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How to Select the Right Customer Support Channels for Your Company

GlowTouch

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How to Select the Right Customer Support Channels for Your Company. How to Approach Customer Support. Social Media Support. Like the other channels on the list, there are a few cons to social media support.

Company 52
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How to Train an Elite, Efficient, Effective Support Team

GlowTouch

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How to Train an Elite, Efficient, Effective Support Team. Customer support plays a vital role in determining how users perceive your business and if they want to remain loyal to your brand. Importance of Customer Support Training.

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5 Key Customer Support Trends for 2020 and Beyond

GlowTouch

The fact is, more and more consumers are becoming familiar with video conferencing technology — and sooner or later they’ll expect companies to offer face-to-face chat as a support option. Increased Emphasis on Social Media. How to Select the Right Customer Support Channels for Your Company. About GlowTouch.

Trends 52
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Customer Service Trends for 2021

GlowTouch

Support through social media: this channel is not just how consumers talk about the organization; it is a means of talking to the organization and part of a broader strategy of making communications easy and providing the channels your customers prefer. How to Select the Right Customer Support Channels for Your Company.

Trends 52
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5 Ways to Increase the Productivity of Your Customer Support Team

GlowTouch

But how can you increase your customer support team’s productivity without jeopardizing the quality of support? Responding to a call while commenting on social media posts are common tasks in customer support. Knowing how to deliver support through chat or email differs from social media.

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What a Customer First Strategy Is (And what it’s not!)

C3Centricity

This is why I decided to take the four other qualities mentioned and see how they influence the adoption of such a culture within an organisation. We are all aware that when we visit a website, buy something online, or post on social media, we are being tracked. OK, so I’m not talking about the 2002 Minority Report.

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Top 20 Customer Service Experts to Follow on Twitter Right Now

Comm100

His Twitter explores the connection between customer service and technology, and is jam-packed with useful customer service resources. Flavio Martins is COO at DigiCert, and author of the book ating customer service delivery,” which his Twitter posts back through their examination of customer service and technology. KateNasser.