CX University

NOVEMBER 21, 2023

CX520 Mastery Series : for individual sale 90 Days Roadmap to CCXP : for individual sale CX720 Series: offered as an Enterprise Learning Solution For more information, please contact: Jeanne Kiralfy jkiralfy@cxuniversity.com CX University The post CX University Revamps its Course Content appeared first on CX University.

Course 52

Course Roadmap Conference ROI 52

QuestionPro Audience

JULY 26, 2018

What’s more, having a strategic roadmap before producing any creative effort ensures a brand engages with the right audiences at the right time. ” Here’s a strategic roadmap (or hack) for tapping into that overwhelmingly positive data to fuel that important imagination. The measuring doesn’t end there. What is it exactly?

Roadmap 170

Roadmap Advertising ROI Return on Investment 170

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more.  This is perfect for tracking trends and measuring the impact of changes you make based on feedback.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more.  This is perfect for tracking trends and measuring the impact of changes you make based on feedback.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

Gather and organize customer data: Customer experience analytics draws from various data sources - satisfaction and product surveys, sales conversations, online reviews, social media, website behavior, support chat, and more.  This is perfect for tracking trends and measuring the impact of changes you make based on feedback.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Gainsight

APRIL 9, 2024

Many of the aspects of our customer community are tailored to help our customers get the support they need and also gain inspiration and knowledge from a broad network of Customer Success, Sales, Marketing, and Product professionals. We use the DEAR framework to measure if our customers are being successful.

Connections 52

Connections Chief Customer Officer e-support Roadmap 52

Influitive

MAY 15, 2015

If you were to ask a group of community managers what keeps them up at night, you’d likely hear the same two or three concerns at the top the list: engagement , lack of resources and, of course, ROI. If you’ve already developed a resourced roadmap, you’re well on your way. Define your goals and make a plan.

ROI 61

ROI B2B Roadmap Metrics 61

SurveySparrow

DECEMBER 14, 2020

Happier customers improve sales and ensure a stable revenue base for your business. To implement it well, though, you need to be able to measure returns on your customer experience strategy. You might ask – How do you measure returns on customer experience? But how do you measure returns on customer experience?

Customer Experience Management 52

Customer Experience Management Measurement Customer Experience Net Promoter Score 52

Gainsight

MARCH 21, 2023

Meaningful Metrics = Tangible Outcomes One theme that came up again and again, is this: No matter what your goals are, it’s critical that you’re driving tangible outcomes that are defined by meaningful, measurable metrics—especially when it comes to your digital strategy. The only way to measure success is to have a clear metric for success.

ROI 52

ROI Roadmap Metrics Measurement 52

Oracle

SEPTEMBER 19, 2018

Here are 5 of the upcoming, must-see sales-focused sessions. You can also view the full sales session catalog here. General Session: The Latest CX Innovations for Sales. What does the future hold for sales professionals? Your Roadmap of the Future for Sales and Service. Visit the registration page.

Sales 49

Sales Roadmap Loyalty Chatbots 49

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

Gainsight

SEPTEMBER 8, 2021

Thankfully, the ROI calculation for CS Ops is simple: If you were to improve your retention by 5%, your expansion by 5%, or your account coverage ratios by 5%, how much would you earn or save? It helps that Sales and Marketing figured this out long ago. It’s common to lean on IT, Revenue Ops or Sales Ops, an analytics team, or others.

Marketing 105

Marketing ROI Leadership Analysis 105

Think Customers

DECEMBER 13, 2021

Here’s a refresher of 6 transformation roadmap steps to help deliver exceptional customer experiences and set your brand apart in the marketplace. As you begin to orchestrate your improvements, keep coming back to your roadmap and the North Star that guides it. There are many ways to begin measuring your CX program.

Customer Journeys 52

Customer Journeys Roadmap Metrics Strategy 52

ECXO

APRIL 26, 2023

Collaboration also makes it easier to measure the impact of investment if there are shared goals and KPIs. This makes it easier to prove ROI. There are also metrics to measure increases in loyalty such as purchase frequency, average order / basket size, repeat orders etc.). But, there are common practices.

Chief Customer Officer 52

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 52

Gainsight

MAY 13, 2020

Given that new sales will likely decrease, there has never been a more crucial time to support your existing customer base. Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around. What is ‘The Build Trap’?

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

JULY 5, 2022

The return on investment (ROI) of CS is clearly seen and justifies bringing in CS operations to make it more seamless, prescriptive, and proactive. Understands the rhythms of the sales cycle and customer journey to help with forecasting, especially around existing business. Well, folks, we might have achieved that.

Roadmap 59

Roadmap Return on Investment Customer Journeys Customer Success 59

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business. Q&A Recap.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

West Monroe

JUNE 1, 2023

Enabling high growth and retention Since the cost of retaining and expanding sales with existing customers is just a fraction of bringing new customers on board, retention is key to profitability. It’s a continuous measurement process that ensures portfolio investments remain aligned with product performance and market demand.

Return on Investment 52

Return on Investment Culture Metrics Roadmap 52

Gainsight

MAY 13, 2020

Most strive for it, build roadmaps around it, and even sell it to prospective buyers. . One, we love our customers and dedicate a large percentage of our roadmap towards helping them achieve more with Gainsight. ROI achievement with respect to desired business outcomes will be available throughout the customer lifecycle.

