AWS Machine Learning

AUGUST 19, 2022

Today, a lot of customers are using TensorFlow to train deep learning models for their clickthrough rate in advertising and personalization recommendations in ecommerce. Model iteration is one of a data scientist’s daily jobs, but they face the problem of taking too long to train on large datasets. Automatic mixed precision training.

Training 75

Training Multi-Channel Data Strategy 75

BlueOcean

NOVEMBER 29, 2023

TX strategy is the ultimate integration of customer experience (CX), employee experience (EX), the multi experience (MX), and user experience (UX). Excellent UX inspires greater adoption of channels such as self-service portals, which, when done well, in turn, reduces the volume of contacts to channels that require greater resources and cost.

Contact Center 156

Contact Center Multi-Channel Strategy Self Service 156

Daniel Group

JULY 25, 2023

THE DANIEL GROUP ANNOUNCES NEW CX TRAINING INITIATIVE: THE CX INSTITUTE CHARLOTTE, N.C., The CX Institute will offer training and coaching programs to bolster the skills and capabilities of executives, program leaders, and managers in implementing, evaluating, and growing their B2B CX programs.

Groups 52

Groups Training Multi-Channel B2B 52

AWS Machine Learning

DECEMBER 16, 2022

Amazon SageMaker Training Managed Warm Pools gives you the flexibility to opt in to reuse and hold on to the underlying infrastructure for a user-defined period of time. This is done while also maintaining the benefit of passing the undifferentiated heavy lifting of managing compute instances in to Amazon SageMaker Model Training.

Training 81

Training Management Multi-Channel Software 81

InMoment XI

JANUARY 12, 2024

Here is a breakdown of how conversation intelligence operates: Data Collection: Conversation intelligence platforms can work as part of an omnichannel contact center to gather data from various sources, including audio recordings of phone calls, video conferences, chat transcripts, emails, and other written communication channels.

e-support 260

e-support Healthcare Multi-Channel Call Center 260

CSM Magazine

JUNE 13, 2024

Offer Multi-Channel Support Providing multi-channel support options can vastly improve user experience. Unified Dashboard : Utilize a unified dashboard to manage inquiries from various channels efficiently. Regular training sessions ensure that staff are up-to-date on the latest technologies and best practices.

Loyalty 52

Loyalty Multi-Channel Knowledge Base Tips 52

InMoment XI

OCTOBER 24, 2023

The Multi-Faceted Approach to Contact Center Analytics What Are Customer Analytics? Comprehensive training programs, workshops, and regular feedback sessions can ensure that every team member is aligned with the analytical vision. This granular view allows for targeted training, personalized feedback, and continuous improvement.

Contact Center 260

Contact Center Analytics Multi-Channel Effort Score 260

AWS Machine Learning

JUNE 9, 2022

SageMaker JumpStart provides one-click fine-tuning and deployment of a wide variety of pre-trained models across popular ML tasks, as well as a selection of end-to-end solutions that solve common business problems. In this post, we’re excited to announce that all trainable JumpStart models now support incremental training.

Training 70

Training Video Conference Multi-Channel 70

InMoment XI

DECEMBER 7, 2023

CX is a multi-layered concept, and to truly understand customer experience at scale, you need to have a good understanding of customer experience KPIs and metrics. It also involves collecting and connecting customer experience data from every touchpoint and channel for a complete view of the customer journey.

Metrics 260

Metrics Net Promoter Score Measurement Effort Score 260

InMoment XI

OCTOBER 31, 2023

Call Center Management Best Practices Training and Development: Invest in comprehensive training programs for call center agents to ensure they are equipped with the knowledge and skills needed to provide exceptional customer service. It also includes monitoring and motivating agents to ensure they meet performance goals.

Call Center 260

Call Center Strategy Management First Call Resolution 260

AWS Machine Learning

OCTOBER 1, 2022

Containers offer a solution, because they can fully encapsulate not just the training code, but the entire dependency stack down to the hardware libraries. This ensures an ML environment that is consistent and portable, and facilitates reproducibility of the training environment on each individual node of the training cluster.

