GlowTouch

APRIL 28, 2022

The center also houses several conference rooms, smaller meeting rooms, and training classrooms and integrates state-of-the-art technology and Contact-Center-as-a-Service (CCaaS) applications. This location is PCI-compliant and has just completed a SOC 2 examination report on the organization’s controls relevant to security.

Contact Center 52

Contact Center Transportation Omni-Channel Conference 52

GlowTouch

JULY 27, 2021

This recognition by Everest Group emphasizes the importance of CXM to companies as they deliver seamless customer experiences.” Along with contact center agents and supervisors, there are also software engineers and full-stack web developers who provide outsourced technology services.

Contact Center 59

Contact Center Groups Customer Experience Management Innovation 59

GlowTouch

FEBRUARY 2, 2022

From its inception, GlowTouch has grown into a global enterprise with seven contact center locations and thousands of agents who support clients in varying industries worldwide while cultivating its brand as The Uncommon BPO TM. “It GlowTouch was launched as a software development company, and that continues today.

Contact Center 52

Contact Center Hospitality Customer Retention Omni-Channel 52

GlowTouch

JUNE 21, 2021

Contact center agents are the ‘faces’ of the clients because, for the end user, the person on the other end of the phone or chat or email represents the brand. We were an early adopter in live chat, initiating the channel in 2002. Company Email. Company Name. For more information, check out our Privacy Policy.

Customer Care 52

Customer Care Self Service First Call Resolution Social Media 52

GlowTouch

MARCH 2, 2022

Company Recognized for Excellence in Customer Service. Bronze in the category of Contact Center/Customer Service Outsourcing Provider of the Year. The Gold award was in recognition of the company’s global response to the COVID pandemic and the impact that this had, and continues to have, on client operations.

Contact Center 52

Contact Center Omni-Channel Conference Sales 52

GlowTouch

MARCH 2, 2022

Company Recognized for Excellence in Customer Service. The Gold award was in recognition of the company’s global response to the COVID pandemic and the impact that this had, and continues to have, on client operations. These awards are a tribute to their efforts and to the spirit of serving the customer that defines this company.”

Contact Center 52

Contact Center Omni-Channel Conference Sales 52

GlowTouch

OCTOBER 16, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How to Select the Right Customer Support Channels for Your Company. Business reviews and company ratings are incredible indicators for addressing areas of concern and improving the customer experience. Customer Support Channels.

Company 52

Company Social Media How To Chatbots 52

GlowTouch

JULY 27, 2020

July 29, 2020) – GlowTouch Technologies , an emerging leader in global contact center and technology outsourcing solutions, announces the addition of new executives to support company growth and expansion. This is a very exciting time for our company!” FOR IMMEDIATE RELEASE. LOUISVILLE, Ky. Vidya exclaims. “We

Technology 52

Technology Contact Center Sales Industry 52

GlowTouch

AUGUST 17, 2021

August 17, 2021 (Newswire.com) – GlowTouch LLC , a global Business Process Outsourcing (BPO) company based in Louisville, KY, is donating 30 beds to the ICU at Wenlock District Hospital in Mangalore, India. ” About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002.

Hospitality 52

Hospitality Contact Center Technology Groups 52

GlowTouch

OCTOBER 27, 2021

October 27, 2021 (Newswire.com) – GlowTouch LLC , a global Business Process Outsourcing (BPO) services provider based in Louisville, KY, announced today that the company has now joined the DoD’s Military Spouse Employment Partnership. PRESS RELEASE OCT 27, 2021, 09:00 EDT LOUISVILLE, Ky.,

Contact Center 52

Contact Center Omni-Channel Connections Groups 52

GlowTouch

FEBRUARY 18, 2022

IAOP Cites Company as a “Rising Star” & GISA “Company to Watch”. The company was named as a Rising Star following another year of significant growth, including the addition of several new clients and the opening of additional operating sites. “Congratulations on being included among the very best in the world.”