Roadmap 59

Roadmap Innovation Customer Journeys Analysis 59

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Measurement through Metrics and Lithium Social Intelligence (LSI). Description: The Social Media Management Strategy Certification is designed for those wanting to advance their skills while developing a roadmap based on their specific business objectives for their implementation of social technology. ROI Connection.

Social Media 40

Social Media Case Study ROI Course 40

Gainsight

APRIL 26, 2019

In the “final frontier” there isn’t a roadmap to follow. Understands larger financial model and helps with (1) self-funding paid CS or (2) delivering clear ROI from CS. Sales Alignment. Complains about the Sales team. Deeply aligned with the Sales team. Measures NPS and retention solely.

Leadership 79

Leadership Customer Success Roadmap Conference 79

Amity

OCTOBER 3, 2016

Jason brings the perspective of the consulting methods and approaches CSMs should employ to drive user adoption and ROI with their customers. Amity: At this juncture, you are no longer trying to “make the sale” The first 90-days is your opportunity, as a CSM, to start influencing customer outcomes.

ROI 76

ROI System Roadmap Measurement 76

Totango

JANUARY 7, 2020

Every customer’s business goals are unique, but following the customer onboarding workflow strategies outlined below will help you ensure they are experiencing value: Complete a Comprehensive Sales Handover. Your customer onboarding workflow should be guided by real-time customer experience data.

How To 72

How To Roadmap Meeting Customers 72

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. For more information about this research and how organizations can use it, see Measure Customer-Centricity.

Culture 88

Culture Roadmap Customer Centricity Measurement 88

SurveySensum

JULY 11, 2023

Companies that succeed at customer experience increase their sales at a rate that is 4-8 percent higher than the market average. This results in repeat purchases, boosting your sales and customer loyalty. Because here comes the key metrics for measuring customer experience success. It doesn’t end here.

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83

NetBase

AUGUST 16, 2019

Find out how the Global Audience Insights team identifies key audiences, measure their engagement with our movie titles, and benchmark this engagement against both competitive and comparative titles in order to maximize our film’s slice of the pie on opening weekend. A Roadmap to Meaningful Content. How Warner Bros. Day Two Overview.

Social Media 62

Social Media Conference Analytics Multi-Channel 62

ClearAction

MARCH 21, 2017

Research of 10,000 companies across 25 years proved that a strong customer culture drives over 35 business performance measures , including ROI, growth, customer retention, market share and sales. For more information about this research and how organizations can use it, see Measure Customer-Centricity at ClearActionCX.com.

Culture 69

Culture Roadmap Customer Centricity Measurement 69

CSM Practice

OCTOBER 10, 2018

Measuring Your Team’s Health. ROI: How and when do you demonstrate that your solution generates value I classified various choices in each pillar into four buckets from Undeveloped via Emerging and Expanding to Conquering. — Irit Eizips, CEO, CSM PRACTICE. From Puzzle Pieces to the Picture . Conquer Your Success.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

SmartKarrot

SEPTEMBER 28, 2022

Define a comprehensive strategy that focuses on driving measurable results for the customers. Prioritize programs and investments that help customers increase their ROI from Panther. Partner closely with Sales to create processes that ensure a great customer experience for customer onboarding, renewals, downgrades, and expansions.

Customer Success 19

Customer Success Roadmap ROI Measurement 19

Gainsight

JUNE 11, 2021

Get started by analyzing, planning, creating, measuring, and optimizing what your idea of success looks like. Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. Major Takeaways: Sales and Customer Success relationships can be filled with friction.

Chief Customer Officer 91

Chief Customer Officer Customer Success Handbook Knowledge Base 91

Gainsight

AUGUST 31, 2020

This allows facilities managers to drive significant brand equity and ROI for their organizations without outsourcing or investing in new infrastructure. ” This is actually a different measurement and answer than what they were seeking. We also have health score measures that are automated as well as manual,” she added.

NPS 52

NPS Effort Score Survey Roadmap 52

Gainsight

SEPTEMBER 13, 2019

Long gone are the days when sales-led or marketing-led growth reigned supreme. Customers would listen to the value propositions our marketing and sales team were saying, sign on the dotted line without using the product, then have a massive expectation gap on what they were purchasing versus what they received. That’s one myth.

Analytics 65

Analytics Sales Roadmap Exercises 65

CSM Practice

OCTOBER 10, 2018

ROI: How and when do you demonstrate that your solution generates value I classified various choices in each pillar into four buckets from Undeveloped via Emerging and Expanding to Conquering. An overhaul of the tools, templates, and processes enabled multiple global partners and tripled the sales force. Conquer Your Success.

Customer Success 49

Customer Success Chief Customer Officer ROI Customers 49

CSM Practice

OCTOBER 10, 2018

ROI: How and when do you demonstrate that your solution generates value I classified various choices in each pillar into four buckets from Undeveloped via Emerging and Expanding to Conquering. An overhaul of the tools, templates, and processes enabled multiple global partners and tripled the sales force. Conquer your Success.

Customer Success 49

Customer Success Chief Customer Officer ROI Roadmap 49

ClientSuccess

OCTOBER 10, 2017

While it can be tempting to just track overarching metrics that measure high-level numbers and sentiment levels, it’s actually critical to look at individual metrics at every stage of the customer lifecycle. and how sales team members are handling these requests. Evaluation Stage. What about training specifically?), Buying Stage.

Metrics 40

Metrics How To Effort Score Customer Success 40