Training 82

Training Multi-Channel Resources System 82

AWS Machine Learning

OCTOBER 27, 2022

Certain machine learning (ML) workloads, such as training computer vision models or reinforcement learning, often involve combining the GPU- or accelerator-intensive task of neural network model training with the CPU-intensive task of data preprocessing, like image augmentation. This post is co-written with Chaim Rand from Mobileye.

Training 73

Training Groups Multi-Channel Examples 73

Kustomer

JANUARY 8, 2024

Zendesk ’s Most Popular Features Ticketing System Multi-Channel Support Self-Service Knowledge Base Chat, Messaging and Phone Support Analytics and Dashboards Automation, Workflows and Macros Customization and Integrations CRM 1. Ticketing System Zendesk ’s ticketing system is at the core of email or chat-based customer support.

Self Service 97

Self Service Multi-Channel Omni-Channel Knowledge Base 97

ECXO

JUNE 11, 2024

The Multi-Dimensional Impact of AI AI’s impact on the employee experience is multi-faceted, providing significant benefits while also posing substantial challenges. Organizations must provide comprehensive training programs to help employees understand and effectively use AI tools.

Employee Experience 109

Employee Experience Analysis Multi-Channel Employee Engagement 109

Call Experts

APRIL 8, 2024

According to Bellomy Research , over 40% of those that use a contact center for utilities report an increase in important aspects like time, training, and associated costs needed for onboarding new employees. A call center equipped with multi-lingual support enables effective communication and eliminates language barriers.

Contact Center 52

Contact Center Self Service Multi-Channel Customer Service 52

ShepHyken

JANUARY 12, 2022

It all started with a concept known as multi-channel. That’s two channels. It doesn’t matter how many channels you have, once you get past one, you are in the world of multi-channel. This meant that you could cross from one channel to the next and have seamless conversations.

Omni-Channel 80

Omni-Channel Multi-Channel Video Social Media 80

BlueOcean

FEBRUARY 21, 2017

Yes, they need to be great communicators and they need to have the chops to navigate call center systems and software in their sleep, but the best skills and personality traits differ from agent to agent, depending on the brand, the type of customer service, and the specific support channel. The first is training; the second is management.

Contact Center 225

Contact Center Multi-Channel Call Center Training 225

AWS Machine Learning

APRIL 18, 2024

None of your data is used to train the underlying models. They can catch up on channels and threads in one click with conversation summaries. And they can access personalized, daily digests of what’s happening in select channels with the newly launched recaps. Check out the SageMaker JumpStart model page for available models.

Multi-Channel 104

Multi-Channel Sports Strategy Data 104

Playvox

MARCH 21, 2024

Provide Coaching and Training Opportunities Investing in continuous training not only enhances the skills of agents but also boosts their confidence and job satisfaction. Regular training programs can keep agents up-to-date with industry trends and improve their problem-solving capabilities.

Strategy 90

Strategy Contact Center Multi-Channel Social Media 90

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. One of the ways to handle multi-modal data that is gaining popularity is the use of multi-modal agents.

Financial 105

Financial Multi-Channel Marketing Analysis 105

BirdEye

MARCH 5, 2024

Key benefits of social media monitoring for multi-location businesses How to develop an effective social media monitoring strategy? Key benefits of social media monitoring for multi-location businesses For multi-location businesses, navigating the complexities of social media can be particularly challenging.

Social Media 57

Social Media Multi-Channel Trends Tips 57

CSM Magazine

NOVEMBER 2, 2023

They’re trained to remain calm, use affirming language, and steer the conversation towards a productive resolution. Utilizing Multi-Channel Proficiency In our modern age, customer service isn’t limited to phone calls.

Communication 52

Communication Multi-Channel Customer Service Social Media 52

TechSee

MAY 18, 2022

For example, team meetings or training would not be included in the equation because agents would not be capable of engaging with customers during that time. Occupancy Benchmark Per Customer Service Channel. Customers have varying expectations of different service channels. Service Channel Occupancy Rate Benchmark.

Call Center 109

Call Center Contact Center Self Service Multi-Channel 109

CSM Magazine

MARCH 22, 2024

It’s imperative that contact centers train their agents to recognize suspicious call patterns and verify caller information thoroughly, even if the caller ID appears as a known entity. Employee Training and Awareness Employees are the first line of defense against scams targeting contact centers.

