AskNicely

NOVEMBER 28, 2018

New research shows it can increase a company’s likelihood of net-negative churn and faster revenue growth. What you may know is that Net Promoter Score is widely renowned as the measure of customer loyalty. 2018 NPS Benchmark Study: Results and Reactions Webinar. What do they know that you don’t? Erik Linask.

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NPS Net Promoter Score Study Groups 150

Genroe

OCTOBER 17, 2023

In this one hour webinar we will share, using Excel: The post Practical Survey Analysis in Excel [On-Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score.

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Analysis Net Promoter Score Survey Data 52

Genroe

OCTOBER 17, 2023

Dive into our 30-minute webinar to learn how the 5 Whys Approach can transform customer feedback into actionable plans for enhancing customer experience. The post Using 5 Whys Root Cause Analysis on Customer Feedback [On-Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score.

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Net Promoter Score Analysis Feedback Customers 52

ChurnZero

DECEMBER 9, 2021

Is your Customer Success team getting the most out of your Net Promoter Score® (NPS) responses? Bryan Neale from Blind Zebra Consulting joined us for a webinar to teach Customer Success leaders how to coach their teams to handle NPS conversations following a four-step call framework. Q&A Recap. What is Customer Value?

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Net Promoter Score NPS Survey Customer Success 52

Genroe

OCTOBER 17, 2023

Yes, the customer feedback process does drive long term customer loyalty and lifts revenue but you can also use the data in […] The post Using Customer Feedback To Grow Sales [On-Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score.

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Net Promoter Score Feedback Sales Customer Retention 52

Genroe

OCTOBER 17, 2023

It starts right up front with the […] The post How to Calculate and Use Survey Sample Size [On Demand Webinar] appeared first on Genroe | Customer Experience | Net Promoter Score. Your presentation nails each of the points you want to make.

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Net Promoter Score Survey How To Data 52

Amity

JULY 4, 2017

This post is a collaboration with our partner Wootric , the Net Promoter Score platform for boosting customer happiness. It is possible to analyze Net Promoter Score data in spreadsheets but most SaaS companies find that cumbersome. Analyze the results of your NPS program quickly. Take action.

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Net Promoter Score Effort Score NPS How To 66

AskNicely

MARCH 15, 2018

Join Us for a “Smooth” Webinar. On March 21st at 11 am PST / 2 pm PST, our CEO and Co-Founder, Aaron Ward will participate in an exclusive webinar panel called, “Smooth Customer Journeys Deliver Smooth Customer Experiences.”. Ironing out the kinks in your customer’s journey. Register Here.

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Customer Journeys Net Promoter Score Customer Experience NPS 150

Genroe

OCTOBER 16, 2023

Uncover how Manheim leveraged NPS data to launch 110 business improvement projects in 18 months, paving the way for growth in our insightful webinar. The post [Case Study] Turning NPS Into Business Improvement Initiatives at Manheim appeared first on Genroe | Customer Experience | Net Promoter Score.

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Case Study Net Promoter Score NPS Study 52

Kayako

FEBRUARY 4, 2016

But customer satisfaction scores and net promoter scores just don’t show you the exact reasons why customers choose to leave. Sign up for the webinar. Next week, we’re hosting a webinar with Customer Thermometer to help you reduce customer churn. But how would you uncover that? About Customer Thermometer.

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Net Promoter Score How To Effort Score Sales 120

InMoment XI

AUGUST 25, 2023

InMoment recently held a webinar featuring Forrester , an independent, research and advisory firm. Let’s dive into what we covered on our webinar. Setting Up Your CX Program for Success Whether you are a small startup or a large corporation, defining the right size for your CX program is the first step towards success.

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How To ROI Net Promoter Score Measurement 260

NobelBiz

NOVEMBER 13, 2023

Join us for a special webinar , “Profitable Trends for Contact Centers,” where our host, Christian Montes, shifts to the guest chair alongside Mike McGuire. Don’t miss out on this exclusive discussion—it’s a webinar like no other, with surprises in store! How to measure Your Contact Center’s NPS?

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ROI Net Promoter Score Measurement Customer Experience 111

InMoment XI

JUNE 22, 2022

James, how was the webinar with DocuSign?” When you send out a net promoter score (NPS) survey email, you’re basically asking an established customer to take time out of their day to reveal their feelings about your brand despite there being no immediate reward in it for them. How’s that Zoma mattress working out?”.

