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Why is (micro-) Segmentation the Most Critical Ingredient in Retaining Your Customers?

Optimove

and this is where we say that, actually, scaling segmentation isn’t such a headache, if you got the right technology, ahem ahem). So, would presenting a different offer to small groups of consumers with similar attributes generate more uplift than sending the same offer to all consumers? From a Wince to Delight.

Groups 87
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Guest Blog: Becoming a Blockbuster?

ShepHyken

It’s important to stay up to date on new technology and trends in order to keep your customers and attract new ones. . Back in 2004, Blockbuster had 60,000 employees, 9,000 stores and appeared invincible. As a result, it dismissed the new iPhone as a “mere consumer toy.” Are you playing by your rules, or by theirs?

Retail 79
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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Businesses must keep their eyes on the sky and their ears to the ground when it comes to this world’s rapidly changing trends, themes, and pulse, but must never neglect the lifestyles, attitudes, technological aptitude, and the overall customer service expectations of their clients according to generational differences.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Businesses must keep their eyes on the sky and their ears to the ground when it comes to this world’s rapidly changing trends, themes, and pulse, but must never neglect the lifestyles, attitudes, technological aptitude, and the overall customer service expectations of their clients according to generational differences.

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The Evolving Food Delivery Market

NetBase

Consumers are embracing the Evolving Food Delivery Market – especially as COVID-19 continues to spread. Today’s fast-paced society requires businesses to constantly evolve in order to meet the demands of consumers. Consumers are a feisty bunch after all – and that can spin either way. A Basket Full of Success.

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We are proud of this state-of-the-art agreement.

Wired and Dangerous

The Consumer Contact Centre provides provincial information and services through toll free calling on matters that deal with tenant and landlord and consumer protection legislation. The original letting in the present case was for a period of two years.

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Beyond the Hotel: Earning Guest Loyalty with Hospitality Tech

Currency Alliance

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. As one example, StayNTouch, a property management system vendor, claims its mobile check-in technology enabled the Fontainebleu Hotel to profitably and significantly increase upsales of late checkouts. But there is a bigger story.

Hotels 40