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Survey Design – Best Practices

Lumoa

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

Survey 394
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Measuring Digital Experiences with Lumoa and Giosg

Lumoa

Take control of your digital customer experience By integrating Giosg with Lumoa you have an easy way to trigger surveys directly in your digital channels while Lumoa turns the feedback into actionable insights. Video Transcript My name is johanna and I work at Lumoa! And then you can after that, start measuring.

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Your 2022 Customer Experience Plan: Strategies, Videos, & Resources

Experience Investigators by 360Connext

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your CX success. You had clear goals and knew how to measure them. Measurable. You began measuring feedback using quantitative data as well as gathering open-ended feedback.

Resources 369
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How to Optimize Your Survey with SMS & Video Feedback

PeopleMetrics

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. We also provide you with the free downloadable chart used in this session (click on the tablet image below video OR in YouTube description to download).

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5 Ways to Measure Customer Satisfaction Beyond Surveys

SurveySparrow

But somehow, it ended up in a brainstorming session listing several creative ways to truly understand what our customers think and feel (other than surveys, obviously!) If you’re open to it, how about I share some ideas on ‘how to measure customer satisfaction without surveys’?

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Your 2023 Customer Experience Plan: Strategies, Videos, & Resources

Experience Investigators by 360Connext

It’s my sincere goal that these concepts – along with the videos and additional resources provided in this article – can serve as a springboard to your Customer Experience success. You had clear goals and knew how to measure them. Measurable. What did that plan look like? Contextual. And How Much Should You Invest?

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3 Steps to Measure CX Impact and Align Your C-Suite Around Experience

Customer Bliss

My mantra about this measurement process is: clunky is good. And you can’t refute the validity of the customers answering your survey questions, which are all the things that happen in our traditional measure. Click here for videos and to download the worksheets. Unite Your Team with this Board-Level Metric.