Escalent

NOVEMBER 14, 2018

Lessons from the Consumer Packaged Goods Industry The telecom industry has always been innovative, but the innovation has been mostly incremental. Over the past century, we had telegraphs, then wired telephones, then wireless phones, then cell phones, and now we … Continue reading →

Wireless 54

Wireless Strategy How To Marketing 54

Clarivate

JANUARY 19, 2024

The Chinese economy’s future hinges on innovation, prompting increased investment in R&D in strategic technology areas such as AI, wireless communication, and biopharmaceuticals. While the unknowns of AI are top of mind, there are many variables in the IP legal industry projected to influence 2024.

Industry 59

Industry Wireless Trends Financial 59

Wired and Dangerous

APRIL 2, 2018

The wireless campus is an immaculate setting with speakers playing classical music as students change classes. 1 for the most innovative regional college in the South (the second consecutive year at No. High Point University is a private college in High Point, North Carolina. However, everything is done to model a value. 1) and No.

Customer Experience 87

Customer Experience Wireless Innovation Customers 87

TechSee

DECEMBER 19, 2018

While in theory, smart devices should be easier to set up – most are wireless and can be remotely connected; in reality, the setup of smart devices can present significant challenges to the consumer. Brands need innovative solutions to improve their customer’s unboxing experience and ensure that products are not returned unnecessarily.

Sales 84

Sales Wireless Innovation Connections 84

TechSee

JANUARY 14, 2021

If you’ve ever been tempted to smash your wireless router or take a bat to your smart thermostat out of sheer frustration, then you already have a pretty good idea of why we do what we do at TechSee. Never heard of TechSee? 54 million later, we’re OK with crazy. We are a team of problem solvers who push the barriers of technology.

Company 109

Company Wireless Video Technology 109

Brad Cleveland Blog

FEBRUARY 26, 2016

The Edge of Service® Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado.

Innovation 26

Innovation Wireless Customer Experience Customers 26

TechSee

MAY 15, 2018

Outages result in dark homes when wireless light bulbs will not turn on, cold homes when smart thermostats cannot function, and quiet homes when entertainment systems cannot be operated. Open source platforms and inter-industry collaboration will nurture innovation and ease the path to mass adoption. Focus on Value.

Analysis 111

Analysis Marketing Self Service Wireless 111

Talkdesk

APRIL 7, 2020

This free, immersive experience will give you access to extraordinary insights from the most disruptive and innovative speakers in customer experience (CX). Talkdesk Academy : On-demand online training to certified on innovative cloud contact center solutions from Talkdesk. Sign up by May 1, 2020.

Customer Service 81

Customer Service Contact Center Wireless Leadership 81

North Highland

JULY 10, 2019

Netflix and Whatsapp), fixed wireless access (wireless internet) opportunities, and network slicing. Customers will not pay for the higher price of 5G unless they see a reason to do so, so companies must uncover new sources of innovation and value that span the holistic customer journey. So, what makes 5G so special?

Wireless 49

Wireless Video Entertainment Innovation 49

Vonage

OCTOBER 22, 2015

Wireless and mobile. Mobile and wireless technology is also enabling field reps to connect to the CRM system remotely, allowing them to easily input data and access real-time data – both of which ultimately enhance the customer experience. Many employee gamification programs focus on the ‘employee of the month’.

Technology 120

Technology Customer Service Gamification Wireless 120

Alida

MARCH 23, 2017

For example, if a wireless carrier customer has a history of frustrating interactions, but the last experience happened to be relatively good, they may answer an NPS survey differently. NPS doesn’t consider the entire customer journey and how a customer’s experience and expectations may change with every interaction.

NPS 133

NPS Net Promoter Score Loyalty Company 133

Chadwick Martin Bailey

DECEMBER 7, 2020

While studying for my degree in Development Economics, I became very interested in InfoTech infrastructure (especially 3G cellular networks and wireless local loop networks at the time). First off, we’re fortunate to work with some of world’s largest, most innovative companies to advance brand new technologies, concepts, and/or products.

