BirdEye

MAY 17, 2023

Your vision would be something like “to be among the healthiest adults in every metric of strength and well-being.” Ever since the release of the iPod in 2001, Apple has been redefining the role of electronics in our lives. Look no further. Apple’s ingenious product line embodies its commitment to introducing revolutionary solutions.

Examples 98

Examples Innovation Sports Social Media 98

Gainsight

OCTOBER 19, 2018

While some may think of Terminator, HAL from Odyssey 2001, or Data on Star Trek, the products of data science have very realistic uses and are deeply embedded in our everyday lives. Paint a picture for your C-suite by tying your data science investments to specific company metrics.

Customer Success 100

Customer Success Data Strategy Analysis 100

TechSee

DECEMBER 5, 2017

Founded in 2001, Fonolo’s cloud-based call center solutions provide companies with visual dialing and virtual queuing services. We have also seen an uplift in almost all of our success metrics along the customer journey.”. Enchant is full of well thought out features, saving us time and stress.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

CX University

FEBRUARY 6, 2018

When the Census was taken in 2001, businesses with fewer than 500 employees contributed more than half of GDP (50.5%). Produce 44.5% of GDP (US Census, 2010). But I am concerned. Small businesses are losing ground to larger corporations – not in employment, but in revenues.

Customer Experience 71

Customer Experience Feedback Customer Centricity Loyalty 71

CustomerSuccessBox

JUNE 7, 2022

Additionally, according to Statistica, IKEA has seen year over year growth since 2001, except in FY2020 as the pandemic affected retail. Q: Who should be responsible for managing ‘churn’ in a firm? According to financial statements and releases from the IKEA website, in FY20, they closed over $39B in Revenues and netted over $1.7B in profits.

Management 52

Management How To Strategy Customer Success 52

LiveChat

SEPTEMBER 15, 2017

Instead, we rely on the background from competitors and metrics from our campaigns. In 2001, American scholar Nassim Nicholas Taleb advanced the black swan theory in his book Fooled by Randomness: The Hidden Role of Chance in Life and in the Markets. More often than not, we marketers are rationalists.

Marketing 39

Marketing How To Airlines Strategy 39

Kustomer

FEBRUARY 29, 2024

Reporting & Analytics Robust reporting and analytics provide valuable insights into customer service performance, enabling businesses to track metrics, identify trends, and make data-driven decisions to improve performance. Originating in 2001, Kayako emerged during a time when customer support tools were often cumbersome and ineffective.

e-support 52

e-support Feedback Multi-Channel Self Service 52

Customer Interactions

JULY 17, 2014

The date September 11, 2001 is not only a day that lives in infamy, it represents the high water mark for the corporate security industry. Developing meaningful metrics of success to support the business case for sustained or increased investment in security is a universal challenge.

Return on Investment 32

Return on Investment Exercises ROI Metrics 32

Centercode

OCTOBER 22, 2019

I joined Centercode at the same time as the founders, and I helped create the services side of the business back in 2001. Using consistent metrics. Program Manager. How long have you been at Centercode? What’s your favorite album to listen to while you’re working? If so, what have you been playing lately? Ser Pounce.

Meeting 58

Meeting Management Survey Tips 58

Amity

NOVEMBER 25, 2014

By early 2001, we had enough customers that we realized we needed someone to help manage the customer base. Prove that product adoption is important and the financial metrics it will drive. Amity: You were a pioneer in the Customer Success – how did you break ground? PT: In September 2000, we were all in sales at Eloqua.

Customer Success 48

Customer Success Chief Customer Officer Financial Sales 48

Grade.us

MARCH 20, 2018

Cutting costs, increasing revenue," these are important metrics, but they're never ending and demotivating. They detected the problem during pre-production testing way back in 2001. It's not focused on measurement, data, statistics or KPIs. A good unifying goal relies on verbs and is guided by emotion. Company-wide. GM ignored it.

Management 38

Management Social Media Communication Report 38

SmartKarrot

JANUARY 18, 2022

Companies can create content that increases conversions and dialogues by using the tool’s metrics. The company offers many solutions that help to automate all of the sales process’s repetitive chores, such as sending follow-up emails and tracking engagement metrics.

Company 11

Company e-support Customer Journeys CRM 11

Grade.us

JUNE 17, 2019

April of 2001, we re-formed the company as Orbit Media Studios, now doing websites. For each website change--this is digital, so it's not like branding, or outdoor ads, or direct mail--we should never make a change to a website without knowing in advance which of the metrics and analytics it will effect. Report on the specific metric.

Banking 39

Banking Ecommerce Analytics Conference 39