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Survey Net Promoter Score How To Effort Score 260

NICE inContact

AUGUST 16, 2019

Explore more in our webinar replay , where our experts unpack the report’s key discoveries. And for even more key learnings, leverage our webinar replay. You’ll hear all about the only study that measures real-world consumer experiences by channel, deep-diving into satisfaction, loyalty and advocacy, including Net Promoter Score®.

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Contact Center Consumers Net Promoter Score Self Service 168

NICE inContact

SEPTEMBER 30, 2019

In our webinar, Boost Contact Center KPIs with Advanced Chat for CXone , you’ll can learn key findings as well as how chat has helped ECSI — customized digital solutions for higher education—transform its contact center , improve its KPIs (key performance indicators) and exceed customer expectations.

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Abandon Rate Net Promoter Score Contact Center Effort Score 136

AskNicely

AUGUST 17, 2018

Enter the Net Promoter Score (NPS) survey. It is calculated by looking at the percentage of customers that are ‘promoters’ (9 or 10 rating) minus the percent of customers that are ‘detractors’ (0 to 6 rating). Obsession expressed through actioning customer feedback. Need more information on NPS?

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Competitive Advantage Feedback Net Promoter Score NPS 150

AskNicely

MARCH 8, 2018

Join us for a special webinar. On March 14th at 11am PST / 2pm EST , we’re co-hosting a new webinar with TMC affectionately titled, “NPS Everywhere: The Competitive Advantage of a Customer-Obsessed Culture.” In this webinar, you’ll learn: NPS foundations and how it can affect every business segment. We want to show you how.

Net Promoter Score 150

Net Promoter Score Competitive Advantage NPS B2B 150

NICE inContact

AUGUST 16, 2019

Explore more in our webinar replay , where our experts unpack the report’s key discoveries. And for even more key learnings, leverage our webinar replay. You’ll hear all about the only study that measures real-world consumer experiences by channel, deep-diving into satisfaction, loyalty and advocacy, including Net Promoter Score®.

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Contact Center Consumers Net Promoter Score Self Service 136

Gainsight

DECEMBER 10, 2018

Before you say, “ thank u, next ” to 2018, check out Gainsight’s top blog posts, webinars, and resources of 2018. Top 5 Customer Success Webinars of 2018. This webinar covers who needs to be involved, what you need to accomplish in every meeting, and much more. Click here for the on-demand webinar.

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Customer Success Net Promoter Score Chief Customer Officer Metrics 71

AskNicely

MAY 17, 2017

A real time Net Promoter Score (NPS) survey is the best approach (the world’s best brands like Amazon, AirBnB and Zappos use this). The key is to ask them in the right way – learn more on our next webinar. The post Growth Hacks from the 18th Century appeared first on Net Promoter Score from AskNicely.

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Net Promoter Score Case Study Airlines Hotels 150

InMoment XI

OCTOBER 24, 2023

By zeroing in on pivotal metrics like Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES), businesses can tap into the pulse of their customers. Watch this insightful webinar to gain more insights and elevate your customer experience game.

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Contact Center Analytics Multi-Channel Effort Score 260

SurveyGizmo

NOVEMBER 5, 2021

Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT). We didn’t just use data integration to reduce costs — we reduced customer churn by 3% in our first year, potentially adding millions of dollars to our bottom line, and improved our Net Promoter Score (NPS) by 15%. Social media activity.

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Data Net Promoter Score NPS Effort Score 98

GetFeedback

JULY 19, 2019

Once you have a baseline of your Customer Satisfaction Score (CSAT), Net Promoter Score (NPS) or customer sentiment or the like, you will have a way to gauge if you’re doing better or worse for customers. Net Promoter Score (NPS). Check out the full webinar recording here.

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Customer Journeys Effort Score Net Promoter Score How To 230

ChurnZero

FEBRUARY 14, 2023

That’s according to a landmark webinar we hosted last fall titled, “A Crash Course in Customer Success and SaaS Metrics” with Dave Kellogg and You Mon Tsang. That webinar was – and continues to be – wildly popular because it explores the nuance behind Customer Success metrics.

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Metrics Customer Success Net Promoter Score Company 94

Lumoa

APRIL 18, 2023

Your organization probably already collects data in many of these categories: Customer metadata (age, location, etc) Product and website usage patterns Survey data (Net Promoter Score, customer satisfaction, etc.) Learn more about how you can unlock insights from your customer conversations in this on-demand webinar.

