2002 Company Contact Center Customer Care 
GlowTouch
JUNE 21, 2021
Customer Care. Communicate with your customers through their preferred channel: chat, voice/IVR, email, social media, SMS, Facebook Messenger, in-app messaging, and web self-service. . We were an early adopter in live chat, initiating the channel in 2002. Company Email. Company Name. First Name.
GlowTouch
JULY 26, 2021
July 26, 2021 (Newswire.com) – GlowTouch LLC , a global Business Process Outsourcing (BPO) company based in Louisville, KY, has expanded its footprint into the Dominican Republic with plans to develop its presence in Latin America further. Founded in 2002, its 2,300+ employees deliver operational excellence with high-touch engagement.
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GlowTouch
FEBRUARY 2, 2022
From its inception, GlowTouch has grown into a global enterprise with seven contact center locations and thousands of agents who support clients in varying industries worldwide while cultivating its brand as The Uncommon BPO TM. “It GlowTouch was launched as a software development company, and that continues today.
GlowTouch
APRIL 28, 2022
The center also houses several conference rooms, smaller meeting rooms, and training classrooms and integrates state-of-the-art technology and Contact-Center-as-a-Service (CCaaS) applications. An inviting office atmosphere is conducive to providing the high-quality customer care that our clients expect.”
GlowTouch
JULY 27, 2021
Newest member ranked alongside the industry’s most innovative and well-established customer experience management solution providers LOUISVILLE, Ky., This recognition by Everest Group emphasizes the importance of CXM to companies as they deliver seamless customer experiences.”
GlowTouch
DECEMBER 10, 2020
Did you know… that one of the fastest-growing career fields is Customer Success Manager? This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. By necessity, most organizations had to adopt some measure of working from home.
GlowTouch
SEPTEMBER 6, 2019
GlowTouch has deep expertise in customer care and technical support. On average our clients see a 177% ROI on every dollar they spend with us and a consistent increase in first call resolution and customer satisfaction. GlowTouch to Attend Women’s Business Enterprise Strategic Conference in Tucson, AZ in September.
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