InMoment XI
JANUARY 20, 2024
Retail is one industry that’s experiencing major disruption. Retailers have no shortage of data, but they often struggle to make sense of disparate sets – much less identify ways to leverage that data to optimize the customer experience. Retailers can anticipate a customer’s future needs – and then work to proactively meet them.
InMoment XI
SEPTEMBER 29, 2022
For retail banks, and most organizations, collecting data is only half the battle in the world of customer experience. Every day, your customers produce data across a vast amount of touchpoints, whether that’s on your banking app, in your call center, or across any of your other channels. Strategy #1: Capture Meaningful Data.
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InMoment XI
JANUARY 4, 2024
It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience?
InMoment XI
MAY 10, 2022
As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. However challenging it may be for retailers, developing a loyal customer base is essential to maintaining an active, healthy brand.
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This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. Reports of the death of in-store shopping have been greatly exaggerated. Access the full report today.
InMoment XI
NOVEMBER 23, 2021
Here are three elements for luxury retail brands’ to consider when closing the gap and delivering that premium level customer journey ! Element #2: Don’t Choose Online Retail Over Physical, You Need Both. Element #1: Let Customers Speak—and Listen When They Do. Digital experiences aren’t meant to entirely replace physical ones.
Lumoa
FEBRUARY 2, 2023
Before the digital age, customer experience in retail was a completely different world. We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail. The retail market is insanely competitive today. Where and how they take place has changed, of course.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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