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The Truth About Omni-Channel Analytics

Clarabridge

See, what happens when you use Omni-channel analytics is that you get out ahead of what the customer wants, allowing you to design experiences specific to them. Most companies keep social media and customer analytics boxed away, but fail to realize that Omni-channel analytics should filter throughout the entire organization.

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3 key customer service trends for 2018

Vonage

We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018. Providing a seamless omni-channel service that makes sense for your customer base is essential. Here’s what we learned.

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2019 predictions for ambitious contact centres

Vonage

It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. Omni-Channel Design. Aligning Quality Management With Customer Experience.

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Free Webinar: Building a Seamless Omnichannel Strategy

CSM Magazine

Reuters Events have teamed up with Infobip to bring you the next webinar in their Customer Service Leadership series. ‘ Meet Customers Where They Are: Building a Seamless Omnichannel Strategy’ features insights from senior leaders from GM Financial, Infobip & Leap2Digital. Register now to join live or pre-order the recording!

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The Omnichannel Olympics: Transform to Perform

Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions

Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day. Despite this demand, companies can still be hesitant to adopt new channels because of how difficult they can be to manage. Save your spot today!

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Revealed: Prepare Your Customers For Next U.S. Credit Crisis

Beyond Philosophy

Shoppers are now familiar with the omni-channel choice and quite enjoying it. Effectively managing their responses will create a ripple effect, much like the word-of-mouth of yore and build the foundation for that WOW experience everyone seeks. The transition to digital shopping is inevitable.

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Webinar Spotlight: Creating Engaging Real-time Experiences to Enhance Your Customer Experience

ECXO

Join us by subscribing to this exceptional webinar via the following Zoom link: [link] Additionally, we invite you to become a valued member of the open-access CX professional Business Network by clicking here: [link]. Tactics for implementing a seamless omnichannel experience within your organization. Learn more about him at [link].

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Implementing Virtual Agents: Where to Start, and How to Finish

Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group

Then you're probably well aware of the potential for using conversational AI to manage the calls that can be answered easily and quickly. If you're ready to learn more about how you can do the same, then don't miss this webinar! Unsurprised? April 15th, 2020 11:00 AM PDT, 2:00 PM EDT, 7:00 PM GMT