Wireless 52

Wireless Telecommunications Innovation Industry 52

TechSee

MAY 24, 2021

By the end of 2022, 3G wireless technology is set to become obsolete as manufacturers and MNOs shift towards 4G LTE and 5G. households report feeling “safe enough” with only a self-monitored home security system, the time has come for security firms to build customer loyalty with innovation. Implement an efficient 3G Upgrade.

Self Service 124

Self Service Contact Center Wireless Video 124

TechSee

JANUARY 7, 2020

Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

Storyminers

JANUARY 12, 2017

Together, we worked on the wireless drive-thru experience for McDonald’s. Mike is the founder of Storyminers, an innovative Atlanta firm that helps retail and other service brands to envision their ideal customer experience and bring it to life. Lou taught me how to ‘read’ a business by reading its clues.

Trends 171

Trends Customer Experience Wireless Entertainment 171

Talkdesk

JULY 31, 2017

We see innovation happening in service, and those officers have very senior titles and very broad responsibilities. I travel to Japan, to Europe, and I see this innovation happening across all segments across the globe. What successful and innovative strategies do you see in customer service, and what are the common mistakes?

Innovation 42

Innovation Omni-Channel Average Handle Time Contact Center 42

North Highland

OCTOBER 18, 2018

Per a recent SEC filing from BankMobile’s parent company, Customers Bank, the financial services firm has agreed to provide banking products to the wireless provider’s over 76 million customers. For the latest example, look no further than the recent partnership between T-Mobile and BankMobile.

Wireless 56

Wireless Banking Financial Consulting 56

Talkdesk

JULY 31, 2017

We see innovation happening in service, and those officers have very senior titles and very broad responsibilities. I travel to Japan, to Europe, and I see this innovation happening across all segments across the globe. What successful and innovative strategies do you see in customer service, and what are the common mistakes?

Innovation 40

Innovation Omni-Channel Average Handle Time Contact Center 40

Alida

JANUARY 5, 2018

CMOs will turn this [year] into an opportunity to remould their organization to be customer obsessed, prioritizing talent that can conceptualize innovation and growth, and farming execution-oriented specialist work out to partners,” Michael Barnes, Forrester VP and research director, tells CMO.

Marketing 0

Marketing Multi-Channel Advertising Tourism 0

Brad Cleveland Blog

FEBRUARY 26, 2016

The Edge of Service™ Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado. The onboard wireless service, provided by Gogo, is enabling me to track flight progress and catch up with some research and email.

Innovation 21

Innovation Wireless Customer Experience Customers 21

ShepHyken

NOVEMBER 5, 2018

WSJ) Retailers, wireless carriers and others crunch data to determine what shoppers are worth for the long term—and how well to treat them. For 21 years, he has written a letter to Amazon’s shareholders, which give you a glimpse into the way he thinks about customers, experience, innovation and much more. On Hold for 45 Minutes?

Customer Service 79

Customer Service Airlines Wireless Retail 79

CSM Magazine

MARCH 30, 2022

UNICOM Technology Park – Innovation Labs in Virginia. UNICOM Science and Technology Park – Innovation Labs in New Jersey. Firetide – Wireless technology solutions for security and transportation. UNICOM Capital – Business and Financial Services. solidDB – In-memory relational database management system.

Self Service 59

Self Service Customer Service Wireless Government 59

Brad Cleveland Blog

FEBRUARY 26, 2016

The Edge of Service® Newsletter, Issue 16: Four Levers in Innovation in Customer Experience I’m writing this from an eastbound Delta flight, 37,000 feet over northwest Colorado. The onboard wireless service, provided by Gogo, is enabling me to track flight progress and catch up with some research and email.

Innovation 20

Innovation Wireless Customer Experience Customers 20

CSM Magazine

JULY 8, 2022

In the entertainment industry, Walt Disney maintains an edge with its experience and innovations. A key player in wireless technology and a leader in the chipset and 5G market, Qualcomm is a stock to watch out for. Find out some of the best choices available so you can avoid making expensive errors. Walt Disney (DIS). 1.12 (1.15%)].

Wireless 59

Wireless Advertising Financial Entertainment 59

Up Your Service

OCTOBER 16, 2018

They don’t talk about network coverage, new technology, expanding platforms or innovative products. Wireless revenue market share up from 40 to 56% over 6 years. Next, the Mission: We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life. Listen carefully to the words in this.

