bank customers. Build a mutually understood data culture. Taking action. Taking action. Develop a digital operating model.

Banking 52

Banking Financial Trends Multi-Channel 52

ijgolding

JUNE 25, 2017

During the last seven months, I have covered everything from making customer experience (CX) a priority for everyone; to CX frameworks; to knowing how it feels to be a customer and an employee; to engaging your people in CX activity; to CX strategy; to the importance of communication. The initiative was officially launched in 2008.

Customer Centricity 128

Customer Centricity Culture Customer Experience Professionals Case Study 128

Kustomer

NOVEMBER 12, 2020

Breaking that cycle can be done through engaging with the team, learning from the team and pulling from their skill set. I think I’ve fallen into a technical support role and leadership role kind of by accident, but that’s kind of life too. And this is back in 2008, 2007, and YouTube was only a year old.

Data 52

Data Tools Innovation Video 52

Magellan Solutions

JULY 5, 2021

Hence, their main tagline is “ We put culture in the forefront ”. Passion – We protect our Culture: We deliver from our “core” – Truly amazing people. Big Outsource is a BPO company that offers assistance from Customer Engagement to Multimedia and Creative service. Big Outsource. East Joint Marketing Solutions.

Call Center 40

Call Center Company Omni-Channel e-support 40

SmartKarrot

APRIL 13, 2020

Their belief in the ‘creativity’ of their engineers and the ‘culture’ of their organization proved to be productive in creating multiple products and apps for agents, managers, end customers, and developers. The ‘haven for programmers’ – GitHub has been providing its services through a SaaS model since 2008. Engineering.

Company 19

Company Software Analytics Sales 19

Bold360

DECEMBER 1, 2016

Under his leadership at Dupray , he has managed to expand the brand to 6 countries and to increase website traffic by over 5000%. Providing a great customer experience is first a function of culture. When the culture supports providing a great customer experience, then the software is very helpful. Matthew Mercuri. Dupraysteam.

Software 40

Software Customer Experience Company CRM 40