Contact Center 52

Contact Center Multi-Channel Financial System 52

CSM Magazine

OCTOBER 27, 2023

Multi-Channel Support Diversity in communication channels is key to accommodating different player preferences. Ensuring that support agents are well-trained, knowledgeable about the platform, and empathetic towards players’ concerns is vital. Therefore, offering round-the-clock customer support is paramount.

Industry 52

Industry Multi-Channel Feedback System 52

Vonage

DECEMBER 6, 2018

Now, more than ever, deploying an effective omni-channel strategy is critical to business success. According to research by the Aberdeen Group, companies with strong omni-channel customer engagement retain an average 89 percent of their customers, compared to just 33 percent for those companies without. Management.

Omni-Channel 145

Omni-Channel Multi-Channel Self Service Strategy 145

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. This transition, though challenging, is seen as positive, indicating the channel’s value and the consumer’s desire for SMS engagement.

Innovation 98

Innovation Strategy Contact Center Multi-Channel 98

Confirmit

JULY 10, 2017

I started at Pulse Train when I was a child. Well, not actually a child but I was 22 years old and was joining the company as part of the graduate training program (along with Paul Quinn, who you’ll also hear from in this series). What wouldn’t have surprised me is that the Pulse Train/Confirmit merger had gone so smoothly.

Training 61

Training Multi-Channel Technology Customer Voice 61

Uniphore

AUGUST 6, 2021

In fact, Gartner estimates that of the 70 percent of customers who attempt self-service during their resolution journey, only 9 percent of calls are resolved through that channel alone. While self-service could relieve some of the pressure to agents, it couldn’t keep pace with the flood of complex calls.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

BirdEye

APRIL 26, 2024

BirdAI is designed to simplify content creation, enabling multi-location businesses to maintain a consistent and engaging online presence. One helpful feature in WordPress for multi-location businesses is the multisite feature. BirdAI will instantly generate multiple options for you to choose from.

Tools 57

Tools Social Media Multi-Channel Video 57

Team Support

APRIL 11, 2024

From addressing inquiries and resolving issues to providing technical assistance and offering product training, TeamSupport plays a pivotal role in nurturing positive customer experiences. Delivering an exceptional customer support experience is essential for business success.

Self Service 40

Self Service Multi-Channel Knowledge Base Strategy 40

NobelBiz

NOVEMBER 6, 2023

Many CCaaS (Contact Center as a Service) providers in the market operate within multi-tenant cloud environments, which often offer limited access to the data necessary for advanced automation. Unified Customer View A consolidated view of customer interactions across channels ensures agents are always informed.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

NobelBiz

AUGUST 28, 2023

Embrace modern solutions that streamline operations and ensure smooth communication across channels. Real-Time Analytic tools provide insights into agent performance, customer sentiment, and channel effectiveness, allowing for quick adjustments and data-driven decisions. Now, let’s move on to the next villain on the list. The answer?

Contact Center 98

Contact Center Omni-Channel Multi-Channel Self Service 98

CSM Magazine

APRIL 16, 2024

Knowledgeable Staff: Support agents should be well-trained, equipped with the nuances of the casino’s operations, and able to provide accurate solutions swiftly. The path to extraordinary customer support in online casinos is multi-faceted. It could be the difference between a retained customer and a lost one.

Tips 52

Tips Knowledge Base Multi-Channel Self Service 52

TechSee

OCTOBER 9, 2018

each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it. Dedicate trained customer service personnel – ideally other Millennials – to monitor all social channels and respond quickly to questions wherever they are asked.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

CSM Magazine

JUNE 12, 2023

Contact center fraud occurs when malicious actors deceive contact center agents or manipulate self-service channels to gain unauthorized access to sensitive information, manipulate accounts or commit other illicit activities. Implementing multi-factor authentication and strengthening password policies can help deter these attacks.

Contact Center 52

Contact Center Multi-Channel Contact Center Software Policies 52

AWS Machine Learning

MARCH 13, 2023

It is critical for the VMware Carbon Black team to design and build a custom end-to-end MLOps pipeline that orchestrates and automates workflows in the ML lifecycle and enables model training, evaluations, and deployments. We use Gitlab’s multi-project pipeline to enable this trigger across different repos.

Multi-Channel 86

Multi-Channel Training Policies Metrics 86