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Analytics Customer Experience Management Net Promoter Score 208

NICE inContact

OCTOBER 30, 2019

Award winners will show the steps taken to improve their customer experience resulting in improvements in first call resolution, service level, or Net Promoter Score (NPS). Best Customer Experience This category acknowledges the customers who own the decisive moment in customer interaction. Submit Application.

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Net Promoter Score Conference Hotels First Call Resolution 120

CloudCherry

FEBRUARY 11, 2019

This was a short webinar that went on for about 45 minutes and the majority of the issues presented by the speakers and the questions raised by the host revolved around ‘Member experience challenges’ and how to create solutions for the current year- 2019. .” Follow The Link to Watch The Complete Webinar.

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Customer Journeys Net Promoter Score NPS Survey 150

NobelBiz

FEBRUARY 27, 2024

Monitoring key metrics such as First Call Resolution (FCR), Net Promoter Score (NPS), and Customer Satisfaction (CSAT) offers invaluable insights into how well agents are meeting customer needs. Achieving these goals requires a special balance between the human touch and technological innovation.

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Call Center Tools Contact Center Net Promoter Score 105

AskNicely

OCTOBER 10, 2017

One of the many great things about Net Promoter Score (NPS) is that it takes next to no time to get started. You don’t have to integrate them with your marketing automation platform, your helpdesk software or your CRM, but they’re undeniably more useful if you do (more on that in our Advanced NPS webinar ). Sounds great!

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NPS Net Promoter Score Survey Ecommerce 150

ClientSuccess

JANUARY 3, 2023

Learn more about the power of building trust with your clients in this webinar. To measure this, many businesses use a Net Promoter Score (NPS), an index ranging from -100 to 100 that indicates customer loyalty and overall satisfaction with your offering. Do You Refer Our Company to Others?

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Net Promoter Score eBook Loyalty Customer Confidence 81

ClientSuccess

MARCH 22, 2022

NPS, or Net Promoter Score, is one of the industry-leading measurements of customer satisfaction out there. You can learn more about building strategic customer success plans with these additional resources from ClientSuccess : Webinar: Customer Goals – How to Identify, Track, and Achieve.

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NPS Survey Tips Customer Success 79

NICE inContact

SEPTEMBER 19, 2017

Are you measuring Customer Effort Score? First introduced in 2010, Customer Effort Score (CES) is a fairly new contact center metric. Together with the “tried, trusted and true” Net Promoter Score (NPS) and Customer Satisfaction (CSAT) it helps you to measure just how happy your customers really are.

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Net Promoter Score Effort Score Contact Center Omni-Channel 149

Feedbackly

DECEMBER 2, 2022

Net Promoter Score (NPS) was developed to measure CX from the lens of loyalty and advocacy. Watch our free EVI® Q&A webinar to find out how you can boost your sales with the help of this revolutionary CX metric. In the 1990s, the hallmark of fabulous customer experience was pinned to a great product or service.

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Net Promoter Score NPS Effort Score Metrics 98

SurveySparrow

DECEMBER 24, 2023

Let’s delve into three popular ones: Net Promoter Score (NPS) Customer Satisfaction Score (CSAT) Customer Effort Score (CES) …and see how they align with various types of customer experience surveys. This Net Promoter Score (NPS) question gauges overall satisfaction and loyalty.

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Examples Survey Customer Experience Net Promoter Score 52

NICE inContact

OCTOBER 10, 2018

Our recent CX Grand Slam Webinar Series is a four-part event loaded with insights from industry experts. NPS – Net Promotor Score has been helping companies understand customer perceptions long before Customer Experience was even a mainstream function. A recording of it is available here.

Contact Center 120

Contact Center Net Promoter Score Effort Score NPS 120

Lumoa

FEBRUARY 14, 2024

Watch the webinar replay of Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers to learn more. From lead conversion rates (CVR), click-through rates (CTR), and Net Promoter Scores (NPS), companies use multiple metrics to analyze the effectiveness of their CX strategy.

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Strategy Customer Experience How To Multi-Channel 208

Beyond Philosophy

JUNE 27, 2019

We discussed this in detail when I hosted the first in a series of webinars for Freshworks, How Consumer Emotions Impact Customer Loyalty. Our research shows that there are clusters of emotions that directly impact a company’s Net Promoter Score and other value metrics.

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Net Promoter Score Hospitality Airlines Loyalty 138