article thumbnail

Survey Design – Best Practices

Lumoa

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

Survey 394
article thumbnail

Measuring Digital Experiences with Lumoa and Giosg

Lumoa

Take control of your digital customer experience By integrating Giosg with Lumoa you have an easy way to trigger surveys directly in your digital channels while Lumoa turns the feedback into actionable insights. Video Transcript My name is johanna and I work at Lumoa! And then you can after that, start measuring.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Optimize Your Survey with SMS & Video Feedback

PeopleMetrics

With texting & video chat being more popular than ever, it’s imperative that your customer feedback program keeps up to date on the way your customers want to speak with you. We also provide you with the free downloadable chart used in this session (click on the tablet image below video OR in YouTube description to download).

Video 118
article thumbnail

5 Ways to Measure Customer Satisfaction Beyond Surveys

SurveySparrow

But somehow, it ended up in a brainstorming session listing several creative ways to truly understand what our customers think and feel (other than surveys, obviously!) If you’re open to it, how about I share some ideas on ‘how to measure customer satisfaction without surveys’?

article thumbnail

3 Steps to Measure CX Impact and Align Your C-Suite Around Experience

Customer Bliss

My mantra about this measurement process is: clunky is good. And you can’t refute the validity of the customers answering your survey questions, which are all the things that happen in our traditional measure. Click here for videos and to download the worksheets. Unite Your Team with this Board-Level Metric.

article thumbnail

11 Customer Service Metrics to Start Measuring

GetFeedback

But when it comes to service quality, how do you measure where you really stand with customers? Here’s a look at the top 11 customer service metrics you should start measuring today. To measure customer happiness, turn to CSAT, CES, and NPS. CSAT surveys measure how customers feel about a specific interaction or experience.

Metrics 199
article thumbnail

An In-Depth Comparison of Product Reviews and NPS Surveys

Retently

Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. But while customer reviews have become an integral part of the ecommerce landscape and are here to stay, NPS surveys are just making their way in the DTC industry, although extensively adopted by B2Bs.

NPS 143