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How to Create Unbreakable Brand Loyalty through Emotional Connection

Beyond Philosophy

In 2005, my fieldwork revealed 20 emotions that drive or destroy value in a Customer Experience. You should also measure the effects of the emotions you choose. The post How to Create Unbreakable Brand Loyalty through Emotional Connection appeared first on Beyond Philosophy. To see specifics, refer to the graphic below.)

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How Leading Brands Use Emotional Experience in Their Marketing Strategies

Feedbackly

If brands need to step up their game in serving their customers better, they need to look at ways to connect with their clientele at a deeper and more meaningful level. How Bentley Helped Its Customers Pick the Perfect Car In 2005, Bentley came up with an emotion recognition app to offer a highly personalized service to its wealthy clientele.

Brands 52
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The Solution to Workplace Sexual Harassment is Institutional Courage

Enalyzer

The Center for American Progress divided sexual harassment charges from 2005-2015 by industry. percent of sexual harassment claims filed to the EEOC from 2005 to 2015. YOU CAN’T CHANGE WHAT YOU DON’T MEASURE. MEASURE SEXUAL HARASSMENT IN YOUR WORKPLACE ACCURATELY. percent of claims. view survey. Interested?

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Remembering the extraordinary life of Dr. Henk F. Moed (1951-2021)

Clarivate

His deep knowledge of and insights into bibliometrics and his sound understanding of the need for practical applications of research performance measurement was second to none. He was an enthusiastic hockey player; he loved running and took immense pleasure in traveling and connecting with people. In 1999, Henk received the Derek J.

Handbook 105
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B2B Industry Culture: What Should You Do for Business Success?

Daniel Group

Since 2005, The Daniel Group has partnered with B2B clients to improve their customer experiences. A positive culture is critical to delivering great CX, as well as delivering on other performance measures. In my next blog, I will discuss the connection between CX and EX and outline why it is critical to focus on both.

Culture 52
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Leveraging NPS to Drive Revenue and ROI

SurveySensum

This small case study shows that when companies move beyond the traditional customer satisfaction metric and rigorously measure NPS , they can find ways to make customers happier, which, in turn, can lead to increased revenue. Yet most businesses struggle to move beyond measuring their NPS. NPS can be a big help here.

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Why US Companies Should Probably Never Outsoure Call Center Philippines Again, But They Do

Magellan Solutions

The contact center services Philippines boasts the latest technology when it comes to internet connectivity, telecommunications, data security and IT infrastructure. Magellan Solutions have received the following for over 18 years of call centre services philippines : ISO/IEC 27001:2005 Certification . HIPAA Compliance.