Culture 76

Culture Wireless Case Study Employee Engagement 76

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. The first thing Brian looked at was pre-existing data on what seemed to matter to customers in the wireless industry. He has an MBA from Purdue University. The Origins Of Net Promoter Score.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

Magellan Solutions

MAY 3, 2022

AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. The company viewed outsourcing as part of its “comprehensive plan” to serve customers in “new, innovative, and digital ways”.

Call Center 81

Call Center Company Telecommunications Banking 81

Alliance by IFS

OCTOBER 30, 2019

The availability of low-cost IoT sensors, higher bandwidth wireless networks, and more robust cloud computing infrastructure is moving traditional service delivery beyond simple break-fix models to predictive service. An Integrated Solution Built for the Future. Darrow Associates Investor Relations. 214-597-8200. mkreps@darrowir.com.

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Guavus

JANUARY 21, 2019

Data speeds of up to 20 times faster than existing LTE deployments at 10 or even 20 gigabits per second will make new apps and services—such as ultra-HD video and fixed wireless Internet—a reality over the mobile network. These opportunities include: Enhanced wireless broadband. Fixed wireless Internet offered to homes and enterprises.

Wireless 42

Wireless Analytics Video Connections 42

West Monroe

JANUARY 29, 2024

PVNO presents innovative and adaptative platform of solutions for utilities seeking to address communication challenges without the significant capital expenditure for a private network. Grid edge solutions meet existing infrastructure: What is PVNO?

Connections 52

Connections Roadmap Wireless Financial 52

ShepHyken

SEPTEMBER 22, 2017

You may be thinking utility companies, budget airlines, wireless carriers or shipping companies. The location he writes about is a great example of how to provide an Amazing customer experience! – Shep Hyken. When you think of terrible customer service, what types of companies come to mind? And yes, he still plays a mean jazz guitar.

Wireless 81

Wireless Government Entertainment Airlines 81

C Space

NOVEMBER 28, 2018

Elizabeth Caffrey is an Associate Director of C Space’s Product Innovation team. History paints him as a pretty unlikeable figure, but he was an innovator in his own right. Everything is going to be wireless. In a digital and wireless world, with one device for everything, who needs coins and cash? Elizabeth Caffrey.

Wireless 45

Wireless Sports Healthcare Consumers 45

Verint

NOVEMBER 2, 2017

Verint’s Dan Bodner, CEO, will present the opening keynote “Artificial Intelligence—Applications and Customer Engagement” at The Center of Excellence, Wireless and Information Technology (CEWIT) conference on November 7 at Stony Brook University’s CEWIT facility in Stony Brook, New York.

Customer Engagement 42

Customer Engagement Virtual Agent Engagement Wireless 42

CSM Magazine

JUNE 18, 2020

Your VR experiences will be more satisfying with higher quality, wireless headsets that display higher resolution graphics. Innovative VR games coming in 2020 include: “Half-Life Alyx,” a prequel to Half-Life 2 about a hacker about to start a revolution against an alien force, was built from the ground up specifically for VR.

Trends 52

Trends Tourism Wireless Travel 52

Magellan Solutions

JANUARY 3, 2019

The importance of technical support in schools heightens as the world continues to embrace digital innovations. Software glitches, hardware problems, and wireless connectivity are some of the challenges facing educators. Digital innovations continue to shape the educational landscape. In need of technical support service?

Wireless 45

Wireless Software Innovation Technology 45

Storyminers

JANUARY 12, 2017

Together, we worked on the wireless drive-thru experience for McDonald’s. Mike is the founder of Storyminers, an innovative Atlanta firm that helps retail and other service brands to envision their ideal customer experience and bring it to life. Lou taught me how to ‘read’ a business by reading its clues.

Trends 100

Trends Customer Experience Wireless Entertainment 100

Oracle

JULY 14, 2020

In many cases, you have no choice but to embrace these changes and leverage technology innovations to help deliver better experiences for your employees and customers. A contactless payment is a payment transaction that doesn’t require physical contact between a consumer’s payment device and a point-of-sale (POS) terminal.

Trends 111

Trends Customer Experience Wireless Consumers 111