Contact Center 52

Contact Center Effort Score Social Media Knowledge Base 52

GlowTouch

AUGUST 20, 2021

This latest recognition drills down to a more granular level and speaks to a vital aspect of the company’s business model as The Uncommon BPO TM. ” In this partnership, the GlowTouch client achieved a ten-fold increase in per-contact sales, along with improvements in first-call resolution (FCR) and customer satisfaction (CSAT).

First Call Resolution 52

First Call Resolution Contact Center Social Media Knowledge Base 52

GlowTouch

MARCH 28, 2019

March 28, 2019 (Louisville, KY) – GlowTouch, a leading provider of contact center, business processing, and technology outsourcing solutions, announces a grant of $10,000 to state and international charities. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world.

Contact Center 40

Contact Center Return on Investment Omni-Channel Government 40

GlowTouch

OCTOBER 4, 2021

“It’s a tremendous honor for the company and our staff who invested countless hours in upholding the corporate motto of Putting People First,” said Vidya Ravichandran, GlowTouch President and Founder. GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002. ” About GlowTouch.

Contact Center 52

Contact Center Hospitality Omni-Channel Conference 52

GlowTouch

AUGUST 19, 2019

August 19, 2019 (Louisville, KY) – GlowTouch, a leading provider of contact center, business processing (BPO), and technology outsourcing solutions, has officially become certified by The Women’s Business Enterprise National Council (WBENC), a national advocacy organization for women entrepreneurs. About GlowTouch.

Return on Investment 40

Return on Investment Contact Center Omni-Channel Industry 40

GlowTouch

SEPTEMBER 22, 2020

Finding good people is a major task for BPOs, particularly in manning contact centers, and a focused effort requires more than reviewing resumes and conducting interviews. The challenge for outsourcing companies is to map position needs to individual strengths and backgrounds. The search is. About GlowTouch. Tonya Morgan.

Contact Center 52

Contact Center Return on Investment Omni-Channel Sales 52

GlowTouch

SEPTEMBER 6, 2019

GlowTouch President and Founder Vidya Ravichandran, who started the company 17 years ago, stated, “We’re proud to be part of the WBENC family, because their mission to fuel economic growth globally by identifying, certifying, and facilitating the development of women business enterprises is parallel to our corporate stance of putting people first.

Conference 40

Conference Contact Center First Call Resolution Return on Investment 40

GlowTouch

JUNE 11, 2019

GlowTouch at Largest Industry Trade Show: Customer Contact Week (CCW) Las Vegas. CCW is the world’s largest customer contact event, and GlowTouch will be at Booth #1311, as CCW marks its 20-year anniversary. In support of our communities, company executives will invite CCW booth visitors to spin the Wheel of Giving. June 24-28.

Industry 40

Industry Contact Center Return on Investment Omni-Channel 40

GlowTouch

DECEMBER 10, 2020

The brick and mortar contact center will not go away; organizations insist on personnel being in a central location. Finally, most of these trends have come from the perspective of service agents within a contact center either troubleshooting customer issues or answering questions. About GlowTouch. Tonya Morgan.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

OCTOBER 15, 2020

High turnover is among the most expensive burdens that a company can bear. Companies retain the institutional knowledge acquired over time. Employees appreciate companies who invest in their career development; such programs are good examples of how loyalty works as a two-way street. Reduced Employee Turnover. About GlowTouch.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

NOVEMBER 6, 2020

It’s among the reasons that companies hire Customer Success Managers before hiring salespeople. As a contact center outsourcing provider, our mindset is one of ensuring outcomes. GlowTouch provides outstanding contact center and technology outsourcing solutions to clients around the world. About GlowTouch.

Sales 52

Sales Ecommerce Contact Center Return on Investment 52

GlowTouch

OCTOBER 16, 2020

Too many companies focus more on the former than on the latter, which is a serious mistake. You can count on GlowTouch for quality contact center solutions that make customer service a feature of your brand. Contact us for more information, and let’s discuss how we can help you. About GlowTouch. Tonya Morgan.

Training 52

Training How To Contact Center Return on Investment 52

COPC

MARCH 24, 2020

a global consulting firm that helps companies improve operations to optimize the customer experience, announces the immediate virtualization of consulting, training, certification and Vendor Management Organization (VMO) services. has a global understanding of the monumental and complex challenges companies are scrambling to overcome.

