Clarabridge
SEPTEMBER 27, 2017
See, what happens when you use Omni-channel analytics is that you get out ahead of what the customer wants, allowing you to design experiences specific to them. Most companies keep social media and customer analytics boxed away, but fail to realize that Omni-channel analytics should filter throughout the entire organization.
Vonage
MARCH 26, 2018
We recently partnered with Bluewolf and Salesforce for a webinar on how today’s best service organizations are enabling those types of interactions, and the trends they will be focusing on in 2018. Providing a seamless omni-channel service that makes sense for your customer base is essential. Here’s what we learned.
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Vonage
JANUARY 30, 2019
It’s my favourite webinar of the year – our most popular and great fun! Jonty Pearce, editor of callcentrehelper.com pointed out that the annual webinar, which this post is based on, has a pretty good track record. Omni-Channel Design. Aligning Quality Management With Customer Experience.
CSM Magazine
MARCH 23, 2022
Reuters Events have teamed up with Infobip to bring you the next webinar in their Customer Service Leadership series. ‘ Meet Customers Where They Are: Building a Seamless Omnichannel Strategy’ features insights from senior leaders from GM Financial, Infobip & Leap2Digital. Register now to join live or pre-order the recording!
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
Customers want companies to provide more channels of communication and solve problems at their moment of need, which makes interactive omnichannel solutions the order of the day. Despite this demand, companies can still be hesitant to adopt new channels because of how difficult they can be to manage. Save your spot today!
Beyond Philosophy
MAY 15, 2017
Shoppers are now familiar with the omni-channel choice and quite enjoying it. Effectively managing their responses will create a ripple effect, much like the word-of-mouth of yore and build the foundation for that WOW experience everyone seeks. The transition to digital shopping is inevitable.
ECXO
JUNE 7, 2023
Join us by subscribing to this exceptional webinar via the following Zoom link: [link] Additionally, we invite you to become a valued member of the open-access CX professional Business Network by clicking here: [link]. Tactics for implementing a seamless omnichannel experience within your organization. Learn more about him at [link].
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Then you're probably well aware of the potential for using conversational AI to manage the calls that can be answered easily and quickly. If you're ready to learn more about how you can do the same, then don't miss this webinar! Unsurprised? April 15th, 2020 11:00 AM PDT, 2:00 PM EDT, 7:00 PM GMT
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