wfm 
CSM Magazine
APRIL 24, 2024
The latest thought leading offering from Sabio – entitled ‘ Maximising WFM Performance ‘ – sets out the importance of keeping planning and operational processes associated with staff management on track. To view the e-book in its entirety, download a copy of ‘ Maximising WFM Performance ‘, today.
Calabrio
AUGUST 4, 2020
Frictionless Mobile WFM. The post WFM in the Palm of Your Hand: The Calabrio ONE Mobile App appeared first on Calabrio. With mobile use only increasing, managers and employees should be able to access their schedule information when and how they want from the palm of their hand. With the new Calabrio ONE Mobile app, now you can.
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Calabrio
AUGUST 10, 2020
s largest and most reputable debt settlement companies, Sharon manages a 14-person WFM team responsible for 1,500 agents across three contact centers who handle more than 300,000 interactions per month. But when she arrived at NDR in early 2019, no official WFM practices or programs existed. And that was a big problem.
Calabrio
MARCH 26, 2020
We highly encourage our customers to creatively use WFM functionality such as overtime requests, absence requests and Intraday Dynamic Scheduling to adapt to a work from home environment and provide your employees with more of a voice in terms of their schedules. Calabrio WFM. Calabrio Teleopti WFM.
Calabrio
MAY 21, 2020
With this goal in mind, we’re launching a new feature for Calabrio WFM and Calabrio ONE customers: Activity Notes. The Activity Note feature provides users (analysts, TLs, RTAs) with the ability to add free form and customizable text to activities within the WFM suite. Adding Important Details for Context.
Calabrio
JULY 28, 2020
Rackspace pairs Calabrio WFM with Amazon Connect PBX for modern contact center forecasting and resource planning. But the impressive, measurable benefits from Rackspace’s new WFM strategy speak for themselves: Grew forecasting accuracy rate to 96 percent. Reduced queue backlogs by 41 percent. Reduced latency by 29 percent.
Calabrio
APRIL 12, 2021
The WFM team consists of 10 members. AJ was well on his way to developing a cohesive WFM plan for GE Appliances contact centers when COVID-19 hit. Calabrio Customer is a Finalist for SWPP WFM Professional of the Year appeared first on Calabrio. The technology in place includes Calabrio ONE, AWS Connect and Salesforce.
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