Consulting 40

Consulting Training Call Center Travel 40

GlowTouch

SEPTEMBER 22, 2020

The ‘experience’ speaks to all contact that people have with a product or service, from discovery to purchase to after-care and beyond. It is something we are attuned to daily as a BPO handling customer service for companies in a wide array of industries. How to Select the Right Customer Support Channels for Your Company.

Return on Investment 52

Return on Investment Contact Center Omni-Channel Touchpoint 52

GlowTouch

AUGUST 26, 2020

That’s a common question that companies face, no matter the industry. These and several other steps are often difficult to implement and could put a major strain on your company’s resources. Besides multilingual support, think of some other benefits that an experienced outsourcing partner could offer to your company.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

MAY 24, 2021

Outsourcing is a strategic way for a company to ensure reduced cost due to economies of scale, access to expertise/world-class skills, and increased productivity. It is important to know that the size of a company does not dictate its outsourcing benefits. Business knowledge is the greatest strategic asset of any company.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52

GlowTouch

AUGUST 13, 2020

Impact sourcing is a business strategy that not only helps companies to grow but also provides stable employment to disadvantaged areas, populations, and demographics. This type of impact sourcing can have positive effects on both the individual women that come onboard, and the company. Increased cost savings.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

APRIL 16, 2021

Companies in this space are influencing their own success, and customer service is among the key components. But the results are very beneficial to companies that put in the effort. Service going digital is a natural fit for SaaS companies for practical reasons. Post-sale proactivity works wonders. About GlowTouch.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JULY 10, 2020

As customer expectations have changed and grown more demanding, companies have struggled to keep pace by adding new service options to their catalog. Now it’s very common for a company to offer customer support via several channels, such as email, text, phone, and chat. Out of those, chat is the newest support channel.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

JULY 6, 2020

It is an innovative business model that holds companies accountable for improving society, the environment, employees, and customers. How companies are perceived plays a large role in their long-term success. How companies are perceived plays a large role in their long-term success. A brand’s reputation is everything.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

GlowTouch

APRIL 24, 2020

This article will discuss 7 key factors to take into account when deciding on a customer support solution that will work for your company. For example, imagine that a company’s call volume is projected to increase by 50% during peak season. Nevertheless, customer support may not be one of the core competencies of your company.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JUNE 18, 2020

The quality and consistency of any company’s workforce plays a key role in the success of its operations. By investing in employees with great potential upfront, companies are in position to reap the rewards of their conscientious efforts for many years to come. Lower Attrition Rate. How would you feel at that moment? In the U.S.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

APRIL 28, 2020

Mankind’s collective experience during the COVID-19 pandemic will no doubt play a large role in what consumers expect from support departments, and how companies meet or exceed those expectations. In response to COVID-19’s effect on the market, many companies are already transitioning away from customer support over the telephone.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

JULY 13, 2020

Any operations manager in a customer support center will say that support tickets are one of the biggest cost variables that a company must face, in terms of both volume and duration. Such a page likely would not require a huge expenditure of resources but would greatly reduce the number of inbound support calls to your center.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52

GlowTouch

MARCH 1, 2021

They’re already functional in San Francisco and other companies are working on similar models. AV technology is now road-tested and approved but as several companies develop AV ride-hailing, they’ll likely become widely available and advance quickly. To learn exactly how we can help, contact us today!

Connections 52

Connections Consumers Entertainment Travel 52

GlowTouch

JUNE 26, 2020

It’s no secret customer service plays a crucial role in your company’s success. Sure, you know your customer support team will essentially align with your company’s mission but it’s also necessary to understand their individual purpose and what inspires them to come into work every day. About GlowTouch.

Return on Investment 52

Return on Investment Customers Meeting Feedback 52

GlowTouch

JUNE 12, 2020

And the complexity to which companies allow it may vary from team to team. We have used our experience with different companies to boost productivity without compromising quality. If you’d like to learn more about our wide range of solutions, contact us today. About GlowTouch. Tonya Morgan.

Social Media 52

Social Media Omni-Channel Return on Investment Training 52